公开(公告)号：US12120269B2

公开(公告)日：2024-10-15

申请号：US18347997

申请日：2023-07-06

申请人： Wells Fargo Bank, N.A.

发明人： Kristin H. Deegan ,  Matthew G. Vanhouten ,  Uma Meyyappan ,  Jennifer Toby Whateley ,  Balinder Singh Mangat ,  Upul D. Hanwella ,  Kimarie Pike Matthews ,  Maria J. Latorre ,  Scott Edward Pitchford

IPC分类号： G06F15/16 ,  G06F40/295 ,  G06F40/30 ,  H04L51/02 ,  H04L51/04 ,  H04L51/52 ,  H04M3/51

CPC分类号： H04M3/5191 ,  G06F40/295 ,  G06F40/30 ,  H04L51/02 ,  H04L51/04 ,  H04L51/52

摘要： Disclosed are methods, systems, and machine-readable mediums which provide for customer chatbots that detect a customer handoff condition and in response, transferring the customer to a communication session with a live agent. The handoff condition may comprise an inability to understand the customer, an inability to answer the customer's question, expressions of frustration or anger on the part of the customer, a customer's express request to be transferred, or the like. The live agent may receive a complete history of the conversation with the chatbot so that the customer does not have to repeat him or herself to the live agent. The chatbot chat session may be linked to a social networking account of the customer and may take place in association with a social networking profile page of the company.

公开(公告)号：US12118371B2

公开(公告)日：2024-10-15

申请号：US17557790

申请日：2021-12-21

申请人： Meta Platforms, Inc.

发明人： Scott Martin

IPC分类号： G06F9/451 ,  G06F3/01 ,  G06F3/16 ,  G06F7/14 ,  G06F16/176 ,  G06F16/22 ,  G06F16/23 ,  G06F16/242 ,  G06F16/2455 ,  G06F16/2457 ,  G06F16/248 ,  G06F16/28 ,  G06F16/33 ,  G06F16/332 ,  G06F16/338 ,  G06F16/438 ,  G06F16/903 ,  G06F16/9032 ,  G06F16/9038 ,  G06F16/904 ,  G06F16/951 ,  G06F16/9535 ,  G06F18/2411 ,  G06F40/205 ,  G06F40/295 ,  G06F40/30 ,  G06F40/40 ,  G06N3/006 ,  G06N3/08 ,  G06N20/00 ,  G06Q50/00 ,  G06V20/10 ,  G06V40/16 ,  G06V40/20 ,  G10L13/00 ,  G10L13/04 ,  G10L15/02 ,  G10L15/06 ,  G10L15/07 ,  G10L15/16 ,  G10L15/18 ,  G10L15/183 ,  G10L15/187 ,  G10L15/22 ,  G10L15/26 ,  G10L17/06 ,  G10L17/22 ,  H04L12/28 ,  H04L41/00 ,  H04L41/22 ,  H04L43/0882 ,  H04L43/0894 ,  H04L51/02 ,  H04L51/046 ,  H04L51/216 ,  H04L51/52 ,  H04L67/10 ,  H04L67/306 ,  H04L67/50 ,  H04L67/53 ,  H04L67/5651 ,  H04L67/75 ,  H04W12/08

