公开(公告)号：US20170357643A1

公开(公告)日：2017-12-14

申请号：US15664706

申请日：2017-07-31

申请人： Google Inc.

发明人： Trausti Kristjansson ,  John Huang ,  Yu-Kuan Lin ,  Hung-ying Tyan ,  Jakob David Uszkoreit ,  Joshua James Estelle ,  Chung-yi Wang ,  Kirill Buryak ,  Yusuke Konishi

IPC分类号： G06F17/28 ,  G10L15/26 ,  G10L13/00 ,  H04N7/15 ,  H04M3/56

CPC分类号： G06F17/289 ,  G10L13/00 ,  G10L15/26 ,  H04M3/56 ,  H04M3/568 ,  H04M2203/2061 ,  H04M2242/12 ,  H04N7/15 ,  H04N7/152

摘要： The disclosed subject matter provides a system, computer readable storage medium, and a method providing an audio and textual transcript of a communication. A conferencing services may receive audio or audio visual signals from a plurality of different devices that receive voice communications from participants in a communication, such as a chat or teleconference. The audio signals representing voice (speech) communications input into respective different devices by the participants. A translation services server may receive over a separate communication channel the audio signals for translation into a second language. As managed by the translation services server, the audio signals may be converted into textual data. The textual data may be translated into text of different languages based the language preferences of the end user devices in the teleconference. The translated text may be further translated into audio signals.

公开(公告)号：US09794399B1

公开(公告)日：2017-10-17

申请号：US15390296

申请日：2016-12-23

申请人： GLOBAL TEL*LINK CORP.

发明人： Stephen L. Hodge

IPC分类号： H04M11/00 ,  H04M3/38 ,  H04M3/42

CPC分类号： H04M3/38 ,  H04M3/385 ,  H04M3/42068 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2203/6072 ,  H04M2242/12

摘要： A system and method for multilingual authentication access to a communication system in a controlled environment is disclosed. The system includes a communication subsystem that connects a communication between a first communication device and a second communication device, wherein one of the first communication device or the second communication device is used by the inmate of the correctional system. The system also includes a profile subsystem configured to determine profile information of a party associated with the first communication device. The system further includes an authentication subsystem that provides one or more challenge questions to the first communication device based on the profile information, receives at least one response to the one or more challenge questions from the first communication device, and authorizes connection of the communication between the first communication device and the second communication device based on the at least one response.

公开(公告)号：US20170264735A1

公开(公告)日：2017-09-14

申请号：US15455633

申请日：2017-03-10

申请人： SONY MOBILE COMMUNICATIONS INC.

发明人： Rodrigo TERRA RIOS ,  Håkan NYGREN ,  Mathias JENSEN

IPC分类号： H04M1/725 ,  G06F17/28 ,  H04W4/16 ,  H04M3/533 ,  H04W4/14

CPC分类号： H04M1/72569 ,  G06F17/289 ,  G10L15/265 ,  H04M3/42382 ,  H04M3/533 ,  H04M7/0042 ,  H04M2201/40 ,  H04M2203/4536 ,  H04M2242/12 ,  H04W4/14 ,  H04W4/16

摘要： A method for transferring information from a sender to a recipient during a telephone call between a sender communication apparatus and a recipient communication apparatus is provided. The method comprises detecting, by the recipient communication apparatus, that the recipient is subjected to a noisy environment; converting a voice message, originating from the senders voice and recorded by the sender communication apparatus, into a text message; and displaying, at a display of the recipient communication apparatus, the text message to the recipient.

公开(公告)号：US09699303B2

公开(公告)日：2017-07-04

申请号：US15154645

申请日：2016-05-13

申请人： GLOBAL TEL*LINK CORP.

发明人： Stephen Lee Hodge

IPC分类号： H04B1/38 ,  H04M3/38 ,  H04M1/67 ,  H04M3/22 ,  H04M1/673 ,  H04M3/42 ,  G10L15/08 ,  H04L12/28 ,  H04M1/677 ,  H04M7/12 ,  H04M17/00 ,  H04W28/18 ,  H04W12/08 ,  H04W12/10 ,  H04W12/06 ,  H04L29/06

