Abstract:
A system, method, and computer program product for managing database servers and services is disclosed, which expands the capabilities of existing systems by providing better scalability and security. A database management system includes databases consisting of database clients and servers that handle the storing of information, a multi-database client that manages database servers, service modules which allow other systems to access the database servers, and a database access manager that manages requests from the service modules. A database access manager facilitates and coordinates interaction between the service modules and the multi-database client. Service modules provide interfaces from which other external or internal systems can access the managed databases. Requests can be sent between systems and the database access manager via the service modules. Two present and representative implementations of service modules are: user management and call detail record (CDR) collection. The user management service module allows systems to access user account information stored in the databases. The CDR collection service module inserts details for each call made on the network.
Abstract:
A telecommunications system, for use with a packet-switched network and with a portable-communication-device docking station for receiving a portable communication device, includes a network interface configured to couple to the packet-switched network, a docking-station interface configured to couple to the portable-communication-device docking station, a real-time user interface including a microphone configured to receive sound signals and a speaker configured to provide sound signals corresponding to signals received via the packet-switched network, and a communication controller coupled to the real-time user interface, the docking-station interface, and the network interface, and configured to transfer streaming data between the network interface and the real-time user interface, to transfer non-streaming electronic messages from the network interface to the docking-station interface, and to send a download request to a remotely-located control unit via the packet-switched network in response to a download indication being received from the docking station interface, the download request being indicative of a request for an email download.
Abstract:
A method for enabling selective muting of one or a plurality of participants to a conference call. In a first embodiment, a mute control device (MCD) is interconnected with a digital, or Internet Protocol (IP) phone and a packet-based network. Protocols associated with the MCD interface with the phone and network in a manner that allows call participant identification, creates a caller-operated user interface and allows caller controlled selective muting of one or more participants connected to a call. The MCD may act as a gateway through which all packet transmission to and from each participant's phone passes or it may control an existing network gateway. The user interface may take the form of a touch screen monitor, button bank or keyboard, or the MCD may interface with the keypad of the caller's phone. In a second embodiment, the MCD may be integrated with an IP phone creating a single user device.
Abstract:
A system and method for providing packet-switched telephony service. The system provides call control, signaling, and/or delivery of voice, video, and other media in substantially real time. One embodiment of the system includes a call client application on a user device, and a call server located at a packet-switched telephony service provider. The call server is preferably operable to communicate with the call client in a non-native protocol and with the gateway in a native protocol.
Abstract:
Methods and systems are provided for managing call sessions on public and private networks. The methods and systems operate to receive and send voice over internet protocol (VoIP) communications using a network, such as an IP network. The methods and systems also operate to receive and send emergency information over IP and other data networks. Based on certain criteria, the methods and systems determine whether to transfer a VoIP communication and/or emergency information to another entity associated with the IP network.
Abstract:
An emergency call handling system and method that accepts emergency services requests (e.g., 9-1-1 calls), routes and delivers them to appropriate emergency services call takers (e.g., Public Safety Answer Points or “PSAP” and other appropriate recipients). The centralized design of the system provides additional functionality such as emergency management capabilities.
Abstract:
Techniques for using instant messaging preferences and settings are used for predictive communications, including routing of data traffic, are provided. A voice call can be routed over a packet-based network if a voice network is not available, or for other reasons. In addition to voice calls, embodiments of the invention can route video calls, multimedia communications and other communications. In some implementations, an instant message presence can be queried for in determining how to route a voice-over-IP or PSTN telephone call. Thus, a call might be routed to a computer or computing device unrelated to the location of the PSTN telephone line being called, if an associated instant messenger presence is detected on that computer or computing device.
Abstract:
A system and method for establishing voice communication between a packet-switched network and a circuit-switched network includes a network interface unit for coupling to the packet-switched network, a phone interface unit for coupling to the circuit-switched network and a gateway processor coupled to the network interface unit and to the phone interface unit. In response to a call request, a packet-switched network connection is established between the gateway processor and a first station in the packet-switched network, and a circuit-switched network-connection is established between the gateway processor and a second station in the circuit-switched network. Incoming voice data packets received from the first station are converted to outgoing voice signals, which are transmitted over the circuit-switched network connection to the second station. Incoming voice signals received from the second station are converted to outgoing voice data packets, which are transmitted over the packet-switched network connection to the first station. A conference call may be established among three or more conference call participants.
Abstract:
A system for emulating interaction with an interactive voice response unit is provided. The system comprises, a client node connected to the network, the client node soliciting interaction with the interactive voice response unit and a proxy server node connected to the network, the server node accessible to client node, the interactive voice response unit accessible to the server node. A connection is established between the client node and the proxy server node, the proxy server node accepts data from the client node and translates the data into a format for interacting with the interactive voice response unit whereupon the data is then propagated to the interactive voice response unit. Response data resulting from the input data at the interactive voice response unit is propagated to the proxy server node whereupon the response data is translated into a format for dissemination at the client node and propagated thereto.
Abstract:
A method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension includes incorporating offers to participate in a voice communication session into a call invitation list providing convenient and persistent access to such offers for present and/or future acceptance by a user of the client computer.