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公开(公告)号：US09516622B2
公开(公告)日：2016-12-06
申请号：US14086297
申请日：2013-11-21
Applicant: Avaya Inc.
Inventor： Taryn Moody , Doree Duncan Seligmann
CPC classification number: H04W68/00 , H04M1/576 , H04M3/42051 , H04M3/537 , H04M19/04 , H04M19/048 , H04M2203/2066 , H04W4/12 , H04W68/02
Abstract: An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values.
Abstract translation: 公开了一种用于使电信终端能够通过其属性基于消息的属性的声音或视觉信号通知其用户消息的到达的装置和方法。 网络基础设施元件（例如，交换机，专用交换机[PBX]，服务器等）接收指向终端的消息，并设置铃声属性的值（例如，速度，音量，音调，节奏等） 基于传入消息的属性（例如，发送者，优先级，主题，从其发送消息的位置等）。 在第一示例性实施例中，网络基础设施元件将消息和所述实例化的铃声发送到终端，而在第二说明性实施例中，网络基础设施元件将消息和属性值发送到终端，并且终端播放本地存储的铃声 按照物业价值。
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公开(公告)号：US20160350702A1
公开(公告)日：2016-12-01
申请号：US15233465
申请日：2016-08-10
Applicant: Avaya Inc.
Inventor： Valentine C. Matula , David Skiba , George Erhart
CPC classification number: G06Q10/083 , B64C39/024 , B64C2201/128 , B64C2201/141 , G01C21/00 , G05D1/101 , G06Q30/0635 , H04H20/53 , H04L41/22 , H04L61/6022 , H04L61/6081 , H04W4/043 , H04W4/30
Abstract: The delivery of goods to a customer comprises a substantial portion of human activity. To correct address errors and/or to more precisely locate delivery locations, systems are provided to assist human, human operated vehicle, or autonomous vehicles to locate a delivery point. Often the location of a delivery point is inaccurate or imprecise. GPS and other coordinate systems often fail or are imprecise without an unobstructed view of the sky. Even with coordinates available, the delivery point may be different from the coordinates or, more commonly, coordinates that are different from some standard point within a postal address associated with the coordinates. Providing a delivery system that utilizes a broadcasted identifier, such as an identifier associated with the order of the item, the delivery of the item may be made proximate to the source of the broadcasted identifier or further refined using the broadcasted identifier as a reference.
Abstract translation: 向客户交付货物包括人类活动的很大一部分。 为了校正地址错误和/或更精确地定位传送位置，提供系统以帮助人类，人造车辆或自主车辆定位传送点。 通常，交货点的位置不准确或不准确。 GPS和其他坐标系统经常会失败或不精确，而无需无阻碍地观察天空。 即使有可用的坐标，传送点也可能不同于与坐标相关联的邮政地址内的某些标准点的坐标或更常见的坐标。 提供利用广播的标识符（诸如与项目的顺序相关联的标识符）的传送系统，可以使广播的标识符的源接近于广播的标识符的源，或者使用广播的标识符作为参考进一步细化。
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公开(公告)号：US20160330320A1
公开(公告)日：2016-11-10
申请号：US14702849
申请日：2015-05-04
Applicant: Avaya Inc.
Inventor： Basavraj Ghuli , Dinesh Mude
Abstract: Call forking allows for a subscriber to receive an incoming call and have that call ring on a number of endpoints identified by the subscriber. The call may then be answered on any one of the endpoints without the calling party needing to know which device is most likely to be answered. Call forking is not always available, such as due to regulatory prohibition or technical issues. As a result, a call may be designated to be forked to a particular endpoint, but that particular endpoint may fail to receive the call. The called and calling parties are often unaware of the issue. However, by providing the address of the endpoint back to an originating server associated with the calling party, the call may be forked from the originating server via a path different from the one that caused the endpoint to be unreachable. Once the call is answered, on any ringing endpoint, all other forked calls are terminated.
