公开(公告)号：US20180048757A1

公开(公告)日：2018-02-15

申请号：US15793027

申请日：2017-10-25

Applicant: Verizon Patent and Licensing Inc.

Inventor： SM Masudur Rahman ,  Ying Sun ,  Zulfiqer Sekender ,  Sankar Shanmugam

IPC: H04M1/725 ,  H04L12/18 ,  H04L12/58 ,  H04W4/12

CPC classification number: H04M1/72547 ,  H04L12/1859 ,  H04L51/10 ,  H04W4/12

Abstract: Systems and methods for generating and transmitting multimedia messaging service (MMS) messages are disclosed. In some implementations, a mobile device presents, at a touchscreen, a visual user interface. The visual user interface includes multiple thumbnails and multiple contact blocks. Each thumbnail identifies a file. Each contact block identifies a contact having a messaging address. The mobile device receives, via the touchscreen, a selection of a first thumbnail from the multiple thumbnails. The mobile device receives, via the touchscreen, an indication of dragging the first thumbnail across the visual user interface to a first contact block. The mobile device transmits, responsive to the dragging of the first thumbnail to the first contact block, the file identified in the thumbnail to the messaging address of the contact identified in the first contact block.

公开(公告)号：US09699649B2

公开(公告)日：2017-07-04

申请号：US14742824

申请日：2015-06-18

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sudhin Vellooparambil Latheef ,  Michelle Felt ,  Petri Virkkula ,  Alan Lobo ,  Kedar Kotkunde ,  Thiru Voonna ,  Parthiv C Patel

IPC: H04M3/00 ,  H04W8/24 ,  H04W4/00 ,  H04W4/02 ,  H04M15/00 ,  G06Q30/00 ,  H04W84/12

CPC classification number: H04W8/24 ,  G06Q30/016 ,  H04M15/58 ,  H04W4/02 ,  H04W4/24 ,  H04W4/80 ,  H04W84/12

Abstract: A mobile device, such as a smart phone, receives program instructions, such as program instructions to evaluate components and/or software in the mobile device. The mobile device detects a local network and determines whether an attribute of the local network matches a desired attribute, such as a service set identifier (SSID) identified in the program instructions. When the attribute of the local network matches the desired attribute, the mobile device executes the program instructions. If the attribute of the local network does not match the desired attribute, the mobile device continues to look for a matching local network before executing the program instructions.

公开(公告)号：US20170163806A1

公开(公告)日：2017-06-08

申请号：US14962418

申请日：2015-12-08

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Amit Kumar Shukla ,  Gayathri Chandrasekaran ,  Zulfiqer Sekender ,  Sudhin Vellooparambil Latheef ,  Ying Sun

IPC: H04M3/51 ,  G06F3/0484 ,  H04M3/493 ,  H04L29/06 ,  H04L29/08 ,  H04M1/725

CPC classification number: H04M3/5183 ,  H04L41/5074 ,  H04L63/08 ,  H04L67/02 ,  H04L67/28 ,  H04L67/2804 ,  H04M1/72555 ,  H04M3/5125 ,  H04M2203/053 ,  H04M2203/1033 ,  H04M2207/18 ,  H04W4/00 ,  H04W4/12 ,  H04W12/06

Abstract: A middleware device opens, based on an assistance call from a mobile device, a first leg of a websocket with a system associated with a call center customer representative, and sends a SMS text message to the mobile device that includes a first authentication token. The middleware device receives, while attempting to establish a second leg of the websocket between the first middleware device and the mobile device, a second authentication token from the mobile device, authenticates the mobile device based on the second authentication token, and opens the second leg of the websocket between the middleware device and the mobile device based on whether the authentication is successful. The middleware device receives a captured display screen from the mobile device via the second leg of the websocket, and sends the captured display screen to the system associated with the customer representative via the first leg of the websocket.

公开(公告)号：US09622024B1

公开(公告)日：2017-04-11

申请号：US14869078

申请日：2015-09-29

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Madhu Talupur ,  Elaine M. Escher

IPC: H04B7/00 ,  H04W4/00

CPC classification number: H04L41/0806 ,  H04W4/80 ,  H04W24/08 ,  H04W48/10

Abstract: A method, a device, and a non-transitory storage medium provides a beacon management service that includes logic that allows a user to configure a beacon system remotely and off-site relative to a location of the beacon system, and a beacon service that provides contextual data to end users based on beacons.

公开(公告)号：US12278931B2

公开(公告)日：2025-04-15

申请号：US18151090

申请日：2023-01-06

Applicant: Verizon Patent and Licensing Inc.

