公开(公告)号：US20170155763A1

公开(公告)日：2017-06-01

申请号：US13717707

申请日：2012-12-18

Applicant: JOSEPH BEKANICH

Inventor： JOSEPH BEKANICH

IPC: H04M3/51 ,  H04W4/02 ,  H04L29/08 ,  H04W4/22

CPC classification number: H04M3/5116 ,  H04L67/12 ,  H04M3/42382 ,  H04M2201/60 ,  H04W4/90 ,  H04W84/005

Abstract: A service sending and or receives messages in a first format intended for a recipient or authority. The service identifies for the intended recipient a second format for receiving messages. The service formats a communication for delivery to the intended recipient where the message is prepared to be presented to the recipient in the first and or second format.

公开(公告)号：US09667789B2

公开(公告)日：2017-05-30

申请号：US15018836

申请日：2016-02-08

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak ,  Alastair Sutherland

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/53 ,  H04M3/493 ,  H04W4/12 ,  G10L13/08 ,  G10L15/26 ,  H04M3/523 ,  H04M3/42 ,  H04M3/533

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A system and method for facilitating agent-caller communication during a call is provided. An incoming call is assigned to an agent and a script selection is received from the agent based on a particular problem identified during the call. The script is provided to a caller participating in the call. Text messages and voice input are received from the caller. The received text messages are directly forwarded to the agent. The voice input is transcribed into written text and provided to the agent. Text messages are received from the agent in response to one or more of the voice input and text messages from the caller. The text messages from the agent are transformed into synthesized speech utterances. A record of the call is generated by compiling the text messages and transcribed written text from the caller and the text messages from the agent.

公开(公告)号：US09634865B2

公开(公告)日：2017-04-25

申请号：US12095084

申请日：2006-11-24

Applicant: Basavaraj Jayawant Pattan

Inventor： Basavaraj Jayawant Pattan

IPC: G06F15/16 ,  H04L12/58 ,  H04L29/06 ,  H04M3/42 ,  H04M3/533 ,  H04M7/00 ,  H04W88/18

CPC classification number: H04L12/581 ,  H04L29/06027 ,  H04L51/04 ,  H04L51/063 ,  H04L65/1006 ,  H04L65/4007 ,  H04M3/42382 ,  H04M3/53383 ,  H04M7/006 ,  H04M2201/38 ,  H04M2207/18 ,  H04W88/184

Abstract: Disclosed is an SIP based message service. If a message service server receives a quick answer addition request from a user terminal, the server detects a quick answer text and a quick answer ID, assigned corresponding to the quick answer text, in the quick answer addition request, and stores the detected quick answer text and quick answer ID in a quick answer list corresponding to the user terminal's user, thereby implementing quick answer addition. Further, if the message service server receives a quick answer sending request from the user terminal, the server detects a quick answer text, corresponding to a user ID contained in the quick answer sending request, in the quick answer list, configures a message containing the detected quick answer text, and sends the configured message to a recipient user terminal, thereby implementing quick answer sending.

公开(公告)号：US09628616B2

公开(公告)日：2017-04-18

申请号：US13662074

申请日：2012-10-26

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Niral Sheth ,  Chaoxin Qui

IPC: G06F15/16 ,  H04M3/42 ,  H04M7/00 ,  H04L29/06

CPC classification number: H04M3/42042 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/1096 ,  H04M3/42382 ,  H04M7/0042

Abstract: A method includes receiving a call setup signaling message at a subject line messaging application server. The call setup signaling message includes a subject header. The subject header includes a message identifier that corresponds to a subject line message selected by a caller device. The method includes replacing the message identifier with the subject line message to form a modified call setup signaling message when a removal determination indicates that the subject header should remain. The method also includes sending the modified call setup signaling message to a called party device via a server.

