公开(公告)号：US20060023702A1

公开(公告)日：2006-02-02

申请号：US11194218

申请日：2005-08-01

Applicant: J. Pulitzer

Inventor： J. Pulitzer

IPC: H04L12/66 ,  H04L12/28

CPC classification number: H04N21/41407 ,  G06F3/005 ,  G06F3/01 ,  G06Q30/02 ,  G06Q30/06 ,  H04H20/82 ,  H04H40/18 ,  H04L29/06027 ,  H04L65/1026 ,  H04L65/1036 ,  H04L65/1069 ,  H04L65/1096 ,  H04L65/40 ,  H04L65/4007 ,  H04L65/4084 ,  H04L65/604 ,  H04M1/2535 ,  H04M1/576 ,  H04M1/72502 ,  H04M3/42017 ,  H04M3/42042 ,  H04M3/4878 ,  H04M3/5315 ,  H04M3/53383 ,  H04M7/0027 ,  H04M7/0039 ,  H04M7/006 ,  H04M7/0069 ,  H04M11/08 ,  H04M15/06 ,  H04M2201/50 ,  H04M2250/52 ,  H04N1/00281 ,  H04N1/00307 ,  H04N7/14 ,  H04N7/142 ,  H04N7/147 ,  H04N7/148 ,  H04N7/16 ,  H04N7/173 ,  H04N7/17309 ,  H04N7/17318 ,  H04N7/183 ,  H04N19/61 ,  H04N21/233 ,  H04N21/23424 ,  H04N21/2343 ,  H04N21/234336 ,  H04N21/25883 ,  H04N21/25891 ,  H04N21/262 ,  H04N21/4117 ,  H04N21/4122 ,  H04N21/4223 ,  H04N21/431 ,  H04N21/4325 ,  H04N21/4332 ,  H04N21/43615 ,  H04N21/43637 ,  H04N21/439 ,  H04N21/44016 ,  H04N21/4402 ,  H04N21/440218 ,  H04N21/440236 ,  H04N21/44029 ,  H04N21/44222 ,  H04N21/47202 ,  H04N21/4722 ,  H04N21/4755 ,  H04N21/4758 ,  H04N21/47815 ,  H04N21/4784 ,  H04N21/4852 ,  H04N21/6125 ,  H04N21/6131 ,  H04N21/6175 ,  H04N21/6181 ,  H04N21/631 ,  H04N21/6581 ,  H04N21/6582 ,  H04N21/8113 ,  H04N21/812 ,  H04N2007/145 ,  H04N2201/0081

Abstract: The method of providing audiovisual telecommunications to consumers is achieved by identifying the consumer, providing an information appliance having a network connection, and collecting fees from an audio-visual content provider. The information appliance has a telecommunications processor connected to the network connection and a video processor connected to the network connection. Audio-visual content is then provided to the information appliance. A network media bridge server is provided to manage the delivery of media to an A/V telecommunication device. The network media bridge uses a network connection to link the network to an A/V telecommunication device, and a media connection connected to a content provider. The network media bridge provide content to the A/V telecommunication device in response to processing commands.

Abstract translation: 通过识别消费者，提供具有网络连接的信息设备以及从视听内容提供商收取费用来实现向消费者提供视听电信的方法。 信息设备具有连接到网络连接的电信处理器和连接到网络连接的视频处理器。 然后将视听内容提供给信息设备。 提供网络媒体桥服务器来管理媒体到A / V电信设备的传送。 网络媒体网桥使用网络连接来将网络链接到A / V电信设备，以及连接到内容提供商的媒体连接。 响应于处理命令，网络媒体桥向A / V电信设备提供内容。

