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    Methods and systems for line management
    21.
    发明申请
    Methods and systems for line management 有权
    线路管理的方法和系统

    公开(公告)号：US20050105510A1

    公开(公告)日：2005-05-19

    申请号：US10720971

    申请日：2003-11-24

    Applicant: Craig Reding ,  Mahesh Rajagopalan ,  Alin D'Silva ,  Ziauddin Majid ,  Satya Raju ,  John Reformato ,  Shadman Zafar

    Inventor： Craig Reding ,  Mahesh Rajagopalan ,  Alin D'Silva ,  Ziauddin Majid ,  Satya Raju ,  John Reformato ,  Shadman Zafar

    IPC: H04L12/66

    CPC classification number: H04M3/54 ,  H04M3/42263 ,  H04M2207/12 ,  H04M2242/28 ,  H04Q3/0037 ,  H04Q2213/13093 ,  H04Q2213/13098 ,  H04Q2213/13196 ,  H04Q2213/13282 ,  H04Q2213/13345 ,  H04Q2213/13378 ,  H04W4/16

    Abstract: Methods and Systems are provided for managing one or more communications lines associated with a user of a communications network. A service center may receive from a user line management information regarding one or more of the user's communications lines. This line management information may include a request from the user to handle all calls to the communications line in a particular manner (e.g., forward all calls to a different number). This line management information may also include information regarding scheduling the handling of calls to the communications line (e.g., scheduling call forwarding) or a request to handle calls differently based on information identifying the origination of the call (e.g., caller-ID). The service center may then forward instructions to the communications network such that the components (e.g., SSP or SCP) of the communications network implement the user's modifications. Additionally, the service center may be provided with information, in real-time, regarding a call to the communications line that may include, for example, the caller-ID for the incoming call. The service center may then determine how the call should be handled and forward instructions to the communications network to handle the call according to the user's requests.

    Abstract translation: 提供了用于管理与通信网络的用户相关联的一个或多个通信线路的方法和系统。 服务中心可以从用户线接收关于用户通信线路中的一个或多个的管理信息。 该线路管理信息可以包括来自用户的以特定方式处理对通信线路的所有呼叫的请求（例如，将所有呼叫转发到不同号码）。 该线路管理信息还可以包括关于基于识别呼叫发起的信息（例如，呼叫者ID）来调度对通信线路的呼叫的处理（例如，调度呼叫转移）或不同地处理呼叫的请求的信息。 服务中心然后可以将指令转发到通信网络，使得通信网络的组件（例如，SSP或SCP）实现用户的修改。 此外，服务中心可以实时地提供关于可能包括例如呼入呼叫的呼叫者ID的通信线路的呼叫的信息。 然后，服务中心可以根据用户的请求确定如何处理呼叫并且转发指令到通信网络来处理呼叫。

    METHODS AND APPARATUS FOR GENERATING, UPDATING AND DISTRIBUTING SPEECH RECOGNITION MODELS
    22.
    发明申请
    METHODS AND APPARATUS FOR GENERATING, UPDATING AND DISTRIBUTING SPEECH RECOGNITION MODELS 有权
    用于生成，更新和分发语音识别模型的方法和装置

    公开(公告)号：US20120101812A1

    公开(公告)日：2012-04-26

    申请号：US13340954

    申请日：2011-12-30

    Applicant: Craig Reding ,  Suzi Levas

    Inventor： Craig Reding ,  Suzi Levas

    IPC: G10L15/06

    CPC classification number: G10L15/00 ,  G10L15/063 ,  G10L15/30

    Abstract: Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

    Abstract translation: 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限功能的各种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

    Methods and Apparatus for Implementing Voice Messaging Using E-Mail
    23.
    发明申请
    Methods and Apparatus for Implementing Voice Messaging Using E-Mail 失效
    使用电子邮件实现语音留言的方法和设备

    公开(公告)号：US20070127632A1

    公开(公告)日：2007-06-07

    申请号：US11548423

    申请日：2006-10-11

    Applicant: Loren Swingle ,  Craig Reding ,  John Reformato ,  Jayant Naik ,  Robert Baruch

    Inventor： Loren Swingle ,  Craig Reding ,  John Reformato ,  Jayant Naik ,  Robert Baruch

    IPC: H04M1/64

    CPC classification number: H04M3/53333 ,  H04L51/00 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M2203/4509 ,  H04M2203/4536

    Abstract: Methods and apparatus for controlling and retrieving messages from multiple voice mail systems used by a single individual are described. A voice messaging retrieval and forwarding (VMRAF) system checks a subscriber's voice message systems for messages, retrieves the messages and forwards them to the subscriber as attachments to E-mail files. E-mail replay messages are used to control deleting of the messages from the original systems. Prompt messages played to callers by different voice messaging systems before they leave a message can be updated automatically. This is done by indicating to the VMRAF system when one or more prompt messages are to be updated and which messages, from a set of prerecorded messages, are to be loaded into the voice message systems to replace the existing prompt messages. Accordingly, the VMRAF system facilities message retrieval and the updating of prompt messages, e.g., on a preselected schedule or at preselected times.

