公开(公告)号：US20240305717A1

公开(公告)日：2024-09-12

申请号：US18666310

申请日：2024-05-16

申请人： Afiniti, Ltd.

发明人： Zia CHISHTI

IPC分类号： H04M3/523 ,  G06F16/23 ,  G06F16/27 ,  G06Q10/0631 ,  G06Q30/01

CPC分类号： H04M3/5232 ,  G06F16/2365 ,  G06F16/27 ,  G06Q10/06311 ,  G06Q10/06315 ,  G06Q30/01 ,  H04M2203/551 ,  H04M2203/556 ,  H04M2203/558

摘要： Techniques for data matching in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for data matching in a contact center system comprising determining, by at least one computer processor communicatively coupled to and configured to operate in the contact center system, an interaction event time associated with a historical contact interaction; determining, by the at least one computer processor, an outcome event time associated with a historical contact interaction outcome; analyzing, by the at least one computer processor, the interaction event time and the outcome event time to determine a correlation; and matching, by the at least one computer processor, the historical contact interaction with the historical contact interaction outcome based on the correlation.

公开(公告)号：US12079819B2

公开(公告)日：2024-09-03

申请号：US18337939

申请日：2023-06-20

申请人： LEADASSIGN CORPORATION

发明人： Desmond Von Teichman ,  Thomas Andersen ,  James Palmer

IPC分类号： G06F16/00 ,  G06F16/245 ,  G06F16/27 ,  G06F16/28 ,  G06F16/93 ,  G06Q30/01 ,  G11C29/12 ,  G11C29/36 ,  G11C29/46

CPC分类号： G06Q30/01 ,  G06F16/245 ,  G06F16/27 ,  G06F16/285 ,  G06F16/93 ,  G11C29/1201 ,  G11C29/36 ,  G11C29/46 ,  G11C2029/1202 ,  G11C2029/3602

摘要： For micro, small and medium enterprises issues relating to cost, manpower, IT infrastructure, etc. absorb a major portion of the enterprise's focus. However, today they are also marketing and engaging their customers and potential customers on more parallel channels than ever today across traditional media, electronic media and evolving trends such as social media, blogs, etc. Accordingly, micro, small and medium enterprises would benefit from a solution implementing lead management across these wide range of technologies and formats at a time where network capabilities and portable electronic device capabilities have led to expectations, especially within younger demographics such as “millennials” particularly, of immediate responsiveness.

公开(公告)号：US20240289811A1

公开(公告)日：2024-08-29

申请号：US18113745

申请日：2023-02-24

申请人： Vortac, LLC

发明人： Ryan Fedell

IPC分类号： G06Q30/01 ,  G06Q10/10

CPC分类号： G06Q30/01 ,  G06Q10/10

摘要： Disclosed herein are a system and method for creating third party Customer Relationship Manager (CRM) software applications including a customized graphical user interface (GUI) to manage interactions between a business and its customers and/or prospects. The system comprises a response database system storing historical responses of businesses to questions regarding its business, fields to use in its GUI and placement of fields in the GUI. A usage database system stores actual usage data from ongoing third party CRM software applications. A software user interface operates on one or more user processing systems which is operative to present questions to a business user regarding its business, fields to use in the GUI and placement of fields in the GUI. A server system is in operative communication with the response database system, the actual usage database system, and the software user interface and operating CRM implementation software comprising a software prediction engine, the software prediction engine being operative to control the software user interface to present questions to the business user and to store current responses in the response database system, the software prediction engine automatically compares current responses to historical responses and actual usage data to recommend what fields to use in the GUI, when in the process such fields should appear and where in the GUI to display the fields. The server system is programmed to communicate with the software user interface to present the recommendations to the business user and to respond to approval of the business user to the recommendations, configuring the CRM software application comprising the customized GUI and creating Application Programming Interface (API) connections that interact and sync the customized GUI with API layers in the business users CRM software.

公开(公告)号：US12073413B2

公开(公告)日：2024-08-27

申请号：US15957534

申请日：2018-04-19

申请人： Apple Inc.