公开(公告)号：US20050254630A1

公开(公告)日：2005-11-17

申请号：US11120500

申请日：2005-05-03

Applicant: Mario Tokoro

Inventor： Mario Tokoro

IPC: H04B7/00 ,  H04B7/26 ,  H04B10/105 ,  H04B10/11 ,  H04B10/114 ,  H04L12/18 ,  H04L29/06 ,  H04L29/08 ,  H04L29/12 ,  H04M1/725 ,  H04M3/56 ,  H04M7/00 ,  H04M11/00 ,  H04N7/14 ,  H04W8/26 ,  H04W12/08 ,  H04W28/00 ,  H04W36/14 ,  H04W76/02 ,  H04W80/00 ,  H04W88/06

CPC classification number: H04M1/7253 ,  G08C23/04 ,  H04L29/06027 ,  H04L29/12094 ,  H04L61/1529 ,  H04L63/08 ,  H04L63/0892 ,  H04L63/10 ,  H04L63/101 ,  H04L63/18 ,  H04L65/1026 ,  H04L65/1036 ,  H04L65/1083 ,  H04L67/04 ,  H04L67/14 ,  H04M3/567 ,  H04M7/0027 ,  H04M2201/50 ,  H04N7/142 ,  H04N7/148 ,  H04W8/26 ,  H04W12/08 ,  H04W76/15 ,  H04W80/00 ,  H04W88/06

Abstract: When a line for communication of audio signals between first and second portable-telephone devices through a first portable-telephone base station, a second portable-telephone base station and a portable-telephone line network has been connected, IP addresses are exchanged. The IP addresses are required for communicating image data by first and second terminal adapters associated with the first and second portable-telephone devices respectively through an OCN. Image data is then transmitted to the IP addresses received in the communication through the OCN. To put it concretely, an image of the user of the first portable-telephone device is transmitted by the first terminal adapter through the OCN to the IP address of the second terminal adapter to be displayed by a second television receiver associated with the second terminal adapter. By the same token, an image of the user of the second portable-telephone device is transmitted by the second terminal adapter through the OCN to the IP address of the first terminal adapter to be displayed by a first television receiver associated with the first terminal adapter. Thus, by merely taking a portable-telephone device to a place like a store selling home electrical appliances including a television

Abstract translation: 当通过第一便携式电话基站，第二便携式电话基站和便携式电话线路网络连接第一和第二便携式电话设备之间的音频信号的线路时，交换IP地址。 需要IP地址来分别通过OCN与第一和第二便携式电话设备相关联的第一和第二终端适配器通信图像数据。 然后，图像数据通过OCN发送到通信中接收到的IP地址。 具体地说，第一便携式电话设备的用户的图像由第一终端适配器通过OCN发送到第二终端适配器的IP地址，以由与第二终端适配器相关联的第二电视接收机显示 。 同样，第二便携式电话设备的用户的图像由第二终端适配器通过OCN发送到第一终端适配器的IP地址，以由与第一终端适配器相关联的第一电视接收机显示 。 因此，通过仅将便携式电话设备带到诸如出售包括电视在内的家用电器的商店的地方

公开(公告)号：US20040240642A1

公开(公告)日：2004-12-02

申请号：US10482527

申请日：2003-12-17

Inventor： Jeffrey L. Crandell ,  Brian K. Wharton

IPC: H04M001/64

CPC classification number: H04M15/08 ,  H04L51/04 ,  H04L51/12 ,  H04M3/42008 ,  H04M3/4211 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/432 ,  H04M3/436 ,  H04M3/48 ,  H04M3/527 ,  H04M3/5307 ,  H04M3/533 ,  H04M3/56 ,  H04M3/563 ,  H04M3/565 ,  H04M3/567 ,  H04M7/0012 ,  H04M7/003 ,  H04M7/0033 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/0054 ,  H04M7/128 ,  H04M15/00 ,  H04M15/51 ,  H04M15/68 ,  H04M15/705 ,  H04M15/72 ,  H04M15/745 ,  H04M2201/50 ,  H04M2201/52 ,  H04M2203/2072 ,  H04M2203/4509 ,  H04M2203/4536 ,  H04M2203/5063 ,  H04M2203/652 ,  H04M2215/0108 ,  H04M2215/0168 ,  H04M2215/0196 ,  H04M2215/54 ,  H04M2215/62 ,  H04M2215/7009 ,  H04M2215/7036

