公开(公告)号：US20140314212A1

公开(公告)日：2014-10-23

申请号：US13867769

申请日：2013-04-22

Applicant: AVAYA INC.

Inventor： Jon Bentley ,  Paul Roller Michaelis ,  Mark Fletcher

IPC: H04M3/51

CPC classification number: H04M3/5116 ,  G06F19/3418 ,  G16H15/00 ,  G16H50/20 ,  H04M2201/40 ,  H04M2201/50 ,  H04M2203/1075 ,  H04M2203/2038

Abstract: A Public Safety Answering Point (PSAP) is configured to enable the detection of one or more clinical signs associated with a caller. The clinical signs may include both auditory and visual clinical signs and may be detected by analyzing a portion of the call information to determine one or more characteristics associated with the call information and comparing the one or more determined characteristics to known clinical sign characteristics. The PSAP may additionally or alternatively utilize the detection of the clinical signs to assist and/or provide an advisory recommendation in the decision of which, if any first responder resources should be dispatched; the recommendation may include which resources and at what priority the resources should be dispatched.

Abstract translation: 公共安全应答点（PSAP）被配置为能够检测与呼叫者相关联的一个或多个临床体征。 临床体征可以包括听觉和视觉临床体征，并且可以通过分析呼叫信息的一部分来确定与呼叫信息相关联的一个或多个特征并将一个或多个确定的特征与已知临床体征特征进行比较来检测。 PSAP可以附加地或替代地利用临床体征的检测来帮助和/或提供在决定中的咨询建议，哪个应该发送第一响应者资源; 该建议可能包括哪些资源和哪些优先资源应该发送。

公开(公告)号：US08867734B2

公开(公告)日：2014-10-21

申请号：US13651674

申请日：2012-10-15

Applicant: Bank of America Corporation

Inventor： Matthew A. Calman ,  Alicia C. Jones ,  Elizabeth S. Votaw ,  Rajat Agrawal ,  Wanwen Han ,  Su Liu ,  Nir Rachmel ,  Lynn Streja ,  Cameron Jungeun Park-Hur ,  James Robert Grimsley

IPC: H04M3/523

CPC classification number: H04L12/1822 ,  G06Q30/016 ,  H04L12/1813 ,  H04M3/51 ,  H04M3/5238 ,  H04M3/567 ,  H04M2201/38 ,  H04M2201/50 ,  H04N7/15

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for providing functionality to users during a hold period prior to conducting a customer-service video conference. In specific embodiments of the present invention, the user is able to exit the video conferencing application during the hold period and be subsequently notified when the hold period is about to end and the video conference about to start. Such exiting of the video conference application and subsequent notification of the imminence of the video conference, allows for the user to perform other functions/execute other applications on the device while being assured that the user will have opportunity to conduct the video conference when the user's position in the hold period queue indicates they are next in line for conducting the video conference.

Abstract translation: 本发明的实施例涉及用于在进行客户服务视频会议之前的保持期间向用户提供功能的系统，方法和计算机程序产品。 在本发明的具体实施例中，用户能够在保持期间退出视频会议应用，并且当保持期即将结束并且视频会议即将开始时随后被通知。 视频会议应用的这种退出和随后的视频会议的通知允许用户在设备上执行其他功能/执行其他应用，同时确保用户将有机会在用户的视频会议 持续时间队列中的位置表示它们在下一行进行视频会议。

公开(公告)号：US08850319B2

公开(公告)日：2014-09-30

申请号：US11345978

申请日：2006-02-01

Applicant: Jeffrey Donald Stoen ,  Churn Wai Ng ,  Willie Png

Inventor： Jeffrey Donald Stoen ,  Churn Wai Ng ,  Willie Png

IPC: G06F3/00 ,  H04L12/58 ,  H04M3/56 ,  H04M7/00 ,  H04L12/18

CPC classification number: H04L12/581 ,  H04L12/1813 ,  H04L51/04 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/50 ,  H04M2203/4536

Abstract: A system and method of processing a video Instant Message (IM) is provided. The method may comprise receiving a captured video stream from an image capture device and selecting at least one video effect from a plurality of video effects. A modified video stream is then generated (e.g., using a digital filter) that includes the video effect and is then communicated to a viewing location as the video Instant Message. The IM application can be a legacy IM application and generate a graphic user interface via the IM application to allow a user to select the video effect. The captured video stream may be received from a web camera and the modified video stream may be communicated via the Internet to the viewing location. The method may be performed in a device driver that interfaces the image capture device to an Instant Messaging application associated with the device driver.