发明人： Jamie Wang Cheng ,  Christopher Matthew Webb ,  Trevor Jordan Sheridan ,  Ken Tunkhian Loh

IPC分类号： G06Q30/016 ,  G06Q20/04 ,  G06Q30/01 ,  G06Q30/02

CPC分类号： G06Q30/016 ,  G06Q20/047 ,  G06Q30/01 ,  G06Q30/02

摘要： The present technology pertains to keeping track of a purchase status of a product and delivering pre-purchase product experiences prior to the purchase of the product and a post-purchase product experience after the purchase of the product. The present technology provides for a device to identify a product and to request a purchase experience that is both informative and useful based on the purchase status of the product.

公开(公告)号：US12051090B2

公开(公告)日：2024-07-30

申请号：US17867968

申请日：2022-07-19

申请人： OnePIN, Inc.

发明人： Feyzi Celik ,  Marcin Nowak

IPC分类号： G06Q30/02 ,  G06F9/54 ,  G06F16/958 ,  G06Q30/01 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0207 ,  G06Q30/0242 ,  G06Q30/0251 ,  G06Q50/00 ,  H04M1/2757 ,  H04M1/72406 ,  H04M1/72448 ,  H04M3/42 ,  H04M3/493 ,  H04M7/00 ,  H04M15/00 ,  H04W4/14 ,  H04W4/16 ,  H04W4/60 ,  H04W8/18 ,  H04W8/26 ,  G06F16/955 ,  G06Q30/016 ,  H04M1/72445 ,  H04W4/00 ,  H04W4/21

CPC分类号： G06Q30/0251 ,  G06F9/542 ,  G06F16/972 ,  G06Q30/01 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0207 ,  G06Q30/0245 ,  G06Q30/0267 ,  G06Q50/01 ,  H04M1/2757 ,  H04M1/72406 ,  H04M1/72448 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42153 ,  H04M3/42195 ,  H04M3/42357 ,  H04M3/42365 ,  H04M3/4931 ,  H04M7/0042 ,  H04M15/58 ,  H04M15/62 ,  H04M15/705 ,  H04M15/735 ,  H04M15/7556 ,  H04M15/80 ,  H04M15/84 ,  H04M15/844 ,  H04M15/848 ,  H04M15/852 ,  H04M15/856 ,  H04W4/14 ,  H04W4/16 ,  H04W4/60 ,  H04W8/18 ,  H04W8/26 ,  G06F16/955 ,  G06Q30/016 ,  H04M1/72445 ,  H04M2203/651 ,  H04M2203/655 ,  H04M2215/8158 ,  H04W4/00 ,  H04W4/21

摘要： This disclosure provides methods, systems, and platforms for automatically prompting a mobile device user to download an application to their mobile device after a triggering event. Triggering events include calling a business, receiving a call from a business, and navigating to a website. In some embodiments, a business can run a targeted campaign to automatically prompt a mobile device user to download an application. In some embodiments, the platform interacts with an application installed on the mobile device. The prompt displayed on the mobile device includes an actionable option to download an application.

公开(公告)号：US12050829B2

公开(公告)日：2024-07-30

申请号：US16717226

申请日：2019-12-17

申请人： Quad/Graphics, Inc.

发明人： Eric Blohm ,  Jeffrey S. Henke

IPC分类号： G06Q30/00 ,  G06F3/12 ,  G06Q30/01 ,  G06Q30/02 ,  G06Q30/0251

CPC分类号： G06F3/1293 ,  G06F3/1243 ,  G06F3/1296 ,  G06Q30/01 ,  G06Q30/02 ,  G06Q30/0255

摘要： Systems and methods relating to preparing data for use in a printing operation are provided. One method includes receiving selected records from a first data source. The selected records have been subjected to a first record characteristic updating step and the selected records comprise mail information useful for delivery of printed materials. The method further includes updating the selected records with a second record characteristic updating step. A time at which the second record characteristic updating step is performed is determined in relation to a print production schedule for the printed materials. The method further includes creating a postal pre-sort file based upon the updated selected records for use in the printing operation. The printing operation is performed on a printing device based on the pre-sorted records.