Abstract: The present invention provides apparatus, systems and methods for managing incoming and outgoing communications for various communications methods. The invention provides control over inbound communications including definition of if, when, and who may communicate with a recipient. The invention also supports concealed identification communication in that no actual addresses, phone numbers, or other addressing IDs are required to be exchanged by the communication initiator and recipient The invention also provides the capability to initiate immediate, delayed, scheduled, or recurring outbound communications. As depicted in FIG. 1, if the database (45) contains call management settings for a call recipient, the application logic (40) will evaluate the rules to determine if a particular caller is authorized to connect with the call recipient at the current time and date. If the caller is authorized by the recipient to connect to the recipient phone number, and is furthermore authorized to do so for the current time and date, the application logic (40) will connect the call utilizing the public telephone switch (50). The computer (1) passes the caller and call recipient phone numbers as stored in the database (45) to the telephone switch (50) using an application programming interface (nullAPInull) appropriate to the service provider or telephone switch manufacturer. The exemplary embodiment of the invention utilizes an API provided by a telephone service provider as an interface to its switching infrastructure (50). The API captures both, caller and recipient telephone numbers along with other variables useful for call setup and tracking. The telephone service provider then connects both parties' telephones (55), (60) to a phone call by dialing both numbers and connecting the call upon the parties' answer.

公开(公告)号：US20040201624A1

公开(公告)日：2004-10-14

申请号：US10780706

申请日：2004-02-19

Applicant: America Online, Inc., a Delaware corporation

Inventor： James Crawford

IPC: G09G005/00

CPC classification number: H04M3/42382 ,  H04L41/22 ,  H04L51/04 ,  H04L67/306 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/50

Abstract: Systems and techniques for displaying an image sent between subscribers of a communications system by receiving electronic data corresponding to the image; displaying a blurred view of the image; and gradually displaying a sharper version of the image in response to user input.

Abstract translation: 用于通过接收与图像相对应的电子数据来显示在通信系统的用户之间发送的图像的系统和技术; 显示图像的模糊视图; 并且响应于用户输入逐渐显示更清晰的图像版本。

公开(公告)号：US06781608B1

公开(公告)日：2004-08-24

申请号：US09632805

申请日：2000-08-04

Applicant: James Crawford

Inventor： James Crawford

IPC: G09G500

CPC classification number: H04M3/42382 ,  H04L41/22 ,  H04L51/04 ,  H04L67/306 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2201/50

Abstract: Systems and techniques for displaying an image sent between subscribers of a communications system by receiving electronic data corresponding to the image; displaying a blurred view of the image; and gradually displaying a sharper version of the image in response to user input.

公开(公告)号：US20040137879A1

公开(公告)日：2004-07-15

申请号：US10745621

申请日：2003-12-29

Inventor： Jeong-Wook Seo ,  Chae-Whan Lim

IPC: H04M003/16

CPC classification number: H04M3/42382 ,  H04M2201/50

Abstract: A method and apparatus for enabling a moving picture mail server to transmit moving picture mail to a mobile terminal. When the moving picture mail has arrived, the moving picture mail server notifies the mobile terminal that the moving picture mail has arrived. When the mobile terminal requests that the moving picture mail be transmitted, the moving picture mail is transmitted at a preset transmission rate. Buffering information of the moving picture mail fed from the mobile terminal is checked, and a new transmission rate is set according to a change of the buffering information. The moving picture mail is edited according to the newly set transmission rate, and a transmission operation is performed.

