公开(公告)号：US6021428A

公开(公告)日：2000-02-01

申请号：US010793

申请日：1998-01-22

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: H04M3/42 ,  G06F11/10 ,  G06F11/16 ,  G06F11/267 ,  G06Q10/00 ,  G11B20/18 ,  H04L12/58 ,  H04L29/06 ,  H04M3/36 ,  H04M3/51 ,  H04M3/523 ,  H04M3/527 ,  H04M3/53 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04M11/06 ,  H04N7/14 ,  H04N7/15 ,  H04Q3/00 ,  H04Q3/58 ,  H04Q3/62 ,  H04Q3/72 ,  G06F13/00

CPC classification number: H04L12/5855 ,  G06F11/1008 ,  G06Q10/107 ,  G11B20/1833 ,  H04L29/06 ,  H04L51/14 ,  H04M3/36 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5191 ,  H04M3/5233 ,  H04M3/5237 ,  H04M7/003 ,  H04M7/006 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/62 ,  G06F11/10 ,  G06F11/2215 ,  H04L12/5835 ,  H04L12/585 ,  H04L51/066 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/0003 ,  H04M7/0006 ,  H04M7/0009 ,  H04M7/12 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13389 ,  H04Q3/72 ,  Y10S370/901 ,  Y10S379/90

Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

Abstract translation: 具有用于服务客户端的多个代理的因特网协议网络电话呼叫中心还处理到呼叫中心的电子邮件地址，但不处理特定代理。 电子邮件服务器接收和路由电子邮件，并且包括路由器和存储有关代理的技能组信息的数据库。 路由器从电子邮件中提取信息，将提取的信息中的关键字与技能集中的关键字进行匹配，并将电子邮件路由到具有必要技能的适当代理人以响应电子邮件中的服务要求。

公开(公告)号：US5937057A

公开(公告)日：1999-08-10

申请号：US811675

申请日：1997-03-05

Applicant: Robert T. Bell ,  Richard B. Platt

Inventor： Robert T. Bell ,  Richard B. Platt

IPC: H04M3/51 ,  H04M3/523 ,  H04N7/14 ,  H04M3/00

CPC classification number: H04N7/147 ,  H04M3/51 ,  H04M3/523 ,  H04M2201/50

Abstract: For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.

Abstract translation: 为了在具有多个代理站的呼叫中心和用于将从通信网络接收的输入音频呼叫路由到多个代理站之一的音频自动呼叫分配系统（ACD）中使用，允许音频 ACD将接收到的音频/视频呼叫路由到呼叫中心。 该系统包括：（1）音频/视频呼叫控制电路，用于响应来自通信网络的输入音频/视频呼叫的视频部分，并将输入音频/视频呼叫的音频部分路由到音频ACD，音频 ACD处理音频部分作为传入音频呼叫并将音频部分路由到多个代理站之一，以及（2）视频路由选择电路，用于确定多个代理站之一的身份，并将视频部分路由到 响应于多个代理站中的一个，响应于由音频ACD给出的路由控制，输入音频/视频呼叫的音频部分和视频部分两者都被路由到多个代理站中的一个。

公开(公告)号：US5745160A

公开(公告)日：1998-04-28

申请号：US705314

申请日：1996-08-29

Applicant: Kiyoshi Ishida ,  Nobuyoshi Torii ,  Toshio Watanabe ,  Takehiko Yamada ,  Masato Kidokoro ,  Toru Ebihara ,  Atsuko Nakao ,  Tokusou Matsuda ,  Nobuyuki Matsuyama ,  Tooru Aramaki

Inventor： Kiyoshi Ishida ,  Nobuyoshi Torii ,  Toshio Watanabe ,  Takehiko Yamada ,  Masato Kidokoro ,  Toru Ebihara ,  Atsuko Nakao ,  Tokusou Matsuda ,  Nobuyuki Matsuyama ,  Tooru Aramaki

IPC: G06F13/00 ,  H04M3/42 ,  H04M3/56 ,  H04M11/00 ,  H04N1/42 ,  H04N7/14 ,  H04N7/173 ,  H04N21/41 ,  H04N21/442 ,  H04Q11/04 ,  H04N7/15

CPC classification number: H04N7/147 ,  H04M3/567 ,  H04N1/42 ,  H04Q11/0457 ,  H04M2201/50 ,  H04Q2213/13034 ,  H04Q2213/13091 ,  H04Q2213/13092 ,  H04Q2213/13104 ,  H04Q2213/13174 ,  H04Q2213/13179 ,  H04Q2213/13206 ,  H04Q2213/13209 ,  H04Q2213/13337 ,  H04Q2213/13376 ,  H04Q2213/174 ,  H04Q2213/179 ,  H04Q2213/337

