公开(公告)号：US09350845B2

公开(公告)日：2016-05-24

申请号：US12958181

申请日：2010-12-01

Applicant: Vlad Vendrow ,  Vi Chau ,  Praful Shah ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Vi Chau ,  Praful Shah ,  Vladimir Shmunis

IPC: H04M1/00 ,  H04M1/57 ,  H04M1/663 ,  H04M1/64 ,  H04M1/725

CPC classification number: H04W4/12 ,  H04L51/16 ,  H04L51/32 ,  H04M1/57 ,  H04M1/64 ,  H04M1/663 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/42008 ,  H04M3/42314 ,  H04M3/5141 ,  H04M2201/60 ,  H04M2203/4536

Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.

Abstract translation: 描述了使用通用平台实现各种互联网或非互联网通信服务（例如由不同通信平台和服务提供商提供的）之间的集成的系统，方法和计算机程序产品。 在一些实现中，提供了一种服务管理器，其可以使用通用平台将呼叫管理功能与多个通信平台集成，以实现各种平台之间的无缝通信。 例如，一个或多个平台上的个人用户之间的交互可以在单个对话历史中作为线程接口进行跟踪。 通用平台可以与各种平台和第三方协议和服务集成，以提供呼叫功能，例如呼叫转移，呼叫处理，多个问候提示，呼叫筛选规则，呼出规则，国际呼叫，呼叫者ID规则， 几个小时后，公告提示。

公开(公告)号：US20110130168A1

公开(公告)日：2011-06-02

申请号：US12958181

申请日：2010-12-01

Applicant: Vlad Vendrow ,  Vi Chau ,  Praful Shah ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Vi Chau ,  Praful Shah ,  Vladimir Shmunis

IPC: H04M1/00

CPC classification number: H04W4/12 ,  H04L51/16 ,  H04L51/32 ,  H04M1/57 ,  H04M1/64 ,  H04M1/663 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/42008 ,  H04M3/42314 ,  H04M3/5141 ,  H04M2201/60 ,  H04M2203/4536

Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.

Abstract translation: 描述了使用通用平台实现各种互联网或非互联网通信服务（例如由不同通信平台和服务提供商提供的）之间的集成的系统，方法和计算机程序产品。 在一些实现中，提供了一种服务管理器，其可以使用通用平台将呼叫管理功能与多个通信平台集成，以实现各种平台之间的无缝通信。 例如，一个或多个平台上的个人用户之间的交互可以在单个对话历史中作为线程接口进行跟踪。 通用平台可以与各种平台和第三方协议和服务集成，以提供呼叫功能，例如呼叫转移，呼叫处理，多个问候提示，呼叫筛选规则，呼出规则，国际呼叫，呼叫者ID规则， 几个小时后，公告提示。

公开(公告)号：US20120021750A1

公开(公告)日：2012-01-26

申请号：US13245837

申请日：2011-09-26

Applicant: Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC: H04W40/00

CPC classification number: H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

Abstract translation: 描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 在一些实现中，vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中，在家中，忙碌等）。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。 然后可以基于相关性（例如，用户当前是否在用户的办公室，在用户的家中，或在另一位置）来确定用户的可用性的推断。 可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

公开(公告)号：US20100183134A1

公开(公告)日：2010-07-22

申请号：US12626075

申请日：2009-11-25

Applicant: Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC: H04M3/42

CPC classification number: H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

Abstract translation: 描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 在一些实现中，vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中，在家中，忙碌等）。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。 然后可以基于相关性（例如，用户当前是否在用户的办公室，在用户的家中，或在另一位置）来确定用户的可用性的推断。 可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

公开(公告)号：US20100128861A1

公开(公告)日：2010-05-27

申请号：US12626168

申请日：2009-11-25

Applicant: Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC: H04M15/00 ,  H04M3/00

CPC classification number: H04M3/2254

Abstract: Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service.

Abstract translation: 描述了使用呼叫管理系统管理呼叫的方法，系统，装置和计算机程序产品。 呼叫管理系统可以从通信设备接收呼叫，并将呼叫引导到包含用于支持出站呼叫的配置信息的呼叫数据库。 如果呼叫管理系统检测到或获取与呼叫数据库相关联的故障通知，系统将自动绕过呼叫数据库，并使用默认配置和呼叫路由信息进行呼出呼叫。 第二个或备份数据库用于记录在呼叫数据库恢复使用后可以复制或移动到呼叫数据库的呼叫详细信息。

公开(公告)号：US20100099390A1

公开(公告)日：2010-04-22

申请号：US12423723

申请日：2009-04-14

Applicant: Vlad Vendrow ,  Praful Shah ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Praful Shah ,  Vladimir Shmunis

IPC: H04M3/42

CPC classification number: H04W4/50 ,  H04M1/72525 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/42153 ,  H04M3/4234 ,  H04M2242/08 ,  H04M2250/66 ,  H04W84/105 ,  H04W84/16

Abstract: Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.