Abstract translation: 提供了一种处理视频即时消息（IM）的系统和方法。 该方法可以包括从图像捕获设备接收捕获的视频流并且从多个视频效果中选择至少一个视频效果。 然后生成包括视频效果的经修改的视频流（例如，使用数字滤波器），然后将其作为视频即时消息传送到观看位置。 IM应用程序可以是传统IM应用程序，并通过IM应用程序生成图形用户界面，以允许用户选择视频效果。 可以从网络摄像机接收捕获的视频流，并且可以经由因特网将经修改的视频流传送到观看位置。 该方法可以在将图像捕获设备连接到与设备驱动程序相关联的即时消息应用的设备驱动器中执行。

公开(公告)号：US20140176666A1

公开(公告)日：2014-06-26

申请号：US13945347

申请日：2013-07-18

Applicant: Pexip AS

Inventor： Giles Russell Chamberlin ,  Hani Mustafa Elsayed Abdelkader Hashim ,  Nicolas Jean Michel Cormier ,  John-Mark Bell ,  Eoin Stuart McLeod ,  Benjamin John Hockley

IPC: H04N7/15

CPC classification number: H04N7/152 ,  H04L12/1822 ,  H04M3/563 ,  H04M3/565 ,  H04M3/567 ,  H04M2201/50

Abstract: A method for managing media streams including at least video data and audio data in a multi-party video conference involving one or more groups of one or more nodes respectively receiving a media stream from each of a plurality of associated endpoints is provided. In each of the one or more nodes of each of the one or more groups, the loudest audio of the media streams received from the respective plurality of associated endpoints is determined. An indication of the volume of the determined loudest audio and an identification of the node is transmitted to a decision maker. The highest received volume and the associated identification is determined. The node of the identification is instructed to transmit the received media stream of the endpoint to one of: all nodes in the one or more groups and to a proxy.

Abstract translation: 提供了一种在多方视频会议中管理至少包括视频数据和音频数据的媒体流的方法，所述多方视频会议涉及分别从多个关联端点中的每一个接收媒体流的一个或多个节点的一个或多个组。 在一个或多个组中的每一个的一个或多个节点的每一个中，确定从相应的多个相关联的端点接收的媒体流的最大音频。 将确定的最大音频的音量和节点的标识的指示传送给决策者。 确定最高接收量和相关标识。 指示识别的节点将接收到的端点的媒体流发送到一个或多个组中的所有节点之一，并发送到代理。

公开(公告)号：US08654175B2

公开(公告)日：2014-02-18

申请号：US13103364

申请日：2011-05-09

Applicant: Brian R Woodworth ,  Enrique Ruiz-Velasco ,  Shadman Zafar

Inventor： Brian R Woodworth ,  Enrique Ruiz-Velasco ,  Shadman Zafar

IPC: H04N7/14

CPC classification number: H04N7/14 ,  H04L51/24 ,  H04M3/5315 ,  H04M3/537 ,  H04M2201/50

Abstract: Systems and methods provide a video messaging service for transmitting video messages between network terminals over a network. After a caller's video-messaging terminal receives a notification that a receiver failed to respond to a communication request, the caller's video-messaging terminal may enable the caller to record a video message and store it for viewing on-demand by a receiver's video-messaging terminal. After recording, the caller's video-messaging terminal transmits a stored message notification terminal to a network server which, in turn, transmits a stored message notification, including an identifier of the caller's video-messaging terminal, to the receiver. Based on the identifier, the receiver's video-messaging terminal may request access to the video message from the callers video-messaging terminal. In response to the request, the caller's video-messaging terminal retrieves the video message from storage and provides it to the receiver's video-messaging terminal over the network.

