Abstract:
Disclosed are a method of generating and transmitting a ring back tone and a system thereof. The method of generating a ring back tone in a first terminal based on an internet protocol comprises identifying a type of a network to which a second terminal requesting a call setup belongs, generating ring back tone data to be transmitted to the second terminal according to the type of the network, inserting the ring back tone data into a response message to the call setup, and transmitting the inserted response message to the second terminal.
Abstract:
A messaging response system is disclosed wherein a service providing system provides services to users via messaging communications. In accordance with an exemplary embodiment of the present invention, multiple respondents servicing users through messaging communications may appear to simultaneously use a common nullscreen namenull identifier.
Abstract:
Systems, methods and program products are disclosed for determining billable usage of a communications system where services are provided involving telephony and instant communications. In some exemplary embodiments, the present invention provides for authorizing the fulfillment of service requests based upon information pertaining to a billable account.
Abstract:
An Interactive Device Control System has a method and means for providing device control, call control, and communications system information for telecommunications and Internet voice and multimedia communications. A communications system, service, or device offers the user of a communications device having a display screen, such as a screen phone, the ability to control or influence the functions of the communications system. The PSTN establishes and controls Internet communications between communications systems and user devices. Messages comprising information to be presented on the user's display are sent from the communications system, service, or device, and interactive responses from the user indicate the selected control function. Call control messages from the communications system to the PSTN execute the desired control function, such as transferring the call. The Interactive Device Control System operates across the Public Switched Telephone Network (PSTN) and the Internet, further enhancing the benefits of integrating the Internet with the PSTN.
Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
Abstract:
A computing system includes or has access to data records that associate (i) radio frequency (RF) signatures of device coverage from a base station with (ii) locations of devices corresponding with the RF signatures. When a device whose location is at issue is then within coverage of that base station, the computing system receives an RF signature of the device's coverage from the base station, and the computing system (i) finds multiple data records whose RF signatures of coverage from the base station most closely match the received RF signature, (ii) based on the device locations in the multiple data records, determines a representative bearing from the base station and a representative distance from the base station, and (iii) estimates the device's location to have the determined representative bearing and determined representative distance. The estimated device's location may then be used as a basis to provide a location-based service.
Abstract:
Methods and apparatus implementing a telephony terminal for connecting a telephone to a data network. In one implementation, a telephony system includes: a phone connection for connecting to a telephone; a network connection for connecting to a network; and a controller connected to said phone connection and to said network connection; wherein said controller provides a phone service for processing information for said phone connection, said controller provides a network service for processing information for said network connection, and said controller provides a network voice service for converting information to and from a network voice format.
Abstract:
A caller ID based call routing feature. A processing system in the public switched telephone network (PSTN) receives first identifying information for identifying the source of a telephone call and associates additional information stored in a memory with the first identifying information. The additional information may then be transmitted to the subscriber via the Internet for display. Another feature is a branch calling feature where the subscriber may program a processing system within the PSTN to forward an incoming call to two or more end units (e.g., telephones) simultaneously. If the call at an end unit is answered, answer supervision signaling is transmitted back to the processing system which then terminates all other calls. The processing system then connects the calling party to the subscriber. The branch calling may be made for any combination of local, long distance, and cellular telephone numbers.
Abstract:
A telephone network access device switchable between a VOIP service and a PSTN service includes an RJ-11 port, a voice splitter, a first relay, a second relay, a SLIC chip, a CPU, and a ring detection unit. The ring detection unit outputs a first switch signal in response to detecting a ring signal of a PSTN communication. The second relay connects the telephone to the VOIP network in response to a power on event. The CPU controls the first relay and the second relay to connect the telephone to the PSTN network in response to the CPU receiving the first switch signal, and controls the second relay to reconnect the telephone to the VOIP network when the PSTN communication ends.
Abstract:
A communication converter is described for converting among speech signals and textual information, permitting communication between telephone users and textual instant communications users.