Abstract translation: 呼叫分机允许用户接收来电，并且在由用户识别的多个端点上使呼叫振铃。 然后可以在任何一个端点上应答呼叫，而呼叫方不需要知道哪个设备最有可能被应答。 拨号不总是可用的，例如由于监管禁止或技术问题。 因此，可以将呼叫指定为分支到特定端点，但是该特定端点可能无法接收该呼叫。 被叫和呼叫方通常都不了解这个问题。 然而，通过将端点的地址提供给与呼叫方相关联的始发服务器，可以通过与引起端点不可达的路径不同的路径，从始发服务器分派呼叫。 一旦呼叫被应答，在任何振铃端点上，所有其他分叉呼叫都被终止。
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494.发明申请公开(公告)号：US20160330254A1
公开(公告)日：2016-11-10
申请号：US14707873
申请日：2015-05-08
Applicant: Avaya Inc.
Inventor： Rifaat Shekh-Yusef , Gordon R. Brunson , Milos Pujic
CPC classification number: H04L65/4061 , H04L65/1006 , H04L67/02 , H04L67/38
Abstract: A first Session Initiation Protocol (SIP) REFER message is sent by an application server to a User Agent (UA). A UA is typically in a communication device, such as a telephone or personal computer. The first SIP REFER message requests the UA to provide a unique Uniform Resource Identifier (URI) for an instance of a networked application. For example, a networked application may be a call recording application. In response to sending the first SIP REFER message, a SIP NOTIFY message with the URI for the instance of the networked application is received by the application server. The application server sends a second SIP REFER message to the UA using the URI. The second SIP REFER message includes information for managing a widget. A widget is object, such as a button or sound. The widget is then displayed or played on a communication device according to a set of rules.
Abstract translation: 第一个会话发起协议（SIP）REFER消息由应用服务器发送给用户代理（UA）。 UA通常在诸如电话或个人计算机的通信设备中。 第一个SIP REFER消息请求UA为联网应用的实例提供唯一的统一资源标识符（URI）。 例如，联网应用可以是呼叫记录应用。 响应于发送第一SIP REFER消息，应用服务器接收到具有联网应用的实例的URI的SIP NOTIFY消息。 应用服务器使用URI向UA发送第二SIP REFER消息。 第二SIP REFER消息包括用于管理小部件的信息。 小部件是对象，例如按钮或声音。 然后，根据一组规则，在通信设备上显示或播放窗口小部件。
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495.发明申请公开(公告)号：US20160328128A1
公开(公告)日：2016-11-10
申请号：US14721783
申请日：2015-05-26
Applicant: Avaya Inc.
Inventor： Rifaat Shekh-Yusef , Gordon R. Brunson , Joel M. Ezell , Milos Pujic
IPC: G06F3/0484 , G06F3/01 , G06F3/0482 , G06F3/16 , G06F17/22 , G06F3/0481
CPC classification number: G06F3/016 , G06F3/0481 , G06F3/167 , G06F16/955
Abstract: A communication device gets a widget resource Uniform Resource Identifier (URI) from the network. The widget resource URI is used by the communication device to get a widget (i.e., a graphical user interface object) of a networked application that is displayed on the communication device. In response to getting the widget resource URI, the communication device downloads a context document from the widget resource URI. The context document defines the widget or a location of a widget document that defines the widget for use in the communication device. The communication device identifies an attachment point for the widget (i.e., a place to display the widget) that is associated with an activation of a device object (e.g., a window). The communication device determines that the attachment point is within a scope. In response to determining that attachment point is within the scope, the widget is displayed on the communication device.