Abstract translation: 一种用于使运动图像邮件服务器能够将移动图像邮件发送到移动终端的方法和装置。 当运动图像邮件到达时，运动图像邮件服务器通知移动终端运动图像邮件已经到达。 当移动终端请求发送运动图像邮件时，以预设的传输速率发送运动图像邮件。 检查从移动终端馈送的运动图像邮件的缓冲信息，并且根据缓冲信息的改变来设置新的传输速率。 根据新设定的传输速率编辑运动图像邮件，并执行传输操作。

公开(公告)号：US06732156B2

公开(公告)日：2004-05-04

申请号：US10234616

申请日：2002-09-03

Applicant: Alec Miloslavsky

Inventor： Alec Miloslavsky

IPC: G06F1516

CPC classification number: H04N7/148 ,  G06Q10/107 ,  H04L45/306 ,  H04L51/14 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5183 ,  H04M3/5307 ,  H04M7/0054 ,  H04M2201/50 ,  H04M2242/22 ,  H04N7/15

Abstract: A system for routing electronic mails to one of a plurality of support persons in a processing center is disclosed. Each person has a skill set that is suitable for responding to a certain type of e-mails. The system comprises an e-mail server for receiving the e-mail from a sender, an information extractor for extracting relevant information from the e-mail, and a router for routing the e-mail. The system contains a database for storing information related to all persons who can answer e-mails. The system also contains a server for storing the history of all activities in the system. The router can make routing decisions and perform load-balancing and alert functions based on the information stored in the database and the server.

Abstract translation: 公开了一种用于将电子邮件路由到处理中心中的多个支持人员之一的系统。 每个人都有一个适合某种类型的电子邮件的技能。 该系统包括用于从发送者接收电子邮件的电子邮件服务器，用于从电子邮件中提取相关信息的信息提取器和用于路由电子邮件的路由器。 该系统包含一个数据库，用于存储与所有可以回答电子邮件的人有关的信息。 该系统还包含用于存储系统中所有活动的历史的服务器。 路由器可以根据存储在数据库和服务器中的信息进行路由决策并执行负载平衡和警报功能。

公开(公告)号：US20030043832A1

公开(公告)日：2003-03-06

申请号：US10238312

申请日：2002-09-09

Inventor： Nikolay Anisimov ,  Konstatin Kishinsky ,  Nikolay Korolev ,  Gregory Pogossiants ,  Yuri Shtivelman ,  Vadim Zyarko

IPC: H04L012/28

CPC classification number: H04L29/06 ,  H04M3/42323 ,  H04M3/48 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/523 ,  H04M3/5231 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M3/5238 ,  H04M3/5307 ,  H04M7/0033 ,  H04M7/12 ,  H04M2201/50 ,  H04M2207/12

Abstract: A system for balancing outbound dialing rate with agent utilization in a telephony call center, minimizing wait time for answered outdialed calls has a call number generating module for generating numbers to be automatically dialed, a dialing unit for dialing numbers generated, a queue for queing answered calls, and a stat module for monitoring performance and generating a call generation rate. The system uses an analytical method in one embodiment for determining the call generation rate, wherein the method uses one or more of distribution function of system processes, numerical methods, solving of non-linear equations, or probability techniques. In another embodiment the system accomplishes the same purpose using a simulation method for determining the call generation rate, wherein parameters relating to a queing system are estimated in absence of sufficient information by simulating each of the system's processes, predicting behavior of the system on basis of previous experience, and finding optimal point in future to make a next call.

公开(公告)号：US20030021259A1

公开(公告)日：2003-01-30

申请号：US09010940

申请日：1998-01-22

Inventor： ALEC MILOSLAVSKY ,  JASON GOECKE ,  VLADIMIR N. DERYUGIN ,  DMITRY A. TORBA ,  IGOR NEYMAN ,  OLEG TUROVSKY

IPC: H04L012/28

CPC classification number: H04Q3/62 ,  G06Q10/107 ,  H04L29/06 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42314 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/003 ,  H04M7/0033 ,  H04M7/0054 ,  H04M7/006 ,  H04M7/12 ,  H04M7/128 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13385 ,  H04Q2213/13389 ,  Y10S379/90