公开(公告)号：US20170104877A1

公开(公告)日：2017-04-13

申请号：US15387781

申请日：2016-12-22

Applicant: International Business Machines Corporation

Inventor： Krupa S. Gunhalkar ,  Gopi Janakiraman ,  Srinivas Mandava

IPC: H04M3/56 ,  H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04L12/1822 ,  H04M3/42 ,  H04M3/42382 ,  H04M3/4872 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081 ,  H04W4/14 ,  H04W4/16

Abstract: Conference call alerting is provided. A first device of a plurality of telecommunications devices initiates a telecommunications link between the first device and a second device of the plurality of telecommunications devices. The first device receives an interaction that includes a communications address of a third device of the plurality of telecommunications devices. The telecommunications link is modified to include the third device. In response to the third device joining the telecommunications link, the first device issues an alert to the second device and the third device, wherein the alert indicates that the third device has joined the telecommunications link.

公开(公告)号：US20170104871A1

公开(公告)日：2017-04-13

申请号：US15386302

申请日：2016-12-21

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Piotr CZARNECKI ,  Agata KEDZIA ,  Mariusz WNOROWSKI ,  Seung-soo KANG

IPC: H04M3/42 ,  H04W4/12 ,  H04M3/436 ,  H04L12/58

CPC classification number: H04M3/42093 ,  H04L51/00 ,  H04L51/02 ,  H04M1/663 ,  H04M3/42374 ,  H04M3/42382 ,  H04M3/436 ,  H04M2203/651 ,  H04M2207/18 ,  H04M2250/60 ,  H04W4/12

Abstract: A device includes a communication unit configured to receive a call request from a calling user; and a control unit configured to control the communication unit to provide a response message including information about a current situation based on information about an application currently being executed to the calling user in response to a rejection regarding the call request.

公开(公告)号：US09621720B1

公开(公告)日：2017-04-11

申请号：US14861435

申请日：2015-09-22

Applicant: West Corporation

Inventor： Adam Caldwell ,  Jeffrey William Cordell ,  James K. Boutcher

IPC: H04W4/14 ,  H04M3/42 ,  H04L12/58

CPC classification number: H04M3/42374 ,  H04L51/02 ,  H04M3/42382 ,  H04M3/436 ,  H04M2203/2038 ,  H04W4/14

Abstract: A message receiving, intercepting and processing method and corresponding application and device may provide receiving a message at a message processing server, the message being intended for a phone number associated with a customer service provider. The method may also include identifying a telephone number of the sender of the message, parsing at least one word from the message, retrieving user account information of the sender, and generating an automated response to the message that includes contextual information that is based on at least one of the user account information and the parsed at least one word from the message.

公开(公告)号：US09609145B2

公开(公告)日：2017-03-28

申请号：US15181416

申请日：2016-06-14

Applicant: YODEL INNOVATIONS, LLC

Inventor： Eric William Burger ,  Jonathan Andrew Pelson ,  David Heard ,  Gary Traver

IPC: H04M15/00 ,  G06Q30/02 ,  H04W4/16 ,  G06Q30/04 ,  H04M3/493 ,  H04M3/523 ,  H04M15/08 ,  H04M3/42 ,  H04M7/00 ,  H04M3/51

CPC classification number: H04M15/8088 ,  G06Q30/0246 ,  G06Q30/04 ,  H04M3/42382 ,  H04M3/493 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5235 ,  H04M7/003 ,  H04M15/08 ,  H04M15/8207 ,  H04M2201/18 ,  H04M2203/551 ,  H04M2203/652 ,  H04W4/16

Abstract: A method of correlating outgoing electronic communications with received electronic messages includes: sending an electronic message associated with a second party to a first party; subsequently receiving an outgoing electronic communication from the first party by the second party; automatically determining whether the outgoing electronic communication resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received outgoing electronic communication; and if it is determined that the outgoing electronic communication resulted from the electronic message, flagging the outgoing electronic communication to have a different status from outgoing electronic communications not determined to have resulted from an electronic message.