    Abstract translation: 描述了用于控制和检索由单个个人使用的多个语音邮件系统的消息的方法和装置。 语音消息检索和转发（VMRAF）系统检查订户的语音消息系统的消息，检索消息并将其转发给用户作为电子邮件文件的附件。 电子邮件回放消息用于控制从原始系统删除消息。 不同语音留言系统在呼叫者离开消息之前播放的提示消息可以自动更新。 这是通过向VMRAF系统指示要更新一个或多个提示消息，并且从一组预先记录的消息中将哪些消息加载到语音消息系统中以替换现有的提示消息。 因此，VMRAF系统设施消息检索和即时消息的更新，例如，以预选的时间表或预选的时间。

    Network data distribution system and method
    24.
    发明申请
    Network data distribution system and method 有权
    网络数据分发系统及方法

    公开(公告)号：US20060271617A1

    公开(公告)日：2006-11-30

    申请号：US11122602

    申请日：2005-05-05

    Applicant: George Hughes ,  Craig Reding

    Inventor： George Hughes ,  Craig Reding

    IPC: G06F15/16

    CPC classification number: H04L69/14

    Abstract: Embodiments of a system and method for distributing network data to multiple nodes in a data communications network is described. Two data communication channels are provided for each node in the network. While one of the communication channels carries routing and flow control protocol messages, as well as data, in both directions between network nodes, the other communication channel is configured to transmit data traffic—and only data traffic—in a single direction from the network data server toward all of the other nodes in the network. By using 100% of the available bandwidth for data traffic only, the speed at which data may be distributed throughout the network is maximized and the performance degradation caused by the congestion, collisions or packet loss that typically occurs in two-way data communication channels is avoided.

    Abstract translation: 描述了将网络数据分发到数据通信网络中的多个节点的系统和方法的实施例。 为网络中的每个节点提供两个数据通信信道。 虽然一个通信信道在网络节点之间的两个方向上携带路由和流控制协议消息以及数据，但是另一个通信信道被配置为从网络数据传输数据业务 - 并且仅传输单个方向的数据业务 服务器到网络中的所有其他节点。 通过仅使用100％的可用带宽用于数据流量，数据可以在整个网络中分布的速度最大化，并且通常在双向数据通信信道中发生的拥塞，冲突或分组丢失导致的性能下降是 避免。

    Methods and systems for automatic forwarding of communications to a preferred device
    25.
    发明申请
    Methods and systems for automatic forwarding of communications to a preferred device 有权
    将通信自动转发到首选设备的方法和系统

    公开(公告)号：US20060177030A1

    公开(公告)日：2006-08-10

    申请号：US10720633

    申请日：2003-11-24

    Applicant: Mahesh Rajagopalan ,  Nagendra Kunuturi ,  Craig Reding ,  Jagmit Singh ,  Christopher Helbling

    Inventor： Mahesh Rajagopalan ,  Nagendra Kunuturi ,  Craig Reding ,  Jagmit Singh ,  Christopher Helbling

    IPC: H04M15/06 ,  H04M1/56

    CPC classification number: H04M3/42263 ,  H04M3/4211 ,  H04M3/42153 ,  H04M3/436 ,  H04M15/745 ,  H04M2201/60 ,  H04M2215/0108

    Abstract: Methods and systems for routing a communication to a preferred device are disclosed. A service center consistent with the present invention is operable to receive information pertaining to a communication to a user from a calling party, and retrieve data corresponding to the user using the received information. The service center also determines a preferred device of the user based on the retrieved data, wherein the preferred device is one of a plurality of devices associated with the user. Thereafter, the service center ascertains whether the preferred device of the user requires a new mode of delivery, and routes the communication to the preferred device of the user based on the ascertaining.

    Abstract translation: 公开了将通信路由到优选设备的方法和系统。 与本发明一致的服务中心可操作以从呼叫方接收与用户的通信有关的信息，并且使用所接收的信息来检索对应于用户的数据。 服务中心还基于检索的数据确定用户的优选设备，其中优选设备是与用户相关联的多个设备之一。 此后，服务中心确定用户的首选设备是否需要新的发送方式，并且基于确定将该通信路由到用户的首选设备。

    Methods and apparatus for providing telephone support for internet sales
    26.
    发明申请
    Methods and apparatus for providing telephone support for internet sales 有权
    为互联网销售提供电话支持的方法和设备