Abstract translation: 通信设备从网络获取窗口小部件统一资源标识符（URI）。 通信设备使用窗口小部件资源URI来获得在通信设备上显示的联网应用的窗口小部件（即，图形用户界面对象）。 响应于获得小部件资源URI，通信设备从小部件资源URI下载上下文文档。 上下文文件定义了微件或微件文档的位置，该微件文件定义了在通信设备中使用的窗口小部件。 通信设备识别与设备对象（例如，窗口）的激活相关联的窗口小部件的附接点（即，显示窗口小部件的位置）。 通信设备确定附着点在范围内。 响应于确定附着点在范围内，微件显示在通信设备上。
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Patent Agency Ranking
公开(公告)号：US20160323210A1
公开(公告)日：2016-11-03
申请号：US14697787
申请日：2015-04-28
Applicant: Avaya Inc.
Inventor： John H. Yoakum , Jeffrey D. Hodson , Tony McCormack
IPC: H04L12/58
CPC classification number: H04L51/04 , H04L29/08639 , H04L51/16 , H04L67/148
Abstract: An instant text message conductor is provided. A server device receives an instant text message from a user entity. The instant text message is addressed to a conductor entity. It is determined that a previous instant text message from the user entity was sent to a first potential responder entity. The instant text message is sent to the first potential responder entity. The server device determines that no response to the instant text message will be received from the first potential responder entity within a first period of time. A second potential responder entity is selected from a predetermined set of potential responder entities. The previous instant text message, a first response instant text message sent by the first potential responder entity in response to the previous instant text message, and the current instant text message are sent to the second potential responder entity.
Abstract translation: 提供即时短信息导体。 服务器设备从用户实体接收即时文本消息。 即时文本消息被发送到一个导体实体。 确定来自用户实体的先前即时文本消息被发送到第一潜在响应者实体。 即时文本消息被发送到第一潜在响应者实体。 服务器设备确定在第一时间段内不会从第一潜在响应者实体接收对即时文本消息的响应。 从预定的一组潜在响应者实体中选择第二潜在应答实体。 先前的即时文本消息，由第一潜在应答器实体响应于先前的即时文本消息发送的第一响应即时文本消息和当前即时文本消息被发送到第二潜在应答器实体。
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497.发明授权Activity-aware intelligent alerting and delivery of electronic short messages, and related methods, apparatuses, and computer-readable media 有权活动感知智能报警和电子短信息传送，以及相关方法，设备和计算机可读介质公开(公告)号：US09485632B2
公开(公告)日：2016-11-01
申请号：US13683127
申请日：2012-11-21
Applicant: Avaya Inc.
Inventor： John H. Yoakum
CPC classification number: H04W4/14 , H04L12/1895 , H04L51/26
Abstract: Activity-aware intelligent alerting and delivery of electronic short messages, and related methods, apparatuses, and computer-readable media are also disclosed. In one embodiment, a method for providing intelligent alerting and delivery of an electronic short message comprises receiving an electronic short message directed to a recipient device of a recipient and originating from a sender device of a sender, and determining an interruption indicator that indicates a recipient activity priority relative to a delivery priority of the electronic short message. The method also comprises automatically generating one or more alerting parameters and one or more delivery parameters based on the interruption indicator, and delivering the electronic short message to the recipient device based on the one or more alerting parameters and the one or more delivery parameters. In this manner, unnecessary interruption of the recipient may be minimized while assuring timely delivery of important electronic short messages.
Abstract translation: 还公开了活动感知的智能报警和电子短消息的传递，以及相关方法，设备和计算机可读介质。 在一个实施例中，一种用于提供电子短消息的智能警报和传送的方法包括：接收指向接收者的接收者设备的电子短消息，并从发送者的发送者设备发送，并且确定指示接收者的中断指示符 相对于电子短信的传送优先级的活动优先级。 该方法还包括基于中断指示器自动生成一个或多个警报参数和一个或多个传送参数，以及基于一个或多个警报参数和一个或多个传送参数将电子短消息传送到接收者设备。 以这种方式，可以最小化接收者的不必要的中断，同时确保重要的电子短消息的及时传递。
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公开(公告)号：US20160308977A1
公开(公告)日：2016-10-20
申请号：US14686603
申请日：2015-04-14
Applicant: Avaya Inc.