Inventor： RajeshKhanna Singa Ramalingam ,  Amol Chakradeo ,  Srinivasa Kaniganti ,  Sankar Shanmugam

IPC: H04M3/00 ,  H04L12/66 ,  H04L51/04 ,  H04M3/436 ,  H04M3/523 ,  H04M5/00

Abstract: In some implementations, an agent-assistance platform may receive a first call stream. The agent-assistance platform may identify a first topic of the first call stream. The agent-assistance platform may output, using a recommendation model, one or more recommendations associated with the first topic of the first call stream. The agent-assistance platform may determine whether a recommendation, of the one or more recommendations, is selected for inclusion in the first call stream. The agent-assistance platform may update the recommendation model with information indicating whether the recommendation is selected for inclusion in the first call stream. The agent-assistance platform may receive a second call stream. The agent-assistance platform may identify a second topic of the second call stream, the first topic being the same as the second topic. The agent-assistance platform may selectively output, using the updated recommendation model, the recommendation for the second call stream.

公开(公告)号：US20240320017A1

公开(公告)日：2024-09-26

申请号：US18186702

申请日：2023-03-20

Applicant: Verizon Patent and Licensing Inc.

Inventor： RajeshKhanna SINGA RAMALINGAM ,  Kumaradevan Chandrabose ,  Deenaraj Joshi Jangam ,  Srinivasa Kaniganti ,  Sankar Shanmugam

IPC: G06F9/451 ,  G06F3/0484 ,  G06N3/006

CPC classification number: G06F9/453 ,  G06F3/0484 ,  G06N3/006

Abstract: In some implementations, a support system may receive, from a user device, a support request to setup a support session. The support system may establish the support session based on the support request by enabling support communications associated with the support session to be exchanged between a terminal device associated with the support system and the user device. The support system may determine an intent associated with the support session by using artificial intelligence processing to process one or more utterances received from the user device. The support system may provide, to the terminal device, a delegation message that includes an option to enable the support communications associated with the support session to be exchanged between the user device and an assisting device associated with the support system. The assisting device may execute an automated support agent. The support system may provide one or more support messages generated by the automated support agent to the user device based on a selection of the option included in the delegation message.

公开(公告)号：US20240311841A1

公开(公告)日：2024-09-19

申请号：US18185125

申请日：2023-03-16

Applicant: Verizon Patent and Licensing Inc.

Inventor： Pradeep Bharthur SHANTHRAJ ,  Prasanna Rajagopal ,  Charles J. Forsythe ,  Sankar Shanmugam ,  Neil Thomas Razzano ,  Rahul Vijaya Rao ,  Ravneet Singh ,  Michael Brimshan ,  Vipul Jha ,  Lakshmi Ramanathan

IPC: G06Q30/016 ,  G06F9/451

CPC classification number: G06Q30/016 ,  G06F9/453

Abstract: In some implementations, a system may receive, from a user device, a support request to setup a support session via a first communication modality. The system may determine an intent associated with the support session. The system may provide, to the user device, information to enable a second communication modality for the support session based on the intent associated with the support session. The system may receive, from the user device, an indication of one or more user interactions during the support session via at least one of the first communication modality or the second communication modality. The system may determine an intent associated with the one or more user interactions. The system may provide, to the user device, one or more responses, based on the intent associated with the one or more user interactions, via the first communication modality and the second communication modality.

公开(公告)号：US10860535B1

公开(公告)日：2020-12-08

申请号：US16427849

申请日：2019-05-31

Applicant: Verizon Patent and Licensing Inc.

Inventor： Saivivek Thiyagarajan ,  Praveen K Muthu ,  Pradeep Bharthur Shanthraj ,  Sankar Shanmugam

IPC: G06F16/16 ,  G06F16/9032 ,  G06F16/903 ,  G06N20/00 ,  G06F3/0482

Abstract: A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.

公开(公告)号：US20200175118A1

公开(公告)日：2020-06-04

申请号：US16209783

申请日：2018-12-04

Applicant: Verizon Patent and Licensing Inc.

Inventor： Trisha Mahajan ,  Stephen Soltys ,  Neil Thomas Razzano ,  Sankar Shanmugam

IPC: G06F17/28 ,  G10L15/183 ,  G10L17/22 ,  G10L17/00

Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.

公开(公告)号：US20190311036A1

公开(公告)日：2019-10-10

申请号：US15949893

申请日：2018-04-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sreeharsha Lanka ,  Pradeep Bharthur Shanthraj ,  Neil Thomas Razzano ,  Shankar Venkatesan ,  Trisha Mahajan ,  Stephen John Soltys ,  Moorthy Sengottaiyan ,  Saivivek Thiyagarajan ,  Ahmed Pasha Mohammed ,  Sandeep Kumar

IPC: G06F17/27 ,  G06N99/00 ,  G06F17/30 ,  H04L12/58

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.