公开(公告)号：US20240242275A1

公开(公告)日：2024-07-18

申请号：US18390521

申请日：2023-12-20

申请人： Capital One Services, LLC

发明人： Jennifer Kwok ,  Daniel Miller ,  Lisa Guo ,  Xiaoguang Zhu ,  Alexander Lin ,  Vyjayanthi Vadrevu ,  Cameron Noah

IPC分类号： G06Q40/03 ,  G06Q20/40 ,  G06Q30/01 ,  G06Q50/40

CPC分类号： G06Q40/03 ,  G06Q20/4015 ,  G06Q30/01 ,  G06Q50/40

摘要： Systems, apparatuses, and methods are described for adjustment of card configurations for flight interruptions. Past flight interruptions that users experienced may be determined. Transactions conducted via the users' payment cards during the past flight interruptions may be determined. The data may be used for determining customized metrics for adjusting card configurations of the payment cards during current flight interruptions. Default metrics for adjusting card configurations of the payment cards during current flight interruptions may be determined. Current flight statuses may be monitored for the users. Current flight interruptions may be detected for the users. Card configurations of the payment cards may be adjusted during the detected current flight interruptions.

公开(公告)号：US12034726B1

公开(公告)日：2024-07-09

申请号：US18326811

申请日：2023-05-31

申请人： CLOUDFLARE, INC.

发明人： Adrian Mateo Maceiras ,  Andrew Kenneth Godfrey Martin

IPC分类号： H04L9/40 ,  G06Q30/01 ,  H04L67/56

CPC分类号： H04L63/10 ,  G06Q30/01 ,  H04L67/56

摘要： A proxy server receives a first request from a first user to access a resource hosted by a cloud-based server. The proxy server inserts a first tenant control header into the first request specifying a tenant identifier. The tenant identifier indicates a tenant permitted to access the resource. The proxy server then transmits the first request with the inserted first tenant control header to the cloud-based server. In response to receiving a first response indicating a rejection of the first request with the inserted first tenant control header, the proxy server transmits the first request again to the cloud-based server but without the first tenant control header. The proxy server then logs the first request as an access request using a non-permitted tenant identifier.

公开(公告)号：US12020200B2

公开(公告)日：2024-06-25

申请号：US17385654

申请日：2021-07-26

申请人： Sender, Inc.

发明人： Kris Rudeegraap ,  Michelle Palleschi ,  Qaseem Shaikh ,  Hetal Giaimo

IPC分类号： G06Q10/0833 ,  G06Q10/083 ,  G06Q30/01 ,  G06Q30/0201 ,  G06Q30/0601 ,  G06Q40/06 ,  G06Q40/12

CPC分类号： G06Q10/0833 ,  G06Q10/083 ,  G06Q30/01 ,  G06Q30/0201 ,  G06Q30/0637 ,  G06Q40/06 ,  G06Q40/12

摘要： A method including receiving, in a server, a selection of a first recipient from a group of contacts in a database for a package from a user, is provided. The method includes scheduling a delivery of the package to a first mailing address, providing a code configured to be scanned by a second recipient to indicate that the first recipient is not available at the first mailing address, and triggering a first notification to be sent to the first recipient when the code is scanned. The method includes receiving, from a first client device associated with the first recipient, a second mailing address of the first recipient in response to the first notification, and scheduling a pickup of the package to be shipped to the second mailing address. A system and a non-transitory, computer-readable medium storing instructions to perform the above method are also included.

公开(公告)号：US11989738B2

公开(公告)日：2024-05-21

申请号：US18170830

申请日：2023-02-17

申请人： Accreditrust Technologies, LLC

发明人： Eric R. Korb

IPC分类号： G06Q30/01 ,  G06F21/10 ,  G06Q30/018 ,  G16H20/10

CPC分类号： G06Q30/018 ,  G06F21/10 ,  G16H20/10

摘要： A system for digitally verifying credential sets and its method of use are provided. A credentials set is made up of a number of credentials, each linked to a particular Entity. If all of the credentials are validated and verified, then the credentials' status identifier will be set to a value. If the various status identifiers meet a predetermined value, the set will be verified and digitally signed.