公开(公告)号：US09591117B1

公开(公告)日：2017-03-07

申请号：US14865561

申请日：2015-09-25

Applicant: messageLOUD LLC

Inventor： Garin Toren

IPC: H04M1/00 ,  H04M3/00 ,  H04M1/60 ,  H04M1/725 ,  H04L12/58 ,  H04W4/14 ,  H04M3/42

CPC classification number: H04M1/6083 ,  H04L51/24 ,  H04M1/72552 ,  H04M1/72569 ,  H04M1/72577 ,  H04M3/4217 ,  H04M3/42382 ,  H04W4/14

Abstract: Provided is a computer implemented method and system for delivering text messages, emails, and messages from a messenger application to a user while the user is engaged in an activity, such as driving, exercising, or working. Typically, the emails and other messages are announced to the user and read aloud without any user input. In Drive Mode, while the user is driving, a clean interface is shown to the user, and the user can hear announcements and messages/emails aloud without looking at the screen of the phone, and use gestures to operate the phone. After a determination is made that a new text message and/or email has arrived, the user is informed aloud of the text message/email/messenger message and in most instances, and if the user takes no further action, the body and/or subject of the text message/email/messenger message is read aloud to the user. All messages can be placed in a single queue, and read to the user in order of receipt.

Abstract translation: 提供了一种计算机实现的方法和系统，用于在用户参与诸如驾驶，锻炼或工作的活动时将文本消息，电子邮件和消息从消息应用程序递送给用户。 通常，电子邮件和其他消息将被公布给用户，并且无需任何用户输入即可朗读。 在驱动模式下，当用户正在驾驶时，向用户显示一个干净的界面，用户可以在不看电话屏幕的情况下大声朗读通知和消息/电子邮件，并使用手势来操作手机。 在确定新的文本消息和/或电子邮件已经到达之后，向用户通知文本消息/电子邮件/信使消息，并且在大多数情况下，如果用户不采取进一步的动作，则该身体和/或 文本消息/电子邮件/信使消息的主题向用户朗读。 所有消息都可以放在单个队列中，并按收据顺序读取给用户。

公开(公告)号：US20170026837A1

公开(公告)日：2017-01-26

申请号：US15283925

申请日：2016-10-03

Applicant: BOOKIT OY AJANVARAUSPALVELU

Inventor： Jukka SALONEN

IPC: H04W12/06 ,  H04W4/14 ,  G06Q50/14 ,  G06Q20/40 ,  G06Q10/02 ,  H04L12/58 ,  H04W4/00

CPC classification number: H04W12/06 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q10/109 ,  G06Q10/1095 ,  G06Q20/322 ,  G06Q20/3221 ,  G06Q20/40 ,  G06Q20/4014 ,  G06Q30/0267 ,  G06Q30/0601 ,  G06Q30/0609 ,  G06Q30/0623 ,  G06Q50/14 ,  G08G1/207 ,  H04L29/12726 ,  H04L51/18 ,  H04L51/30 ,  H04L67/10 ,  H04L67/42 ,  H04M3/42382 ,  H04W4/12 ,  H04W4/14 ,  H04W4/40 ,  H04W4/50

Abstract: The present invention relates generally to a method and system for authenticating a transaction between a user and a payment system. The information of the transaction is transmitted through a secure communications from the user to the payment system, and the authentication message is sent from a payment system to the user via an authentication system. The authentication message is sent from the authentication system from one of multiplicity of addresses to the user, and the response to the message is received in that address. Additional security is achieved when the reply addresses are selected randomly.

Abstract translation: 本发明一般涉及用于认证用户和支付系统之间的交易的方法和系统。 交易的信息通过来自用户的安全通信被传送到支付系统，并且认证消息经由认证系统从支付系统发送给用户。 认证消息从认证系统从多个地址之一发送给用户，并且在该地址中接收到对该消息的响应。 当随机选择回复地址时，可以实现额外的安全性。