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    System for routing electronic mails
    111.
    发明授权
    System for routing electronic mails 失效
    电子邮件路由系统

    公开(公告)号：US5765033A

    公开(公告)日：1998-06-09

    申请号：US795680

    申请日：1997-02-06

    Applicant: Alec Miloslavsky

    Inventor： Alec Miloslavsky

    IPC: G06F17/30 ,  G06F13/00 ,  G06Q10/10 ,  H04L12/58 ,  H04M3/42 ,  H04M3/51 ,  H04M3/53 ,  H04M7/00 ,  H04N7/14 ,  H04N7/15

    CPC classification number: H04L12/5855 ,  G06Q10/107 ,  H04L51/14 ,  H04N7/148 ,  H04N7/15 ,  H04M2201/50 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M7/128

    Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions based on the information stored in the database and the server.

    Abstract translation: 公开了一种用于将电子邮件路由到处理中心中的多个支持人员之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器，用于从电子邮件中提取相关信息的信息提取器和用于路由电子邮件的路由器。 该系统包含一个数据库，用于存储与所有可以回答电子邮件的人有关的信息。 该系统还包含用于存储系统中所有活动的历史的服务器。 路由器可以根据存储在数据库和服务器中的信息进行路由决策。

    Variable communication bandwidth for providing automatic call back and call hold
    112.
    发明授权
    Variable communication bandwidth for providing automatic call back and call hold 失效
    可变通信带宽，用于提供自动回叫和呼叫保持

    公开(公告)号：US5701295A

    公开(公告)日：1997-12-23

    申请号：US451296

    申请日：1995-05-26

    Applicant: Bruce Merrill Bales ,  Stephen Max Thieler

    Inventor： Bruce Merrill Bales ,  Stephen Max Thieler

    IPC: H04M3/428 ,  H04M3/48 ,  H04Q11/04 ,  H04J3/12

    CPC classification number: H04Q11/0428 ,  H04M3/428 ,  H04M3/48 ,  H04M2201/50 ,  H04Q2213/13152 ,  H04Q2213/13173 ,  H04Q2213/13174 ,  H04Q2213/13205 ,  H04Q2213/1326 ,  H04Q2213/13332

    Abstract: Automatically reducing communication bandwidth to coincide with the state of a communication call by a communication terminal. If a first telecommunication terminal puts a second telecommunication terminal on hold, the first telecommunication terminal transmits a transport message that reduces the bandwidth of the call to a low speed data link. When the first telecommunication terminal wishes to again be in communication with the second telecommunication terminal, a transport message is utilized to restore the communication bandwidth. If a first communication terminal calls a second communication terminal and the second communication terminal is busy, the first communication terminal reduces the bandwidth of the communication call to that of a low speed data link. When the second telecommunication terminal becomes idle, the second terminal sends a message to the first terminal indicating the idle state. The first telecommunication terminal then uses a transport message to increase the communication bandwidth to the desired amount and engages the second communication terminal in a communication call.

    Abstract translation: 自动降低通信带宽，使其与通信终端的通信呼叫状态一致。 如果第一电信终端将第二电信终端置于保持状态，则第一电信终端向低速数据链路发送将呼叫的带宽减小的传输消息。 当第一电信终端希望再次与第二电信终端进行通信时，使用传输消息来恢复通信带宽。 如果第一通信终端呼叫第二通信终端并且第二通信终端忙，则第一通信终端将通信呼叫的带宽降低到低速数据链路的带宽。 当第二通信终端空闲时，第二终端向第一终端发送指示空闲状态的消息。 然后，第一电信终端使用传输消息将通信带宽增加到期望的量，并且在通信呼叫中与第二通信终端接合。

    MANAGING QUALITY FOR VIDEO SERVICE
    114.
    发明公开
    MANAGING QUALITY FOR VIDEO SERVICE 审中-公开

    公开(公告)号：US20240305710A1

    公开(公告)日：2024-09-12

    申请号：US18262096

    申请日：2021-04-03

    Applicant: QUALCOMM INCORPORATED

    Inventor： Bing LENG ,  Liang XUE ,  Chao CHEN ,  Shuhong WANG ,  Yuting WANG

    IPC: H04M3/22 ,  H04N21/258 ,  H04N21/2662 ,  H04N21/4788

    CPC classification number: H04M3/2227 ,  H04N21/25833 ,  H04N21/2662 ,  H04N21/4788 ,  H04M2201/50

    Abstract: Methods, systems, and devices for wireless communications are described. A user equipment (UE) may transmit a request to a network entity to establish a voice communication session with another UE that may be subscribed to a video service. The UE may transmit an indication of a video streaming parameter for the video service for streaming one-way video transmissions from the network entity to the UE for display during establishment of the voice communication session. The UE may transmit an indication of an updated video streaming parameter to the network entity to reduce the video quality for the video service. The network entity may reduce the video streaming quality for the one or more one-way video transmissions to the UE based on the updated video streaming parameter.

    SECURE VIDEO VISITATION SYSTEM
    116.
    发明公开
    SECURE VIDEO VISITATION SYSTEM 审中-公开

    公开(公告)号：US20240114111A1

    公开(公告)日：2024-04-04

    申请号：US18377119

    申请日：2023-10-05

    Applicant: Global Tel*Link Corporation

    Inventor： Stephen L. HODGE ,  Anthony BAMBOCCI

    IPC: H04N7/14 ,  G07C9/37 ,  H04L65/1059 ,  H04L65/1069 ,  H04M3/38

    CPC classification number: H04N7/147 ,  G07C9/37 ,  H04L65/1059 ,  H04L65/1069 ,  H04M3/38 ,  H04N7/142 ,  H04M3/382 ,  H04M3/385 ,  H04M2201/50

    Abstract: Video conferencing in a controlled environment facility entails significant security concerns. These concerns are even more prevalent in a system that permits residents of such facilities to communicate via their own personal devices. Therefore, in order to alleviate these concerns and provide a secure system in which a resident is able to make video calls using their personal device, a kiosk unit is provided to which the personal device must be linked for completing a video call. When making the video call, the camera and display on the personal device are disabled, and all video data is captured and displayed by the kiosk unit. The link between the kiosk unit and the personal device facilitates the exchange of the image information for transmission to the outside party, or display to the user. By providing a fixed camera, and disabling the personal device camera, security can be maintained while permitting video calling services.

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