Abstract translation: 系统和方法提供用于通过网络在网络终端之间传输视频消息的视频消息服务。 在呼叫者的视频消息终端接收到接收方未能响应通信请求的通知之后，呼叫者的视频消息收发终端可以使得呼叫者能够录制视频消息并通过接收者的视频消息 终奌站。 在记录之后，呼叫者的视频消息终端将存储的消息通知终端发送到网络服务器，网络服务器又将包括呼叫者的视频消息终端的标识符的存储的消息通知发送到接收者。 基于标识符，接收机的视频消息终端可以请求从呼叫者视频消息终端接收视频消息。 响应于该请求，呼叫者的视频消息终端从存储器检索视频消息，并通过网络将其提供给接收者的视频消息终端。

公开(公告)号：US20130293662A1

公开(公告)日：2013-11-07

申请号：US13888423

申请日：2013-05-07

Applicant: COMIGO LTD.

Inventor： DOV MORAN ,  MOTTY LENTZITZKY

IPC: H04N7/14

CPC classification number: H04N7/141 ,  H04L65/1069 ,  H04M7/0039 ,  H04M7/006 ,  H04M2201/50 ,  H04N7/147 ,  H04N21/4126 ,  H04N21/454 ,  H04N21/4755

Abstract: A system and method for managing a common media session shared by a plurality of media consumers. A primary media consumer may be enabled to set up a media session which secondary media consumers may follow. The media session may involve the streaming of selected media content directly or indirectly from at least one media provider. A communication mechanism may be provided to allow participating media consumers to communicate with each other during the media session.

Abstract translation: 一种用于管理由多个媒体消费者共享的公共媒体会话的系统和方法。 可以启用主要媒体消费者来建立第二媒体消费者可以遵循的媒体会话。 媒体会话可以涉及直接或间接地从至少一个媒体提供商流式传输所选择的媒体内容。 可以提供通信机制以允许参与媒体消费者在媒体会话期间彼此通信。

公开(公告)号：US08565741B2

公开(公告)日：2013-10-22

申请号：US12409171

申请日：2009-03-23

Applicant: Seung Wan Yang

Inventor： Seung Wan Yang

IPC: H04L29/08

CPC classification number: H04N21/4788 ,  G06F3/0481 ,  G06F3/04886 ,  H04L65/4076 ,  H04M3/42374 ,  H04M3/5322 ,  H04M2201/50 ,  H04M2203/205 ,  H04M2207/18 ,  H04N21/41407 ,  H04N21/4316 ,  H04N21/4345 ,  H04N21/4756 ,  H04N21/478 ,  H04N21/482

Abstract: A method of controlling a mobile terminal, and which includes acquiring channel information of a broadcasting program received by at least one other mobile terminal through a client program, arranging and displaying the acquired channel information according to a specific standard, receiving a selection signal corresponding to a selection at least one channel information item from the displayed channel information, and receiving and displaying the broadcasting program corresponding to the selected channel information item.

Abstract translation: 一种控制移动终端的方法，包括通过客户程序获取由至少一个其他移动终端接收的广播节目的频道信息，根据特定标准排列并显示所获取的频道信息，接收对应于 从所显示的频道信息中选择至少一个频道信息项，以及接收并显示与所选频道信息项相对应的广播节目。

公开(公告)号：US20130251136A1

公开(公告)日：2013-09-26

申请号：US13430021

申请日：2012-03-26

Applicant: Renato Simoes ,  Brian Hillis ,  Roderick Averill

Inventor： Renato Simoes ,  Brian Hillis ,  Roderick Averill

IPC: H04M3/00

CPC classification number: H04M3/5191 ,  H04M3/5133 ,  H04M7/0024 ,  H04M2201/50

Abstract: System and method to change a mode of communication used by an agent at a contact center for customer service, the method including: receiving, from a customer, a customer contact via a first mode of communication; establishing a first communication link, using the first mode of communication, between the customer and the agent; communicating by use of the first mode of communication between the customer and the agent; receiving an instruction, via an instant message, to change the mode of communication to a second mode of customer service; interpreting, by the contact center, the instruction from the agent; establishing a second communication link, using the second mode of communication, between the customer and the agent; and communicating by use of the second mode of communication between the customer and the agent.