Abstract: A video conversation/monitoring system having a remote monitoring function includes a center station and multiple end stations linked through the ISDN network. The center station includes a video conversation/monitoring circuit, video input device, video output device, audio input device, audio output device, system controller, facsimile, and ISDN line terminating unit. Each end station includes a video conversation/monitoring circuit, system controller, first video input device, second video input device, audio input device, audio output device, calling device, first notification device, second notification device, detection device, facsimile, and ISDN line terminating unit. Based on the remote monitoring function of the video input device and the remote control function of the system controller for switching the video input device, various guidance services are accomplished in addition to the video-phonic conversation service. The integrated unit enables easy desk-top installation, the application of the ISDN network reduces the communication cost, and the provision of various state detection devices in the end stations enables image-based monitoring and state monitoring in addition to the conversation.

Abstract translation: 具有远程监控功能的视频会话/监视系统包括通过ISDN网络链接的中心站和多个终端站。 中心站包括视频会话/监控电路，视频输入设备，视频输出设备，音频输入设备，音频输出设备，系统控制器，传真机和ISDN线路终端单元。 每个终端包括视频会话/监视电路，系统控制器，第一视频输入设备，第二视频输入设备，音频输入设备，音频输出设备，呼叫设备，第一通知设备，第二通知设备，检测设备，传真机和ISDN 线路终端单元。 基于视频输入设备的远程监控功能和用于切换视频输入设备的系统控制器的遥控功能，除了视频语音对话服务之外还实现了各种指导服务。 集成单元实现了桌面安装的便利，ISDN网络的应用降低了通信成本，并且在终端站中提供各种状态检测设备除了可以进行会话之外还能进行基于图像的监控和状态监控。

公开(公告)号：US5533108A

公开(公告)日：1996-07-02

申请号：US215069

申请日：1994-03-18

Applicant: Rosemary H. Harris ,  Richard F. Bruno

Inventor： Rosemary H. Harris ,  Richard F. Bruno

IPC: H04M3/00 ,  H04M3/42 ,  H04M3/493 ,  H04M3/523 ,  H04M7/00 ,  H04Q3/00 ,  H04Q3/545 ,  H04Q11/04

CPC classification number: H04M3/42306 ,  H04M3/4228 ,  H04M3/493 ,  H04M3/523 ,  H04M7/0033 ,  H04Q11/0428 ,  H04Q3/0029 ,  H04M2201/50 ,  H04M2203/158 ,  H04M2203/2066 ,  H04M2207/08 ,  H04M2207/203 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/42102 ,  H04Q2213/13512 ,  H04Q2213/13541

Abstract: A method and system for routing phone calls from a caller to a selected destination based on voiceband (voice) and digital services (data) transport capabilities is disclosed. The selected destination is one of a plurality of destinations identified by a common telephone number such as an 800 number. A plurality of discriminators common to both voice and data calls are associated with the phone call. An additional data rate discriminator is also associated for a data call corresponding to a requested data rate from the calling party. A database, such as a direct services dialing database, is accessed in response to receiving the common telephone number from the calling party for obtaining a destination number for a voice call based on the common discriminators, and a separate destination number for a data call. The separate destination number for the data call is based on the common discriminators and the desired data rate. The call is completed by directing the call to the selected destination number.

Abstract translation: 公开了一种用于基于语音频带（语音）和数字服务（数据）传输能力将来自呼叫者的电话呼叫路由到所选择的目的地的方法和系统。 所选择的目的地是由公共电话号码（例如800号码）识别的多个目的地之一。 语音和数据呼叫两者共同的多个鉴别器与电话呼叫相关联。 附加数据速率鉴别器也与对应于来自呼叫方的请求数据速率的数据呼叫相关联。 响应于从主叫方接收到用于基于公共鉴别器获得用于语音呼叫的目的地号码的公共电话号码以及用于数据呼叫的单独目的地号码来访问诸如直接服务拨号数据库的数据库。 用于数据呼叫的单独的目的地号码是基于公共识别器和期望的数据速率。 通过将呼叫定向到所选择的目的地号码来完成呼叫。

公开(公告)号：US11825236B2

公开(公告)日：2023-11-21

申请号：US17813238

申请日：2022-07-18

Applicant: Hyperconnect Inc.

Inventor： Sang Il Ahn ,  Kang San Lee

IPC: H04N7/14 ,  H04M1/253

CPC classification number: H04N7/147 ,  H04M1/253 ,  H04N7/142 ,  H04M2201/50 ,  H04N2007/145

Abstract: Provided is a terminal. The terminal may include an input and output interface configured to receive a first video capturing a first user, a communication interface configured to transmit the first video or a first sound of the first user to a terminal of a counterpart and receive a second video or second sound, which is obtained by the terminal of the counterpart, through a video call session, a display configured to display the first video and the second video, and a processor configured to detect a specific event during the video call session, determine whether an inappropriate element is included in the first video or the first sound when the specific event is detected, and stop transmitting the first video or the first sound according to a result of the determination.

