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    Technique for providing personalized information and communications services
    81.
    发明授权
    Technique for providing personalized information and communications services 失效

    公开(公告)号：US07499537B2

    公开(公告)日：2009-03-03

    申请号：US10896380

    申请日：2004-07-21

    申请人： Nicholas J. Elsey ,  Michael A. Kepler ,  Timothy A. Timmins ,  Michael T. Samudio

    发明人： Nicholas J. Elsey ,  Michael A. Kepler ,  Timothy A. Timmins ,  Michael T. Samudio

    IPC分类号： H04M3/42

    CPC分类号： G06Q10/109 ,  H04M1/2745 ,  H04M3/382 ,  H04M3/42161 ,  H04M3/44 ,  H04M3/4931 ,  H04M3/4933 ,  H04M7/00 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/2072 ,  H04M2242/15 ,  Y10S707/99939

    摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

    Communication assistance system and method
    86.
    发明授权
    Communication assistance system and method 失效
    通信辅助系统和方法

    公开(公告)号：US07072643B2

    公开(公告)日：2006-07-04

    申请号：US10500423

    申请日：2002-12-31

    申请人： Robert Pines ,  John Blakeney ,  Christine Baumeister

    发明人： Robert Pines ,  John Blakeney ,  Christine Baumeister

    IPC分类号： H04M11/10

    CPC分类号： H04M3/44 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/4931 ,  H04M3/4933 ,  H04M2203/551 ,  H04M2242/22

    摘要： The present invention is directed to a communication assistance system comprised of a first database (18) having a plurality of listings where each of the listings has at least one contact name and a corresponding contact number. A telephony hardware (12) is provided, configured to couple a telephone device (6) of a user to the system. A past requested listing table is also provided for at least one of the users of the system, configured to store past requested listings obtained from the database, as requested by the user. When the user contacts the system with the telephone device, the system recognizes the user and forwards the past requested listing table to an operator terminal of the system.

    摘要翻译： 本发明涉及一种通信辅助系统，其包括具有多个列表的第一数据库（18），其中每个列表具有至少一个联系人姓名和对应的联系人号码。 提供电话硬件（12），用于将用户的电话设备（6）耦合到系统。 还为系统的至少一个用户提供过去请求的列表表，其被配置为存储根据用户请求从数据库获得的过去所请求的列表。 当用户使用电话设备联系系统时，系统识别用户并将过去所请求的列表表转发给系统的操作者终端。