SYSTEM AND METHOD FOR SERVICE TRACKING
    94.
    发明申请

    公开(公告)号:US20180160269A1

    公开(公告)日:2018-06-07

    申请号:US15809210

    申请日:2017-11-10

    Abstract: A system to assist in monitoring and improving services in hotels, motels and other lodging facilities. The system includes a plurality of fixed-location wireless devices that are situated throughout the facility and each service provider or asset to be monitored or tracked is provided with a cooperating mobile wireless device. The mobile devices may periodically transmit beacons that are received by the fixed location devices. The system may determine location based on evaluation of signal strength across a plurality of fixed devices. The system may include premapped calibration data on signal strength to assist in determining location. The location information may help to assess employee performance, to assist in improving performance and to provide improved services. The system may also interact with an application running on a hotel guest's electronic device to allow the system to track guest location. Guest location information can be used to provide improved guest services.

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