Abstract: A telephony call center system comprises an Internet connection adapted for receiving data from a WEB server, the data originating from the computer platform of a person browsing the Internet, including data identifying the browsing person, such as a telephone number, an IP address or the like, and indicating to the WEB server a desire of the browsing person to communicate with an agent at the call center. The communication desired may be (a) a request for an agent at the call center to receive a call from the browsing person, or (b) a request for a call to be placed to the browsing person from the call center. In both (a) and (b) the practical result is a telephone conference between the browsing person and an agent at the call center. In the first instance (a), in response to the data from the WEB server to the call center, the call center provides to the WEB server, for transfer to the browsing person via the Internet, necessary data for the browsing person to place an Internet Protocol Network Telephony (IPNT) call to the browsing person, utilizing Internet Telephony software at the browsing person's PC. The call center selects an agent, and initiates a watch for an arriving IPNT call from the browsing person. On arrival of the call, the call is routed to the selected agent. In the other instance (b), in response to the data, the call center enters the browsing person's information, determines the appropriate IP address, and places an IPNT call to the browsing person. When the call placed from the center is answered, it is switched to a selected agent.

Abstract translation: 电话呼叫中心系统包括适于从WEB服务器接收数据的因特网连接，来自浏览因特网的人的计算机平台的数据，包括标识浏览者的数据，诸如电话号码，IP地址或 并且向WEB服务器指示浏览者与呼叫中心的代理进行通信的愿望。 所需的通信可以是（a）对呼叫中心的代理人的请求从浏览者接收呼叫，或（b）从呼叫中心向浏览者发送呼叫的请求。 在（a）和（b）中，实际结果是浏览人员和呼叫中心的代理商之间的电话会议。 在第一种情况（a）中，响应于从WEB服务器到呼叫中心的数据，呼叫中心向WEB服务器提供用于经由因特网向浏览者转移的必要数据，以供浏览者放置 互联网协议网络电话（IPNT）呼叫浏览人员，在浏览人员的PC上利用互联网电话软件。 呼叫中心选择代理，并从浏览人员发起到达IPNT呼叫的手表。 呼叫到达时，呼叫路由到所选代理。 在另一个实例（b）中，响应于该数据，呼叫中心输入浏览者的信息，确定适当的IP地址，并向浏览者发送IPNT呼叫。 当从中心发出的呼叫被应答时，它被切换到选定的代理。

公开(公告)号：US20020169834A1

公开(公告)日：2002-11-14

申请号：US09565872

申请日：2000-05-05

Inventor： Alec Miloslavsky ,  Jason Goecke ,  Vladimir N. Deryugin ,  Dmitry A. Torba ,  Igor Neyman ,  Oleg Turovsky

IPC: G06F015/16

CPC classification number: H04Q3/62 ,  G06F11/10 ,  G06F11/1008 ,  G06F11/2215 ,  G06Q10/107 ,  G11B20/1833 ,  H04L29/06 ,  H04L51/066 ,  H04L51/12 ,  H04L51/14 ,  H04M3/36 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5125 ,  H04M3/5141 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/5307 ,  H04M7/00 ,  H04M7/0003 ,  H04M7/0006 ,  H04M7/0009 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/50 ,  H04M2203/4536 ,  H04M2242/22 ,  H04N7/148 ,  H04N7/15 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13299 ,  H04Q2213/13337 ,  H04Q2213/13389 ,  Y10S370/901 ,  Y10S379/90

Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.

Abstract translation: 具有用于服务客户端的多个代理的因特网协议网络电话呼叫中心还处理到呼叫中心的电子邮件地址，但不处理特定代理。 电子邮件服务器接收和路由电子邮件，并且包括路由器和存储有关代理的技能组信息的数据库。 路由器从电子邮件中提取信息，将提取的信息中的关键字与技能集中的关键字进行匹配，并将电子邮件路由到具有必要技能的适当代理人以响应电子邮件中的服务要求。