CPC分类号： G06F9/453 ,  G06F3/011 ,  G06F3/013 ,  G06F3/017 ,  G06F3/167 ,  G06F7/14 ,  G06F16/176 ,  G06F16/2255 ,  G06F16/2365 ,  G06F16/243 ,  G06F16/24552 ,  G06F16/24575 ,  G06F16/24578 ,  G06F16/248 ,  G06F16/285 ,  G06F16/3323 ,  G06F16/3329 ,  G06F16/3344 ,  G06F16/338 ,  G06F16/4393 ,  G06F16/90332 ,  G06F16/90335 ,  G06F16/9038 ,  G06F16/904 ,  G06F16/951 ,  G06F16/9535 ,  G06F18/2411 ,  G06F40/205 ,  G06F40/295 ,  G06F40/30 ,  G06F40/40 ,  G06N3/006 ,  G06N3/08 ,  G06N20/00 ,  G06Q50/01 ,  G06V20/10 ,  G06V40/172 ,  G06V40/28 ,  G10L15/02 ,  G10L15/063 ,  G10L15/07 ,  G10L15/16 ,  G10L15/1815 ,  G10L15/1822 ,  G10L15/183 ,  G10L15/187 ,  G10L15/22 ,  G10L15/26 ,  G10L17/06 ,  G10L17/22 ,  H04L12/2816 ,  H04L41/20 ,  H04L41/22 ,  H04L43/0882 ,  H04L43/0894 ,  H04L51/02 ,  H04L51/216 ,  H04L51/52 ,  H04L67/306 ,  H04L67/535 ,  H04L67/5651 ,  H04L67/75 ,  H04W12/08 ,  G06F2216/13 ,  G10L13/00 ,  G10L13/04 ,  G10L2015/223 ,  G10L2015/225 ,  H04L51/046 ,  H04L67/10 ,  H04L67/53

摘要： In one embodiment, a method includes receiving one or more voice inputs from a first user, determining a first language register associated with the first user based on the one or more voice inputs, selecting a second language register for a voice response based on the one or more voice inputs, generating the voice response based on the second language register, and providing the voice response in response to the one or more voice inputs.

公开(公告)号：US20240314163A1

公开(公告)日：2024-09-19

申请号：US18185221

申请日：2023-03-16

申请人： Cisco Technology, Inc.

发明人： Suresh Gopathy ,  Gajendar Pandey

IPC分类号： H04L9/40 ,  G06F40/295 ,  G06V10/74 ,  G06V30/19 ,  H04L51/21

CPC分类号： H04L63/1483 ,  G06V10/74 ,  G06V30/19 ,  H04L51/21

摘要： Techniques are described herein for detecting an authorization status for an email based on content included in that email. In embodiments, such techniques may comprise receiving an electronic communication associated with an origination address, identifying, within the electronic communication, information indicating a claimed source entity, determining, based on the information, a claimed source entity, determining a number of authorized addresses associated with the claimed source entity, determining whether the electronic communication is authorized by the claimed source entity based on whether the origination address is included within the number of authorized addresses, updating the electronic communication to include an indication of whether the electronic communication is authorized by the claimed source entity, and transmitting the electronic communication to its intended recipient.

公开(公告)号：US12093919B2

公开(公告)日：2024-09-17

申请号：US17188979

申请日：2021-03-01

申请人： BANK OF AMERICA CORPORATION

发明人： Ashwin Roongta ,  Aaron Blogg ,  Yvonne Y. Li ,  Leslieann Osborne ,  Anuj Shah ,  Thomas A. Sodano ,  Zhexiao Zhang

IPC分类号： G06Q20/32 ,  G06F40/295 ,  G06F40/30 ,  G06N20/00 ,  G06Q20/38

CPC分类号： G06Q20/3255 ,  G06F40/295 ,  G06F40/30 ,  G06N20/00 ,  G06Q20/385 ,  G06Q20/386

摘要： Systems, computer program products, and methods are described herein for automatically generating resource distributions. The present invention may be configured to receive a text-based instruction and parse, using a machine learning model, the text-based instruction to generate a structured resource distribution including predicted distribution elements. The present invention may be configured to generate, based on the structured resource distribution, a resource distribution. In some embodiments, the text-based instruction may include an email message, an SMS message, recorded speech converted to text, text input to a chat function, text recognized in an image, and/or the like.

公开(公告)号：US12093250B2

公开(公告)日：2024-09-17

申请号：US18171635

申请日：2023-02-20

申请人： Promethium, Inc.

