公开(公告)号：US20070121882A1

公开(公告)日：2007-05-31

申请号：US11525289

申请日：2006-09-21

申请人： Timothy Timmins ,  Nathan Baker ,  John Miller ,  Christopher Huey ,  Philip Ljubicich ,  Gary Henry

发明人： Timothy Timmins ,  Nathan Baker ,  John Miller ,  Christopher Huey ,  Philip Ljubicich ,  Gary Henry

IPC分类号： H04M3/42

CPC分类号： H04L67/34 ,  H04L67/06 ,  H04M3/4931 ,  H04M2203/554

摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services may include, e.g., private directory and calendar data synchronization, identity pre-validation, etc. To personalize the services, at least one profile record associated with the user which may specify, among others, the devices used by the user to communicate with the information/call center, and preferred information/call center to which an information assistance call is routed. Accordingly, services and service features provided to the user may be tailored for use with the specified devices. Security measures may also be instituted in the profile record to restrict use of certain services and service features.

摘要翻译： 用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。 这样的服务可以包括例如专用目录和日历数据同步，身份预验证等。为了个性化服务，至少一个与用户相关联的简档记录，其可以指定用户所使用的设备通信 信息/呼叫中心，以及信息协助呼叫所路由的优选信息/呼叫中心。 因此，提供给用户的服务和服务特征可以被定制以与指定的设备一起使用。 简档记录中也可以采取安全措施来限制使用某些服务和服务功能。

公开(公告)号：US20060018441A1

公开(公告)日：2006-01-26

申请号：US11191701

申请日：2005-07-28

申请人： Timothy Timmins ,  John Miller ,  Christopher Huey ,  Philip Ljubich ,  Karen Johnson

发明人： Timothy Timmins ,  John Miller ,  Christopher Huey ,  Philip Ljubich ,  Karen Johnson

IPC分类号： H04M1/64

CPC分类号： H04M3/436 ,  H04M1/26 ,  H04M3/4211 ,  H04M3/5315 ,  H04M3/53366 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/4536 ,  H04M2203/6009

摘要： A service providing information assistance may maintain for a subscriber contacts folders comprising private directories of the subscriber, and a personal profile containing the subscriber's preferences. When a user calls the service to attempt to communicate with a desired party through the service, the service can ascertain whether the desired party has a personal profile and/or a contacts folder associated with him/her. If so, the caller is allowed to communicate with the desired party on the terms and conditions defined by the desired party in his/her personal profile and/or contacts folder. For instance, the desired party may have defined therein who should be allowed to contact him/her, when he/she should be contacted, by what communication means, and whether the caller can be told any of the desired party's communication addresses (e.g., telephone number, email address, etc.).

摘要翻译： 提供信息援助的服务可以维护用户联系人文件夹，该文件夹包括订阅者的私人目录，以及包含用户喜好的个人简档。 当用户呼叫服务以尝试通过服务与期望的方通信时，服务可以确定所需方是否具有与他/她相关联的个人简档和/或联系人文件夹。 如果是这样，则允许呼叫者根据他/她的个人资料和/或联系人文件夹中所需方定义的条款和条件与所需方通信。 例如，所需方可以在其中定义谁应该被允许与他/她联系，当他/她应该被联系时，通过什么通信手段，以及呼叫者是否可以被告知任何所需方的通信地址（例如， 电话号码，电子邮件地址等）。

公开(公告)号：US20050041784A1

公开(公告)日：2005-02-24

申请号：US10957861

申请日：2004-10-04

申请人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

发明人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M1/64 ,  H04M11/00

CPC分类号： H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

摘要： In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.

公开(公告)号：US20050058262A1

公开(公告)日：2005-03-17

申请号：US10957771

申请日：2004-10-04

申请人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

发明人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M1/64 ,  H04L9/00

CPC分类号： H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

摘要： In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.

摘要翻译： 在多个用户可能与同一帐户相关联的通信系统中，用户的声纹用于识别用户的简档，便于识别用户的偏好而不需要用户的附加信息。 该系统还可以监视对各个用户播放的消息，以控制向用户播放消息。 基于声波纹的用户可以将与同一帐户相关联的用户的呼叫分配给呼叫者发起账单。 可以收集Voiceprint用于在用户与系统注册期间以及在用户与系统之间的对话期间导出声纹样本。 可以基于呼叫系统的电话的类型来设置声纹比较阈值，以补偿噪声。 监控用户的电话号码和/或地址的更改，如果发现更改，则调整阈值。

公开(公告)号：US20050041783A1

公开(公告)日：2005-02-24

申请号：US10957817

申请日：2004-10-04

申请人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

发明人： Timothy Timmins ,  John Miller ,  Nathan Baker ,  Christopher Huey ,  Philip Ljubicich

IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M1/64

CPC分类号： H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

摘要： In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.