    公开(公告)号：US20050220289A1

    公开(公告)日：2005-10-06

    申请号：US11141166

    申请日：2005-05-31

    Applicant: Craig Reding ,  Suzi Levas

    Inventor： Craig Reding ,  Suzi Levas

    IPC: H04M3/00 ,  H04M3/42 ,  H04M5/00 ,  H04M7/00

    CPC classification number: H04M7/003 ,  H04M7/006

    Abstract: Methods and apparatus for providing manned, e.g., live customer support to customers, e.g., people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e.g., a customer, is presented with a button which provides the opportunity to talk to a customer service representative. Upon activating the button, e.g., by clicking on it, the customer's computer or other Internet browser device sends a signal, e.g., a call request message, over the Internet indicating that the customer wants to talk with a service representative. The call request message includes the customer's telephone number and/or IP address. In response to the call request message, calling equipment is used to establish a customer service call between the customer and a customer service representative. The equipment can be owned by the telephone company thereby avoiding the need for E-business companies to make investments in telephone equipment. In addition, a customer service representative can be located either at the E-business site or remotely, e.g., at the customer service representative's private home or other site, with the representative being called by the conference equipment as required to service a customer. Voice over IP conference equipment may be used instead or in conjunction with telephone conference equipment where one or both of the customer and service representative have voice over IP capability.

    Abstract translation: 描述了用于向客户（例如，使用因特网购买商品和/或服务的人们）提供载人的例如客户支持的方法和装置。 观看网站（例如，客户）的人被呈现有提供与客户服务代表交谈的机会的按钮。 在激活按钮时，例如通过点击它，客户的计算机或其他因特网浏览器设备通过互联网发送信号，例如呼叫请求消息，指示客户想要与服务代表通话。 呼叫请求消息包括客户的电话号码和/或IP地址。 响应于呼叫请求消息，呼叫设备用于在客户和客户服务代表之间建立客户服务呼叫。 设备可以由电话公司拥有，从而避免电子商务公司对电话设备进行投资。 此外，客户服务代表可以位于电子商务站点或远程地，例如在客户服务代表的私人住宅或其他站点，代表根据需要被会议设备调用以服务客户。 可以使用IP语音会议设备或与电话会议设备一起使用，其中客户和服务代表中的一个或两个具有IP语音能力。

    Methods and apparatus for performing speech recognition over a network and using speech recognition results
    27.
    发明申请
    Methods and apparatus for performing speech recognition over a network and using speech recognition results 有权
    通过网络执行语音识别并使用语音识别结果的方法和装置

    公开(公告)号：US20050216273A1

    公开(公告)日：2005-09-29

    申请号：US11137058

    申请日：2005-05-25

    Applicant: Craig Reding ,  Suzi Levas

    Inventor： Craig Reding ,  Suzi Levas

    IPC: G10L15/06 ,  G10L15/28 ,  G10L11/00

    CPC classification number: G10L15/02 ,  G10L13/08 ,  G10L15/063 ,  G10L15/08 ,  G10L15/22 ,  G10L15/26 ,  G10L15/30 ,  G10L17/04 ,  G10L2015/221 ,  G10L2015/223 ,  H04M3/42204 ,  H04M2201/40 ,  H04M2207/18

    Abstract: Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc., which are coupled to the speech processing facility via a communications channel, e.g., the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e.g., speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

    Abstract translation: 描述了用于生成，分发和使用语音识别模型的技术。 共享语音处理设备用于支持具有有限能力的多种设备的语音识别，包括商业计算机系统，个人数据助理等，其通过诸如因特网的通信信道耦合到语音处理设备。 具有音频捕获功能的设备通过因特网记录和传送到语音处理设备，数字化语音和接收语音处理服务，例如语音识别模型生成和/或语音识别服务。 互联网用于返回语音识别模型和/或识别识别的单词或短语的信息。 因此，语音处理设备可用于向没有这种能力的设备提供语音识别能力和/或增加设备的语音处理能力。 响应于语音识别结果，语音处理设备提供语音拨号，电话控制和/或其他服务。

    Method and apparatus for adaptive message and call notification
    29.
    发明申请
    Method and apparatus for adaptive message and call notification 有权
    用于自适应消息和呼叫通知的方法和装置

    公开(公告)号：US20050053221A1

    公开(公告)日：2005-03-10

    申请号：US10720952

    申请日：2003-11-24

    Applicant: Craig Reding ,  John Reformato ,  Mahesh Rajagopalan

    Inventor： Craig Reding ,  John Reformato ,  Mahesh Rajagopalan

    IPC: G06F3/00 ,  G06F9/00 ,  G06F15/16 ,  G06F17/00 ,  H04M3/42

    CPC classification number: H04M3/436 ,  H04L51/14 ,  H04L51/24 ,  H04M3/53 ,  H04M3/54 ,  H04M2203/2072 ,  H04M2203/4509

    Abstract: Methods and systems for providing a user's preferred device with a notification of an incoming communication for one of a plurality of a user's devices. Notification of an incoming communication is provided to the user's preferred device via a communications service. The communications service receives, from a data or voice network, information representing an incoming communication intended for one of a plurality of a user's devices. The service then provides a notification of the incoming communication to the user's preferred device.

    Abstract translation: 用于向用户的首选设备提供用于多个用户设备中的一个的进入通信的通知的方法和系统。 通过通信服务向用户的首选设备提供进入通信的通知。 通信服务从数据或语音网络接收表示用于多个用户设备中的一个的进入通信的信息。 然后，服务向用户的首选设备提供传入通信的通知。

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