发明人： Kaycee Lai

IPC分类号： G06F17/00 ,  G06F16/242 ,  G06F16/2452 ,  G06F16/2455 ,  G06F16/2457 ,  G06F16/25 ,  G06F16/28 ,  G06F40/20 ,  G06F40/295 ,  G06F40/30 ,  G06F40/56

CPC分类号： G06F16/243 ,  G06F16/24522 ,  G06F16/24558 ,  G06F16/24573 ,  G06F16/24578 ,  G06F16/256 ,  G06F16/28 ,  G06F16/288 ,  G06F40/20 ,  G06F40/295 ,  G06F40/30 ,  G06F40/56

摘要： An analysis system connects to a set of data sources and perform natural language questions based on the data sources. The analysis system connects with the data sources and retrieves metadata describing data assets stored in each data source. The analysis system generates an execution plan for the natural language question. The analysis system finds data assets that match the received question based on the metadata. The analysis system ranks the data assets and presents the ranked data assets to users for allowing users to modify the execution plan. The analysis system may use execution plans of previously stored questions for executing new questions. The analysis system supports selective preprocessing of data to increase the data quality.

公开(公告)号：US20240305619A1

公开(公告)日：2024-09-12

申请号：US18666994

申请日：2024-05-17

申请人： Capital One Services, LLC

发明人： Tyler Maiman ,  Viraj Chaudhary ,  Joshua Edwards ,  Jenny Melendez ,  Samuel Rapowitz ,  Daniel Miller ,  David Septimus

IPC分类号： H04L9/40 ,  G06F18/22 ,  G06F40/295 ,  G06N5/04 ,  G06Q30/0201 ,  G10L25/51

CPC分类号： H04L63/08 ,  G06F18/22 ,  G06F40/295 ,  G06N5/04 ,  G06Q30/0201 ,  G10L25/51 ,  H04L63/102

摘要： Methods, systems, and apparatuses are described herein for improving computer authentication processes through the exclusion of certain merchants that may cause confusion. Indications of a plurality of different merchants, including merchant logos may be received. The indications may be processed to identify at least one similarity between a first merchant and a second merchant. A request for access to an account associated with a user and transaction data corresponding to the account may be received. Based on the similarity between the first merchant and the second merchant, at least one transaction corresponding to the first merchant may be removed to generate processed transaction record. An authentication question may be generated and a candidate response to the authentication question may be received. Based on the candidate response, access to the account may be provided.

公开(公告)号：US12086546B2

公开(公告)日：2024-09-10

申请号：US16933907

申请日：2020-07-20

申请人： MICROSOFT TECHNOLOGY LICENSING, LLC

发明人： Dmitriy Meyerzon ,  Hui Li ,  Junyi Chai ,  Noura Farra

IPC分类号： G06F40/295 ,  G06F16/31 ,  G06F16/906 ,  G06F40/205 ,  G06N5/02

CPC分类号： G06F40/295 ,  G06F16/313 ,  G06F16/906 ,  G06N5/02 ,  G06F40/205

摘要： Examples described herein generally relate to a computer system including a knowledge graph storing a plurality of entities. A mining of a set of enterprise source documents within an enterprise intranet is performed, by an enterprise named entity recognition (ENER) model, to determine a plurality of entity names. An entity record is generated within a knowledge graph for a mined entity name from the linked entity names based on an entity schema and ones of the set of enterprise source documents associated with the mined entity name. The entity record includes attributes aggregated from the ones of the set of enterprise source documents associated with the mined entity name.

公开(公告)号：US12086276B2

公开(公告)日：2024-09-10

申请号：US18300262

申请日：2023-04-13

申请人： Dropbox, Inc.

发明人： Mindy Zhang ,  Pranav Piyush

IPC分类号： G06F21/00 ,  G06F16/955 ,  G06F21/60 ,  G06F21/62 ,  G06F40/295 ,  H04L9/40 ,  H04L51/04 ,  H04L51/08 ,  H04L51/52 ,  H04L65/403 ,  H04L67/06 ,  H04L67/1074 ,  H04L67/1095 ,  H04L67/1097 ,  H04L67/306

CPC分类号： G06F21/604 ,  G06F16/9566 ,  G06F21/62 ,  G06F21/6218 ,  G06F21/6245 ,  G06F40/295 ,  H04L51/04 ,  H04L51/08 ,  H04L51/52 ,  H04L63/0861 ,  H04L63/102 ,  H04L63/104 ,  H04L63/105 ,  H04L63/1408 ,  H04L63/1416 ,  H04L63/1425 ,  H04L65/403 ,  H04L67/06 ,  H04L67/1078 ,  H04L67/1095 ,  H04L67/1097 ,  H04L67/306 ,  H04L63/101

摘要： A content management system for collecting files from one or more submitters in a collection folder. A collector, who generates the collection folder, can invite one or more submitters to submit one or more files to the collection folder in response to a public file request. The one or more submitters have limited rights to the collection folder. The limited rights can include uploading rights and prohibiting a submitter from viewing files that other submitters associated with the collection folder submitted. Thus, the collection folder is able to store files from the one or more submitters, but prevent them from viewing other's submissions.