公开(公告)号：US20050002507A1

公开(公告)日：2005-01-06

申请号：US10881833

申请日：2004-06-30

申请人： Timothy Timmins ,  John Miller ,  Christopher Huey

发明人： Timothy Timmins ,  John Miller ,  Christopher Huey

IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M3/42

CPC分类号： H04M3/4878 ,  H04M3/42068 ,  H04M3/4931 ,  H04M2201/41

摘要： To gain access to an enhanced telecommunications service, security measures are put in place to verify the identity of a caller. In accordance with the invention, some of the security measures may be opted out by a user to expedite the service. In an illustrative embodiment, a user or his/her account is preliminarily identified by an automatic number identification (ANI) accompanying the call. The ANI indicates the number of the telephone from which the call originates. The user may elect the opt out if the originating telephone is believed to be secure from unauthorized users.

摘要翻译： 为了获得增强的电信服务，必须采取安全措施来验证呼叫方的身份。 根据本发明，用户可以选择一些安全措施来加速服务。 在说明性实施例中，用户或他/她的帐户由伴随呼叫的自动号码识别（ANI）预先识别。 ANI表示来电的电话号码。 如果始发电话被认为对未经授权的用户是安全的，则用户可以选择退出。

公开(公告)号：US20050054322A1

公开(公告)日：2005-03-10

申请号：US10946796

申请日：2004-09-22

申请人： Nicholas Elsey ,  Jonas Reyes ,  Corvin Swick ,  Christopher Huey

发明人： Nicholas Elsey ,  Jonas Reyes ,  Corvin Swick ,  Christopher Huey

IPC分类号： H04M3/42 ,  H04M3/493 ,  H04M11/08 ,  G10L11/00

CPC分类号： H04M3/493 ,  H04M3/4933 ,  H04M11/08 ,  H04M2242/30 ,  Y10S707/99931

摘要： A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the requested directions. To facilitate the user receiving directions in installments in accordance with the invention, the directions file has an indicator associated therewith. The requested directions are read from the directions file to the user by an interactive voice response (IVR) unit via synthesized voice. The indicator is used to indicate in the file which direction is to be read to the user. The user may terminate the call after hearing a desired quantity of directions. When the user subsequently needs another installment of directions, the user may call back the IVR unit which then continues to read directions in the directions file from where the associated indicator indicates. The above process can be repeated, thereby enabling the user to controllably receive the directions in installments.

摘要翻译： 旅行中的用户可以呼叫信息/呼叫中心中的运营商来请求到期望目的地的指示。 作为响应，操作者获得包含请求的指示的指示文件。 为了方便用户按照本发明分批接收指示，方向文件具有与之相关联的指示符。 通过合成语音通过交互式语音响应（IVR）单元将所请求的指示从指导文件读取给用户。 该指示器用于在文件中指示要向用户读取哪个方向。 用户可以在听到所需数量的方向之后终止呼叫。 当用户随后需要另外安装方向时，用户可以回呼IVR单元，然后IVR单元继续读取相关联的指示符指示的方向文件中的方向。 可以重复上述过程，从而使得用户可以分期地可控地接收方向。

公开(公告)号：US20060140382A1

公开(公告)日：2006-06-29

申请号：US11025799

申请日：2004-12-29

申请人： Christopher Huey

发明人： Christopher Huey

IPC分类号： H04M11/04 ,  H04M7/00

CPC分类号： H04M11/04 ,  H04M3/42 ,  H04M3/42357 ,  H04M7/1215 ,  H04M2242/14

摘要： A broadband telecommunications carrier routes a location-based service call, e.g., an emergency service call, through a facility shared by an information/call center. This facility receives the call, along with information indicative of the location of the call originating device and, thus, the caller's location. Based on such location information, it searches a database for contact information concerning the location-based service provider, e.g., an emergency dispatch service provider, in proximity to the call-originating device location. The call is then transferred to the service provider based on the contact information identified in the database.

