Measurement Device
    91.
    发明申请
    Measurement Device 审中-公开

    公开(公告)号:US20200221936A1

    公开(公告)日:2020-07-16

    申请号:US16830166

    申请日:2020-03-25

    Abstract: Various embodiments include an endoscopic device. A sheath may enclose the device and may thereby guard against environmental contamination. The sheath may include one or more channels for transmission of instruments and/or solution to and from the body. The sheath may be disposable. A stopper unit may reduce fluid leakage from inside a body cavity during a procedure. The stopper unit may include a serrated outer contour to assist in catching at a body orifice. The stopper unit may have a perforable inner barrier designed to reseal about a probing portion inserted through the stopper unit.

    Dynamic support of multiple message formats
    96.
    发明授权
    Dynamic support of multiple message formats 有权
    动态支持多种消息格式

    公开(公告)号:US08230112B2

    公开(公告)日:2012-07-24

    申请号:US10400895

    申请日:2003-03-27

    CPC classification number: H04L67/28 H04L51/066 H04L67/2823 H04L67/2842

    Abstract: A method, system, computer system and computer program product to enable a single interface to be used to prepare and present messages in a variety of different formats. For example, the single interface can be used to prepare, receive or display messages in different languages, such as English or Japanese, which require different character sets. Furthermore, the single interface supports preparing, sending, and receiving messages in multiple text formats, such as plain text, rich text, and Multiple Internet Mail Extension (MIME) format. A message can be received in a native format, and a format for providing a response to the message can be dynamically selected. The response is provided in the dynamically-selected format.

    Abstract translation: 一种方法,系统,计算机系统和计算机程序产品,使得能够使用单个接口来准备和呈现各种不同格式的消息。 例如,单个界面可用于准备,接收或显示不同语言的消息,例如需要不同字符集的英文或日文。 此外,单一界面支持准备,发送和接收多种文本格式的消息,如纯文本,富文本和多种Internet邮件扩展(MIME)格式。 可以以本地格式接收消息,并且可以动态地选择用于提供对消息的响应的格式。 响应以动态选择的格式提供。

    METHOD AND APPARATUS FOR MAINTAINING DYNAMIC QUEUES IN CALL CENTERS USING SOCIAL NETWORK INFORMATION
    100.
    发明申请
    METHOD AND APPARATUS FOR MAINTAINING DYNAMIC QUEUES IN CALL CENTERS USING SOCIAL NETWORK INFORMATION 有权
    使用社交网络信息维护呼叫中心动态队列的方法和装置

    公开(公告)号:US20100027778A1

    公开(公告)日:2010-02-04

    申请号:US12182743

    申请日:2008-07-30

    CPC classification number: H04M3/5232 H04M2203/655

    Abstract: In one embodiment, a method includes connecting on a call with a caller and determining if social network information associated with the caller is available. If it is determined that social network information associated with the caller is available, the social network information is obtained and utilized to identify at least a first agent suitable for participating on the call with the caller. The first agent is associated with a call center. The method also includes providing the caller with information that identifies the first agent as being suitable for participating on the call with the caller.

    Abstract translation: 在一个实施例中,一种方法包括将呼叫连接到呼叫者并确定与呼叫者相关联的社交网络信息是否可用。 如果确定与呼叫者相关联的社交网络信息可用,则获得社交网络信息并利用其来识别适合于与呼叫者参与呼叫的至少第一代理。 第一个代理与呼叫中心相关联。 该方法还包括向呼叫者提供将第一代理识别为适合于与呼叫者一起参与呼叫的信息。

Patent Agency Ranking