公开(公告)号：US20240296289A1

公开(公告)日：2024-09-05

申请号：US18597470

申请日：2024-03-06

申请人： Meta Platforms, Inc.

发明人： Yiming Pu ,  Christopher E. Balmes ,  Gabrielle Catherine Moskey ,  John Jacob Blakeley ,  Amy Lawson Bearman ,  Alireza Dirafzoon ,  Matthew Dan Feiszli ,  Ganesh Venkatesh ,  Babak Damavandi ,  Jiwen Ren ,  Chengyuan Yan ,  Guangqiang Dong

IPC分类号： G06F40/30 ,  G06F1/3206 ,  G06F3/01 ,  G06F3/04815 ,  G06F16/11 ,  G06F16/95 ,  G06F40/205 ,  G06F40/295 ,  G06F40/35 ,  G06N5/02 ,  G06N5/046 ,  G06N20/00 ,  G06T19/00 ,  G06T19/20 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  H04L51/02

CPC分类号： G06F40/30 ,  G06F1/3206 ,  G06F3/011 ,  G06F3/04815 ,  G06F16/122 ,  G06F16/95 ,  G06F40/205 ,  G06F40/35 ,  G06N5/02 ,  G06N5/046 ,  G06N20/00 ,  G06T19/006 ,  G06T19/20 ,  G06F40/295 ,  G06T2219/2004 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  H04L51/02

摘要： In one embodiment, a method includes rendering a first output image comprising one or more augmented-reality (AR) objects for displays of an AR rendering device of an AR system associated with a first user. The method further includes accessing sensor signals associated with the first user. The one or more sensor signals may be captured by sensors of the AR system. The method further includes detecting a change in a context of the first user with respect to a real-world environment based on the sensor signals. The method further includes rendering a second output image comprising the AR objects for the displays of the AR rendering device. One or more of the AR objects may be adapted based on the detected change in the context of the first user.

公开(公告)号：US12079643B2

公开(公告)日：2024-09-03

申请号：US17961368

申请日：2022-10-06

申请人： MicroStrategy Incorporated

发明人： Siamak Ziraknejad ,  Jiao Xu ,  Boyu Li ,  Quan Jia ,  Saurabh Abhyankar ,  Raul de Leon ,  Timothy Lang

IPC分类号： G06F9/451 ,  G06F3/04842 ,  G06F16/2457 ,  G06F16/248 ,  G06F16/955 ,  G06F21/62 ,  G06F40/205 ,  G06F40/295 ,  H04L67/60 ,  G06F3/0481 ,  H04L67/01 ,  H04L67/306

CPC分类号： G06F9/451 ,  G06F3/04842 ,  G06F16/24575 ,  G06F16/248 ,  G06F16/9558 ,  G06F21/62 ,  G06F40/205 ,  G06F40/295 ,  H04L67/60 ,  G06F3/0481 ,  H04L67/01 ,  H04L67/306

摘要： Methods, systems, and apparatus, including computer programs stored on computer-readable media, for inline and contextual delivery of content, which may include content selectively determined using private database content. In some implementations, interface data indicating text of a user interface of a electronic device is obtained. A particular term in the text of the user interface of the electronic device is determined to satisfy one or more criteria. Based on determining that the particular term satisfies the one or more criteria, the particular term is annotated to alter the appearance of the particular term in the user interface. After annotating the particular term, user interaction with the annotated term is detected and a card is provided for display in the user interface. The card can include information that corresponds to the term and that was determined using content from a private database for an organization of the user.