摘要翻译： 宽带电信运营商通过信息/呼叫中心共享的设施路由基于位置的服务呼叫，例如紧急服务呼叫。 该设施接收呼叫以及指示呼叫始发设备的位置的信息，并且因此接收呼叫者的位置。 基于这样的位置信息，它在数据库中搜索关于基于位置的服务提供商（例如紧急调度服务提供商）附近的呼叫发起设备位置的联系信息。 然后根据数据库中标识的联系信息将呼叫转移到服务提供商。

公开(公告)号：US20050220288A1

公开(公告)日：2005-10-06

申请号：US10813974

申请日：2004-03-31

申请人： Christopher Huey

发明人： Christopher Huey

IPC分类号： H04M3/00 ,  H04M3/523 ,  H04M5/00 ,  H04M7/00 ,  H04Q3/47 ,  H04Q7/36 ,  H04Q7/38

CPC分类号： H04M3/5237 ,  H04M3/42042 ,  H04M3/42059 ,  H04M2207/18 ,  H04M2242/14 ,  H04M2242/22

摘要： A telephone or other communications device may be identified by a telephone number based on a home area (e.g., “NPA” or area code). When a caller is traveling with a cellular telephone, for example, the caller may call an information assistance service to provide information about the place being visited. Based on the location of the originating switch, the call may be routed to the call center closest to the caller. Sometimes, the call is first routed to a call center closest to the phone's home area. In this case, the call center receives from the signaling stream associated with the call a caller location identifier or an originating switch identifier, which identifies the caller's location or vicinity. If another call center is closer to the caller than the first call center, the first call center reroutes the call to that closer call center. The invention allows an information assistance call to be routed to a call center closest to a caller's location rather than to the call center closest to the home area. This may be advantageous when a caller is traveling and wants to have an operator local to the caller's location handle the call.

摘要翻译： 可以通过基于家庭区域（例如，“NPA”或区号）的电话号码来识别电话或其他通信设备。 当呼叫者用蜂窝电话旅行时，例如，呼叫者可以呼叫信息协助服务来提供关于被访问地点的信息。 基于始发交换机的位置，呼叫可以被路由到最靠近呼叫者的呼叫中心。 有时，呼叫首先被路由到最靠近电话家庭区域的呼叫中心。 在这种情况下，呼叫中心从与呼叫相关联的信令流接收呼叫者位置标识符或发起交换机标识符，其标识呼叫者的位置或附近。 如果另一呼叫中心比第一呼叫中心更靠近呼叫者，则第一呼叫中心将呼叫重新路由到该呼叫中心。 本发明允许将信息协助呼叫路由到最靠近呼叫者位置的呼叫中心，而不是最靠近家庭区域的呼叫中心。 当呼叫者正在旅行并希望使呼叫者位置的本地运营商处理呼叫时，这可能是有利的。

公开(公告)号：US20050078657A1

公开(公告)日：2005-04-14

申请号：US10676473

申请日：2003-09-30

申请人： Christopher Huey

发明人： Christopher Huey

IPC分类号： H04L12/56 ,  H04L29/06 ,  H04M3/487 ,  H04M3/50 ,  H04M3/51 ,  H04M3/523

CPC分类号： H04L29/06027 ,  H04L65/1006 ,  H04L65/1069 ,  H04M3/5191 ,  H04M3/5237

摘要： In providing an information assistance service, information assistance calls are routed through a telephone carrier switch to information/call centers for handling the calls. For each call, the carrier switch establishes a Voice over Internal protocol (VoIP) call session, and conducts handshaking with a redirect server in an information assistance system, e.g., in accordance with a session initiation protocol (SIP). In response to an Invite message to the redirect server, the redirect server provides a list of available call centers in a Multiple Choices response message to the carrier switch. The latter negotiates with ones of the call centers on the list to set up the VoIP call session.

摘要翻译： 在提供信息援助服务时，信息协助呼叫通过电话载体交换机路由到信息/呼叫中心以处理呼叫。 对于每个呼叫，载波交换机建立语音内部协议（VoIP）呼叫会话，并且例如根据会话发起协议（SIP）在信息辅助系统中与重定向服务器进行握手。 响应于重定向服务器的邀请消息，重定向服务器在多选择响应消息中向载波交换机提供可用呼叫中心的列表。 后者与列表中的呼叫中心进行协商，以建立VoIP呼叫会话。