Abstract translation: 公开了用于在移动设备上即时激活虚拟PBX服务的方法和系统。 在一个方面，在移动设备上接收用于激活虚拟PBX服务的用户请求。 从电信服务提供商（TSP）检索虚拟PBX业务的可用主标识号。 在移动设备上呈现用户界面，包括呈现可用主标识号的第一接口部分和被配置为接收用户标识符的第二接口部分。 一旦接收到指定用户标识符的用户输入，并且当用户界面仍然呈现在移动设备上时，接收到用于激活虚拟PBX服务的用户指令。 在接收到用户指令后，将用户标识符发送到TSP。 然后，从TSP收到确认。

公开(公告)号：US08355496B2

公开(公告)日：2013-01-15

申请号：US12905537

申请日：2010-10-15

Applicant: Vlad Vendrow ,  Vladimir Shmunis ,  Vi Chau ,  Praful Shah ,  Natalie Nayberg

Inventor： Vlad Vendrow ,  Vladimir Shmunis ,  Vi Chau ,  Praful Shah ,  Natalie Nayberg

IPC: H04M7/00

CPC classification number: H04W4/90 ,  H04L12/66 ,  H04M3/42161 ,  H04M3/4234 ,  H04M2201/42

Abstract: Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services.

Abstract translation: 描述用于生成和显示各种用户界面的系统，方法和计算机程序产品，用于配置与管理在扩展处呈现的虚拟PBX服务相关联的一个或多个呼叫处理规则。 用户界面可用于为单扩展或多扩展环境配置虚拟PBX服务。 虚拟PBX服务可以提供例如主号码，并且可以根据与虚拟PBX服务相关联的一组或多组呼叫处理规则来管理对主号码的呼叫，并且可以通过用户界面来配置。 用户界面可以是通过浏览器访问的基于Web的界面，只有在用户或管理员设置并激活了虚拟PBX服务后才能访问。

公开(公告)号：US20110177797A1

公开(公告)日：2011-07-21

申请号：US12690031

申请日：2010-01-19

Applicant: Vlad Vendrow ,  Vladimir Shmunis ,  Vi Chau ,  Praful Shah ,  Natasha Nayberg

Inventor： Vlad Vendrow ,  Vladimir Shmunis ,  Vi Chau ,  Praful Shah ,  Natasha Nayberg

IPC: H04M3/42

CPC classification number: H04M1/72563 ,  H04L12/4641 ,  H04M1/006 ,  H04M3/42 ,  H04M3/42161 ,  H04M3/42314 ,  H04M3/4234 ,  H04M3/436 ,  H04M3/46 ,  H04M3/54 ,  H04M3/546 ,  H04M2207/18 ,  H04W4/00 ,  H04W12/08

Abstract: Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at anytime. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.

Abstract translation: 描述了用于促进通过移动设备的包括自动呼叫分配的单行和多线虚拟专用交换机（PBX）的供应的系统，方法和计算机程序产品。 在一些实现中，可以使用一个或多个唯一配置接口来实现单行和多线虚拟PBX的供应。 独特的配置接口可以随时从任何地理位置立即设置和配置虚拟PBX服务帐户。 对虚拟PBX服务帐户的更改可以立即反映（例如，实时）到提供核心操作环境的系统。

公开(公告)号：US20100130172A1

公开(公告)日：2010-05-27

申请号：US12626066

申请日：2009-11-25

Applicant: Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC: H04M1/66 ,  G06Q10/00 ,  G06Q50/00

CPC classification number: H04W12/12 ,  G06Q20/32 ,  G06Q20/4016 ,  G06Q50/265 ,  H04M15/00 ,  H04M15/47 ,  H04M15/58 ,  H04M2215/0148 ,  H04M2215/0188

Abstract: System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.

Abstract translation: 公开了用于防止欺诈攻击的系统，装置，计算机程序产品和方法（例如，在虚拟PBX服务提供商上）。 在一些实现中，执行一组欺诈评估处理，当执行每组欺诈评估处理并获得步骤结果时，总体欺诈评估分数递增。 可以基于总体欺诈评估分数来拒绝或接受用户请求（例如，帐户激活）。 在一些实施中，该欺诈评估过程集可以包括以下一个或多个：内部欺诈评估过程，用于检查与公共账户参数相关联的多个试用账户的过程，多帐户参数的地理位置验证过程， 联系电话号码的设备类型验证，信用卡验证的处理以及进行联系号码验证呼叫的处理。

公开(公告)号：US20100128867A1

公开(公告)日：2010-05-27

申请号：US12620641

申请日：2009-11-18

Applicant: Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

Inventor： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

Abstract translation: 在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。 这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。 每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。 作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。 如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。 可以选择最接近地理位置的代理来应答呼叫。