Customer care automation system
    82.
    发明授权

    公开(公告)号:US10007918B1

    公开(公告)日:2018-06-26

    申请号:US14583582

    申请日:2014-12-26

    CPC classification number: G06Q30/016 G06Q10/063112 G06Q10/06314

    Abstract: A method of performing a customer service operation with user interface (UI) element widgets is disclosed. The method comprises an application of an evaluation server receiving inputs that are responses to a survey of a user of a workstation. The method comprises the application determining a personality type and a technical ability level of the user. The method comprises the application receiving a request for a widget, wherein the widget provides the functionality to complete the user request that is related to an issue that the user wants to resolve. The application automatically selects a widget from a plurality of widgets based on the type of user request and the technical ability level of the user. The application then transmits the widget to the user.

    Stream-processing of telecommunication event records

    公开(公告)号:US09992659B1

    公开(公告)日:2018-06-05

    申请号:US15663743

    申请日:2017-07-29

    Abstract: A method of real-time streaming telecommunication event records. The method comprises receiving event records by a collector component executing on a computer system, storing the event records in a messaging queue by the collector component, where the messaging queue is executed on the computer system, retrieving some of the event records from the messaging queue by a producer component executing on the computer system, where each of the retrieved event records are associated with a same on-going telecommunication activity, aggregating the event records associated with the same on-going telecommunication activity by the producer into a bundle, retrieving the bundle by a consumer component executing on the computer system, formatting the bundle by the consumer component into an aggregated data record, analyzing the aggregated data record based on a predefined fraud pattern by the consumer component, and generating a billing record by the consumer component based on the aggregated data record.

    MOBILE DATA SERVICE CONTROL FOR A WIRELESS COMMUNICATION DEVICE

    公开(公告)号:US20180132093A1

    公开(公告)日:2018-05-10

    申请号:US15866289

    申请日:2018-01-09

    CPC classification number: H04W8/04 H04W48/20 H04W76/10 H04W76/28

    Abstract: A wireless network receives a registration from a wireless device. The network identifies an Extensible Mark-up Language Configuration Access Protocol (XCAP) service and establishes an XCAP bearer for the wireless device. The network receives an enabling instruction over the XCAP bearer to enable the mobile data service and establishes a mobile data bearer for the wireless device. The network exchanges user data with the wireless device over the mobile data bearer. The network automatically establishes the mobile data bearer for the wireless device responsive to subsequent registrations when the mobile data service is enabled. The network receives a disabling instruction over the XCAP bearer to disable the mobile data service for the wireless device. The network terminates the mobile data bearer for the wireless device and does not automatically establish the mobile data bearer for the wireless device responsive to subsequent registrations when the mobile data service is disabled.

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