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    Method for operating a global, virtual call center
    1.
    发明授权
    Method for operating a global, virtual call center 有权
    用于操作全局虚拟呼叫中心的方法

    公开(公告)号：US06829350B1

    公开(公告)日：2004-12-07

    申请号：US09720630

    申请日：2000-12-22

    申请人： Marian Trinkel ,  Christel Mueller ,  Fred Runge ,  Thomas Ziem

    发明人： Marian Trinkel ,  Christel Mueller ,  Fred Runge ,  Thomas Ziem

    IPC分类号： H04M300

    CPC分类号： H04M3/51 ,  H04M3/42323 ,  H04M7/12

    摘要： In a method for operating a global, virtual a call center having operators working all over the world, in response to a call from a customer, data suitable for identifying the customer and allocating him or her to a customer group are collected and stored. These data are compared using a search routine to stored data of the operators logged on for the call center. As a result, the customer is automatically connected by the call center server to the web browser of the workstation system of the operator selected for the customer, at the same time all of the data collected for the customer being displayed on the web browser window of the operator's monitor. For international call centers, in particular, the method improves communication between the customer and the operator.

    摘要翻译： 在响应于来自客户的呼叫的操作全球虚拟呼叫中心的方法中，响应于来自客户的呼叫，收集并存储适于识别客户并将其分配给客户组的数据的全球虚拟呼叫中心的方法。 使用搜索例程将这些数据与存储在呼叫中心的登录者的数据进行比较。 因此，客户由呼叫中心服务器自动连接到为客户选择的运营商的工作站系统的Web浏览器，同时为客户收集的所有数据显示在Web浏览器窗口上 操作员的显示器。 对于国际呼叫中心，特别是该方法改善了客户与运营商之间的通信。

    Method for the voice-operated identification of the user of a telecommunications line in a telecommunications network in the course of a dialog with a voice-operated dialog system
    2.
    发明授权
    Method for the voice-operated identification of the user of a telecommunications line in a telecommunications network in the course of a dialog with a voice-operated dialog system 有权
    在与语音操作的对话系统对话的过程中电信网络中的电信线路的用户的话音识别方法

    公开(公告)号：US07246061B2

    公开(公告)日：2007-07-17

    申请号：US10181153

    申请日：2000-12-15

    申请人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Thomas Ziem

    发明人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Thomas Ziem

    IPC分类号： G10L21/00 ,  H04M1/65

    CPC分类号： G10L17/04 ,  G10L17/24 ,  H04M3/42059 ,  H04M2201/41

    摘要： A method for the voice-operated identification of the user of a telecommunications line in a telecommunications network is provided in the course of a dialog with a voice-operated dialog system. Utterances spoken by a caller from a group of callers limited to one telecommunications line are used during a human-to-human and/or human-to-machine dialog to apply a reference pattern for the caller. For each reference pattern, a user identifier is stored which is activated once the caller is identified, and, together with the CLI and/or ANI identifier of the telecommunications line, are made available to a server having a voice-controlled dialog system. On the basis of the CLI, including the user identifier, data previously stored for this user are ascertained by the system and made available for the dialog interface with the customer.

    摘要翻译： 在与语音操作的对话系统对话的过程中提供用于在电信网络中的电信线路的用户的语音操作识别的方法。 来自限于一条电信线路的呼叫者的呼叫者所说的话语在人与人和/或人对机对话中被使用以对呼叫者应用参考模式。 对于每个参考模式，存储一个用户标识符，一旦识别出呼叫者，该用户识别符被激活，并且与电话线的CLI和/或ANI标识符一起使得具有语音控制对话系统的服务器可用。 在CLI的基础上，包括用户标识符，系统确定了先前为此用户存储的数据，并为客户提供对话界面。

    Method for providing telecommunications-based services
    6.
    发明授权
    Method for providing telecommunications-based services 失效
    提供电信服务的方法

    公开(公告)号：US06222915B1

    公开(公告)日：2001-04-24

    申请号：US09271404

    申请日：1999-03-17

    申请人： Christel Mueller ,  Marian Trinkel ,  Thomas Ziern ,  Fred Runge ,  Romeo Peter Wetzel

    发明人： Christel Mueller ,  Marian Trinkel ,  Thomas Ziern ,  Fred Runge ,  Romeo Peter Wetzel

    IPC分类号： H04M1700

    CPC分类号： H04M3/387 ,  H04M3/382 ,  H04M3/42 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/4936 ,  H04M15/00 ,  H04M2203/2066

    摘要： One variant from a large number of possible services and/or service combinations is made available to the customer via a dialogue of human-machine interaction: a variant which the customer needs to solve his/her problem or to comply with his/her service request. In the process, it is checked whether the customer has access to the terminal configuration required for this variant and verified that the customer's terminal configuration supports the service and/or service combination concerned. For the customer's access to the calling card service, cards of completely different types, personal phone card, prepaid card, “call home” card, etc., are admitted. The type of calling card defines the customer's access authorization to the various possible services and/or service combinations, as well as the manner of billing those services. The present invention is suited for increasing the degree of automation of the services offered by calling card providers.