Abstract translation: 用于改变由客户服务中心的代理使用的通信模式的系统和方法，所述方法包括：经由第一通信模式从客户接收客户联系人; 在客户和代理之间建立使用第一种通信模式的第一通信链路; 通过使用客户和代理之间的第一种通信模式进行通信; 通过即时消息接收指令以将通信模式改变为第二客户服务模式; 由联络中心解释代理人的指示; 在客户和代理之间建立使用第二种通信模式的第二通信链路; 并且通过使用客户和代理之间的第二通信模式进行通信。

公开(公告)号：US08509745B2

公开(公告)日：2013-08-13

申请号：US12161035

申请日：2008-06-16

Applicant: William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

Inventor： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC: H04M11/10 ,  H04M1/725

CPC classification number: H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

Abstract: A voicemail system (18, 24) includes a memory (36, 62) and a processor (32, 60). The memory (36, 62) can store data relating to one or more users. An incoming communication can be handled by the voicemail system (18, 24) and provided with functionality based upon a user's preferences, for example. The voicemail system (18, 24) can include functionality to allow a user to archive a voicemail message, to convert a voicemail message to a desired format, and/or to forward a voicemail message or converted voicemail message file to one or more designated destinations. The voicemail system (18, 24) can operate on a communications network (10), at a communications device (18), or both. Methods for archiving, converting, and/or forwarding voicemail messages are also disclosed.

Abstract translation: 语音邮件系统（18,24）包括存储器（36,62）和处理器（32,60）。 存储器（36,62）可以存储与一个或多个用户有关的数据。 传入通信可以由语音邮件系统（18,24）处理，并且例如根据用户的偏好提供功能。 语音邮件系统（18,24）可以包括允许用户归档语音邮件消息，将语音邮件消息转换成所需格式的功能，和/或将语音邮件消息或转换的语音邮件消息文件转发到一个或多个指定目的地 。 语音邮件系统（18,24）可以在通信网络（10），通信设备（18）或两者上操作。 还公开了存档，转换和/或转发语音邮件消息的方法。

公开(公告)号：US08483371B2

公开(公告)日：2013-07-09

申请号：US13243451

申请日：2011-09-23

Applicant: Jeffrey L. Crandell ,  Brian K. Wharton

Inventor： Jeffrey L. Crandell ,  Brian K. Wharton

IPC: H04M1/56

CPC classification number: H04M15/08 ,  H04L51/04 ,  H04L51/12 ,  H04M3/42008 ,  H04M3/4211 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/432 ,  H04M3/436 ,  H04M3/48 ,  H04M3/527 ,  H04M3/5307 ,  H04M3/533 ,  H04M3/56 ,  H04M3/563 ,  H04M3/565 ,  H04M3/567 ,  H04M7/0012 ,  H04M7/003 ,  H04M7/0033 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/0054 ,  H04M7/128 ,  H04M15/00 ,  H04M15/51 ,  H04M15/68 ,  H04M15/705 ,  H04M15/72 ,  H04M15/745 ,  H04M2201/50 ,  H04M2201/52 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/4536 ,  H04M2203/5063 ,  H04M2203/652 ,  H04M2215/0108 ,  H04M2215/0168 ,  H04M2215/0196 ,  H04M2215/54 ,  H04M2215/62 ,  H04M2215/7009 ,  H04M2215/7036

Abstract: A system and method for managing incoming and outgoing communications may include a definition of if, when, and who may communicate with a recipient. The identification of the communication may be concealed in that no actual addresses, phone numbers, or other addressing identifications are required to be exchanged by the communication initiator and recipient. In an example, if the database contains call management settings for a call recipient, the application logic may evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. The application logic may connect the call utilizing the public telephone switch. The caller and call recipient phone numbers may be stored in a database.

Abstract translation: 用于管理传入和传出通信的系统和方法可以包括如何，何时以及谁可以与接收者通信的定义。 可以隐藏通信的识别，因为通信发起者和接收者不需要交换实际地址，电话号码或其他寻址标识。 在一个示例中，如果数据库包含呼叫接收者的呼叫管理设置，则应用程序逻辑可以评估规则以确定特定呼叫者是否被授权在当前时间和日期与呼叫接收者连接。 应用逻辑可以使用公共电话交换机连接呼叫。 呼叫者和呼叫接收者电话号码可以存储在数据库中。