Inventor： Joel M. Ezell , Thorsten Ohrstrom Sandgren , Timothy Ross , Harsh V. Mendiratta
CPC classification number: H04L67/142 , H04L65/1006 , H04L65/1069
Abstract: A method, server, and communication system are described that, among other things, enable a server in a server cluster to assume control of any “early” Session Initiation Protocol (SIP) dialogs previously handled by another server in the server cluster when that server fails or otherwise becomes unable to continue handling a communication session. The replacement server in the server cluster is able to generate one or more messages that include an identification of the dialog identifiers used by the now failed server as well as new dialog identifiers to replace the dialog identifiers used by the now failed server.
Abstract translation: 描述了一种方法，服务器和通信系统，其特征在于，使服务器集群中的服务器能够承担当服务器集群中先前由服务器集群中的其他服务器处理的任何“早期”会话发起协议（SIP）对话框时的控制 失败或以其他方式无法继续处理通信会话。 服务器集群中的替换服务器能够生成一个或多个消息，其中包含现在发生故障的服务器使用的对话标识符的标识，以及新的对话标识符，以替换现在发生故障的服务器使用的对话标识符。
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公开(公告)号：US20160308685A1
公开(公告)日：2016-10-20
申请号：US14691264
申请日：2015-04-20
Applicant: Avaya Inc.
Inventor： Milos Pujic , Geoff Baskwill , Ming Hou , Joshua Bertoulin
CPC classification number: H04L12/1818 , H04L51/043 , H04L67/24
Abstract: Telephonic and other endpoints often make presence information of other users available on the endpoint. Systems whereby every user sends a notification to every other user quickly becomes resource intensive. Providing presence information only to users subscribed to the presence of other users helps; but, maintaining such subscriptions is often overlooked. Providing automatic subscriptions based upon a triggering event allows presence information to be provided to associated users. The presence information may be time limited to allow for an appropriate amount of presence information to be provided for a duration most likely determined to be relevant. Upon expiration of the subscription, the utilized resources are released without requiring any human intervention.
Abstract translation: 电话和其他端点通常会使其他用户的在线信息在端点上可用。 每个用户向每个其他用户发送通知的系统迅速成为资源密集型。 仅向存在其他用户的用户提供呈现信息有助于; 但是，维护这种订阅往往被忽视。 基于触发事件提供自动订阅允许向相关联的用户提供呈现信息。 存在信息可能受时间限制，以允许在最可能确定为相关的持续时间内提供适当数量的呈现信息。 在订阅期满时，释放所利用的资源，而不需要任何人为干预。
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公开(公告)号：US09473639B2
公开(公告)日：2016-10-18
申请号：US14533454
申请日：2014-11-05
Applicant: Avaya Inc.
Inventor： Tony McCormack , Joseph Smyth , Paul D'Arcy
CPC classification number: H04M3/5233 , G06F17/30876 , H04M3/5175 , H04M2203/2038 , H04M2203/402
Abstract: A resource selection management computer system and method for selecting at least one agent for at least one communication session includes a monitoring module for monitoring one or more parameters of the at least one communication session involving the at least one agent; a database for storing the one or more monitored parameters; a computing module for computing at least one data value based on the one or more monitored parameters by using at least one fuzzy logic; a determination module for determining at least one attribute of the agent based on the at least one computed data value; and an agent selection module for selecting at least one agent based on the at least one determined attribute.
Abstract translation: 一种用于选择用于至少一个通信会话的至少一个代理的资源选择管理计算机系统和方法包括：监视模块，用于监视涉及所述至少一个代理的所述至少一个通信会话的一个或多个参数; 用于存储所述一个或多个被监视参数的数据库; 计算模块，用于通过使用至少一个模糊逻辑来基于所述一个或多个监视参数来计算至少一个数据值; 确定模块，用于基于所述至少一个计算的数据值来确定所述代理的至少一个属性; 以及用于基于所述至少一个确定的属性来选择至少一个代理的代理选择模块。
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