    摘要翻译： 来自大量可能的服务和/或服务组合的一个变体通过人机交互的对话提供给客户：客户需要解决他/她的问题或遵守他/她的服务请求的变体 。 在此过程中，检查客户是否可以访问该变体所需的终端配置，并验证客户的终端配置是否支持有关的服务和/或服务组合。 为了客户访问电话卡服务，完全不同类型的卡，个人电话卡，预付卡，“呼叫中心”卡等。 呼叫卡的类型定义了客户对各种可能的服务和/或服务组合的访问授权，以及对这些服务进行计费的方式。 本发明适用于增加由呼叫卡提供商提供的服务的自动化程度。

    Method and system for person/speaker verification via communications systems
    8.
    发明授权
    Method and system for person/speaker verification via communications systems 有权
    通过通信系统进行人员/扬声器验证的方法和系统

    公开(公告)号：US07627472B2

    公开(公告)日：2009-12-01

    申请号：US11083744

    申请日：2005-03-18

    申请人： Marian Trinkel ,  Christel Mueller ,  Fred Runge

    发明人： Marian Trinkel ,  Christel Mueller ,  Fred Runge

    IPC分类号： G10L17/00

    CPC分类号： H04L63/0861 ,  G06F21/32 ,  G06Q20/10 ,  G06Q20/40 ,  G06Q20/401

    摘要： A method and a system for person/speaker verification via different communications systems. The system may include a control logic (SL) having access to a voice-controlled dialog system (DS) having verification dialogs stored for querying, a biometrics customer profile (BK), in which the personal biometric data of customers are stored and a provider database (PD), which contains information regarding protected database areas and services in conjunction with the biometric methods authorized for verification. The method for person/speaker verification is designed to ascertain, transmit, analyze and evaluate via telecommunications systems the different personal biometric data that are suitable to establish unequivocally the access authorization of a customer.

    摘要翻译： 用于通过不同通信系统进行人员/扬声器验证的方法和系统。 系统可以包括控制逻辑（SL），其具有访问具有存储用于查询的验证对话的语音控制对话系统（DS），生物特征客户简档（BK），其中存储了客户的个人生物特征数据，以及提供者 数据库（PD），其中包含有关受保护数据库区域和服务的信息以及授权验证的生物特征方法。 用于人员/扬声器验证的方法旨在通过电信系统来确定，传输，分析和评估适合于明确地确定客户的访问授权的不同的个人生物特征数据。

    Communication system, communication emitter, and appliance for detecting erroneous text messages
    10.
    发明申请
    Communication system, communication emitter, and appliance for detecting erroneous text messages 审中-公开
    通信系统，通信发射器和用于检测错误的文本消息的设备

    公开(公告)号：US20060149546A1

    公开(公告)日：2006-07-06

    申请号：US10543766

    申请日：2003-12-19

    申请人： Fred Runge ,  Christel Mueller ,  Marian Trinkel

    发明人： Fred Runge ,  Christel Mueller ,  Marian Trinkel

    IPC分类号： G10L17/00

    CPC分类号： G10L15/01 ,  G10L13/00 ,  G10L15/26

    摘要： A device for detecting erroneous text messages that are produced from a vocal utterance includes a text producing device, a text conversion device associated with the text producing device, and a comparison device. The text producing device produces a text message from an original vocal utterance. The text conversion device converts the produced text message into a converted vocal utterance. The comparison device compares the original vocal utterance to the converted vocal utterance produced by the text conversion device.

    摘要翻译： 用于检测从声音发声产生的错误文本消息的设备包括文本生成设备，与文本生成设备相关联的文本转换设备和比较设备。 文本生成设备从原始声音语音产生文本消息。 文本转换装置将产生的文本消息转换成转换的声音。 比较装置将原始声音与由文本转换装置产生的转换的声音进行比较。