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公开(公告)号：US20230089757A1
公开(公告)日：2023-03-23
申请号：US17795450
申请日：2020-01-29
Applicant: Hewlett-Packard Development Company, L.P.
Abstract: Aspects of call routing based on technical skills of users are discussed. Responses to a set of questions posed to a user are received to assess a technical skill level of the user. The user may be categorized in a category from among a plurality of categories based on the technical skill level and a decision may be provided to a route a call from the user to one of a human agent and a virtual agent based on the categorization.
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公开(公告)号：US20230068230A1
公开(公告)日：2023-03-02
申请号：US17794116
申请日：2020-02-14
Applicant: Hewlett-Packard Development Company, L.P.
Inventor： Ayush Garg , Himanshu Tiwari , Shameed Sait M A , Niranjan Damera Venkata
IPC: G06F16/338 , G06F16/33 , G06F40/40
Abstract: System for providing troubleshooting solutions for an electronic device is described. The system includes a query engine, that may receive a troubleshoot query from a user of the electronic device. The troubleshoot query indicates a device model of the electronic device and an issue with the electronic device. Further, the query engine may identify a context vector corresponding to the device model based on a mapping table and the device model. The context vector describes a relationship between the device model, a plurality of troubleshoot support documents, and functional features of the device model. Further, the system includes a machine learning engine to determine a troubleshooting solution for the issue based on the issue and the context vector corresponding to the device.
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公开(公告)号：US20180008979A1
公开(公告)日：2018-01-11
申请号：US15545377
申请日：2015-06-29
Applicant: Hewlett-Packard Development Company, L.P.
Inventor： Joshua M. Yu , Matthew David Smith , Shameed Sait M A , Manish Giri
CPC classification number: B01L3/502715 , B01L3/50273 , B01L7/00 , B01L2200/147 , B01L2300/0627 , B01L2300/0645 , B01L2300/0816 , B01L2300/1827 , B01L2400/0442 , G01N15/0266 , G01N15/1404 , G01N15/1459 , G01N15/1484 , G01N2015/0065 , G01N2015/1006 , G01N2015/1486 , G01N2015/1493 , H05B1/025
Abstract: Fluid may be pumped within a microfluidic channel across a cell/particle sensor using a microscopic resistor. The microscopic resistor may be selectively actuated so as to heat the fluid within the microfluidic channel to a temperature below a nucleation energy of the fluid so as to regulate a temperature of the fluid for at least when the cell/particle sensor is sensing the fluid.
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公开(公告)号：US20210144108A1
公开(公告)日：2021-05-13
申请号：US17050959
申请日：2018-08-02
Applicant: Hewlett-Packard Development Company, L.P.
Inventor： Shameed Sait M A , Niranjan Damera Venkata
IPC: H04L12/58 , G06F16/9032 , G06F16/9038 , G06F16/9535 , G06F11/34 , G06N20/00
Abstract: Examples for providing automated user support are described herein. In an example, a query that a user is seeking to resolve is determined, based on real-time tracking of multi-modal inputs from the user on a user-support system. For the query, a resolution is provided to the user from a resolution database to provide automated user-support.
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公开(公告)号：US20160034913A1
公开(公告)日：2016-02-04
申请号：US14447600
申请日：2014-07-30
Applicant: Hewlett-Packard Development Company, L.P.
Inventor： Masoud Zavarehi , Matthew D. Gaubatz , Shameed Sait M A
CPC classification number: G06Q30/0185
Abstract: Examples disclosed herein provide methods for selecting a frame from a set of frames. One example method includes obtaining a set of frames and, for each frame from the set of frames, determining whether frame meets a quality condition. The example method further includes assigning a quality score for each frame from the set of frames, and selecting a frame from the set of frames, where the selected frame has a higher quality score than other frames from the set of frames.
Abstract translation: 本文公开的示例提供了用于从一组帧中选择帧的方法。 一个示例性方法包括获得一组帧，并且对于来自该组帧的每个帧，确定帧是否满足质量条件。 该示例方法还包括从该组帧分配每个帧的质量分数，以及从该组帧中选择一帧，其中所选择的帧具有比来自该组帧的其它帧更高的质量分数。
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Patent Agency Ranking
公开(公告)号：US11112400B2
公开(公告)日：2021-09-07
申请号：US15749116
申请日：2016-03-07
Applicant: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
Inventor： Shameed Sait M A , Rachel M. White , Chantelle Domingue , Manish Giri
IPC: G01N33/49 , G01N27/02 , G01N33/561 , C12Q1/56 , G01N33/86
Abstract: Examples herein provide a method. The method includes applying an electrical potential difference over a blood sample in a testing cassette of a microfluidic device, the cassette including a microfluidic channel through which the blood sample flows. The method includes measuring, over a duration of time, an electrical signal passing through the blood sample as the blood sample flows from a first end and coagulates at a second end of the microfluidic channel to obtain a measurement function as a function of time. The method also includes correlating the measurement function to a characteristic of the blood sample.
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公开(公告)号：US10702867B2
公开(公告)日：2020-07-07
申请号：US15521230
申请日：2015-06-29
Applicant: Hewlett-Packard Development Company, L.P.
Inventor： Joshua M. Yu , Matthew David Smith , Shameed Sait M A , Manish Giri
IPC: B01L3/00 , G01N35/00 , G01N33/487 , G16H10/40
Abstract: Example implementations relate to a microfluidics sensing system. For example, a microfluidics sensing system may include a portable computing device to execute a microfluidics application, a microfluidic chip coupled to the portable computing device, the microfluidic chip including a microfluidic pumping and sensing region to perform a test on a biologic sample, and a printed circuit board (PCB) on a microfluidic reader to instruct the microfluidic pumping and sensing region to perform the test based on a command received from the microfluidics application.
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公开(公告)号：US20230059605A1
公开(公告)日：2023-02-23
申请号：US17793966
申请日：2020-02-07
Applicant: Hewlett-Packard Development Company, L.P.
Inventor： Shameed Sait M A , Shreyans Dhankhar , Yeswanth Siva Tej Gowd Kuruba , Niranjan Damera Venkata
IPC: G06Q30/00
Abstract: Aspects of resolution of customer issues are discussed. A customer issue may be presented to a human agent as a query. The human agent may provide an agent response for the query. Based on the agent response, a simulated customer message may be determined. Iteratively, agent responses may be received and simulated customer messages may be provided to resolve the query. A sequence of agent responses and simulated customer messages usable to resolve the query may be probabilistically determined based on the agent responses and the simulated customer messages.
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公开(公告)号：US20230013842A1
公开(公告)日：2023-01-19
申请号：US17783045
申请日：2019-12-20
Applicant: Hewlett-Packard Development Company, L.P.
Abstract: Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.
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公开(公告)号：US20210049489A1
公开(公告)日：2021-02-18
申请号：US16980033
申请日：2018-08-14
Applicant: Hewlett-Packard Development Company, L.P.
Inventor： Shameed Sait M A , Shafiuddin Rehan Ahmed , Niranjan Damera Venkata
Abstract: The present subject matter relates to example to provide solutions using stochastic modelling. In one example, a plurality case logs corresponding to an issue may be analyzed to identify a plurality of resolution steps. In addition, a relationship between each of the plurality of resolution steps may be identified from the plurality of case logs to generate a knowledge representation. In one example, a relationship between resolution steps is determined using a stochastic modelling technique. Further, based on the knowledge representation, a primary solution for the issue may be generated to resolve the issue.
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