公开(公告)号：US20230276025A1

公开(公告)日：2023-08-31

申请号：US18311160

申请日：2023-05-02

Applicant: Hyperconnect LLC

Inventor： Sang Il Ahn ,  Beomjun Shin ,  Seokjun Seo ,  Hyeongmin Byun ,  Mingyun Chae

IPC: H04N7/14 ,  G06N20/00 ,  G06F11/00 ,  H04M3/22

CPC classification number: H04N7/147 ,  G06N20/00 ,  G06F11/008 ,  H04M3/2281 ,  H04M2201/50

Abstract: A report evaluation method of a report evaluation device may include receiving a report from at least one client terminal, determining a category of the received report, identifying a learning model corresponding to the category, evaluating a reliability of the report through the learning model, and generating and outputting information on the reliability.

公开(公告)号：US11671528B2

公开(公告)日：2023-06-06

申请号：US17172379

申请日：2021-02-10

Applicant: Dell Products, L.P.

Inventor： Michiel Sebastiaan Emanuel Petrus Knoppert

IPC: H04M1/04 ,  B25J13/00 ,  B25J9/16 ,  H04M1/72409 ,  H04M1/72412

CPC classification number: H04M1/04 ,  B25J9/1694 ,  B25J13/003 ,  H04M1/72409 ,  H04M1/72412 ,  H04M2201/50

Abstract: A robotic dock for video conferencing is described. In some embodiments, a dock may be configured to receive an Information Handling System (IHS), the dock comprising: a motor; a microcontroller coupled to the motor; and a memory coupled to the microcontroller, the memory having program instructions stored thereon that, upon execution by the microcontroller, cause the dock to control the motor to rotate the IHS toward or away from a participant of a video conference.

公开(公告)号：US20180278889A1

公开(公告)日：2018-09-27

申请号：US15991423

申请日：2018-05-29

Applicant: Samsung Electronics Co., Ltd.

Inventor： Woo-yong CHANG ,  Seung-dong YU ,  Se-jun PARK ,  Min-jeong MOON

IPC: H04N7/14 ,  G06F3/14 ,  G06F3/0488

CPC classification number: H04N7/147 ,  G06F3/0412 ,  G06F3/04883 ,  G06F3/1454 ,  G09G2340/12 ,  G09G2340/125 ,  H04M1/00 ,  H04M1/72519 ,  H04M7/0027 ,  H04M2201/50 ,  H04M2250/62 ,  H04N7/148 ,  H04N2007/145

Abstract: Disclosed is a control method for a display apparatus and a mobile terminal which includes a camera for taking a photograph and generating an image; a voice input unit which is used to input a voice; a user input unit which receives a user's input; a display unit which displays the image thereon; a wireless communication unit which communicates with a counterpart mobile terminal through a wireless network; and a controller which performs a video call by transmitting to the counterpart mobile terminal video call data comprising a video generated by the camera and a voice input by the voice input unit according user input, displays on the display unit a shared image during the video call, and transmits to the counterpart mobile terminal the shared image added to the video call data.

公开(公告)号：US10084910B2

公开(公告)日：2018-09-25

申请号：US15488254

申请日：2017-04-14

Applicant: SORENSON IP HOLDINGS, LLC

Inventor： Adam Montero ,  Janet Lynn Esposito ,  Scot L. Brooksby ,  Grant A. Beckmann

IPC: H04N7/15 ,  H04M3/42 ,  H04N7/14

CPC classification number: H04M3/42391 ,  H04M3/42306 ,  H04M2201/50 ,  H04N7/147 ,  H04N7/15

Abstract: Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.

公开(公告)号：US20180131900A1

公开(公告)日：2018-05-10

申请号：US15795183

申请日：2017-10-26

Applicant: Chris Talbot

Inventor： Chris Talbot

IPC: H04N7/14 ,  H04M3/42 ,  H04M3/436

CPC classification number: H04N7/147 ,  H04M3/42042 ,  H04M3/42391 ,  H04M3/436 ,  H04M2201/38 ,  H04M2201/50 ,  H04N7/152 ,  H04N7/155

Abstract: Embodiments of the present invention are directed to a method and system for providing a visual indication that a video relay service (VRS) call originates from an inmate at a corrections facility, in which the method includes initiating a video relay service (VRS) call from a corrections facility between a called party and an inmate incarcerated at the corrections facility; and displaying a visual indication on a VRS client used by the called party for a predetermined time period, the visual indication indicating that the VRS call is originating from a corrections facility.