CPC分类号： H04M3/382 ,  G10L15/08 ,  G10L15/083 ,  G10L2015/088 ,  H04L12/28 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/126 ,  H04M1/67 ,  H04M1/673 ,  H04M1/677 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/38 ,  H04M3/385 ,  H04M3/4211 ,  H04M3/42221 ,  H04M7/1295 ,  H04M17/305 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6054 ,  H04M2242/12 ,  H04W12/06 ,  H04W12/08 ,  H04W12/10 ,  H04W28/18

摘要： A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

公开(公告)号：US09686409B1

公开(公告)日：2017-06-20

申请号：US15383867

申请日：2016-12-19

申请人： West Corporation

发明人： Craig A. Webster

IPC分类号： H04M1/64 ,  H04M3/51 ,  H04M3/42

CPC分类号： H04M3/5166 ,  G06F17/30749 ,  G06Q30/016 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/4931 ,  H04M2201/41 ,  H04M2203/251 ,  H04M2203/551 ,  H04M2203/655 ,  H04M2242/12

摘要： A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

公开(公告)号：US20170155762A1

公开(公告)日：2017-06-01

申请号：US15431537

申请日：2017-02-13

申请人： SORENSON IP HOLDINGS LLC

发明人： Michael Hamling ,  Brett Thelin ,  Scot L. Brooksby ,  Merle L. Walker

IPC分类号： H04M3/42 ,  H04M3/523 ,  H04M3/51 ,  H04N7/14

CPC分类号： H04M3/42391 ,  H04L67/141 ,  H04L67/2804 ,  H04M3/42059 ,  H04M3/4211 ,  H04M3/465 ,  H04M3/5166 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2203/158 ,  H04M2242/12 ,  H04N7/147

摘要： A group routing server, communication devices, and related methods are described. The group routing server may comprise a processor operably coupled with communication elements and memory, and be configured to determine a destination communication device from among a plurality of communication devices to which an incoming call is to be routed, determine whether an assistive communication service is needed for providing interpretive services based, at least in part, on differing communication abilities between a far-end user associated with a far-end communication device initiating the incoming call and a near-end user associated with the destination communication device, route the incoming call to the assistive communication service according to the routing rules if the assistive communication device is determined to be needed, and route the incoming call directly to the communication service according to the routing rules if the assistive communication device is not determined to be needed.

公开(公告)号：US09646001B2

公开(公告)日：2017-05-09

申请号：US13236016

申请日：2011-09-19

申请人： Ruhi Sarikaya ,  Vaibhava Goel ,  David Nahamoo ,  Rèal Tremblay ,  Bhuvana Ramabhadran ,  Osamuyimen Stewart

发明人： Ruhi Sarikaya ,  Vaibhava Goel ,  David Nahamoo ,  Rèal Tremblay ,  Bhuvana Ramabhadran ,  Osamuyimen Stewart

IPC分类号： G06F17/28 ,  G10L15/26 ,  G10L15/22 ,  H04M3/42

CPC分类号： G06F17/289 ,  G10L15/22 ,  G10L15/26 ,  H04M3/42 ,  H04M3/42391 ,  H04M2242/12

摘要： Operation of an automated dialog system is described using a source language to conduct a real time human machine dialog process with a human user using a target language. A user query in the target language is received and automatically machine translated into the source language. An automated reply of the dialog process is then delivered to the user in the target language. If the dialog process reaches an initial assistance state, a first human agent using the source language is provided to interact in real time with the user in the target language by machine translation to continue the dialog process. Then if the dialog process reaches a further assistance state, a second human agent using the target language is provided to interact in real time with the user in the target language to continue the dialog process.

公开(公告)号：US20170118346A1

公开(公告)日：2017-04-27

申请号：US15397818

申请日：2017-01-04

申请人： International Business Machines Corporation

发明人： Gary R. Brophy ,  Dennis D. Koski ,  Todd A. Mueller ,  Jeffrey A. Schmidt

IPC分类号： H04M3/523 ,  G06F17/28

CPC分类号： G06F17/28 ,  G06F17/2836 ,  G06F17/2854 ,  G06F17/289 ,  G06Q10/063112 ,  H04M3/5233 ,  H04M3/5238 ,  H04M2242/12

摘要： Approaches presented herein enable assignment of translated work to an agent in a customer support environment based on a confidence factor that measures accuracy of translation and an agent's language skill. Specifically, agent proficiencies in a set of natural languages are measured and scored. An incoming customer communication is translated into one or more natural languages and each language translation is assigned a translation score based on a confidence of translation. The skill score and translation score are utilized to calculate a confidence factor for each language. In one approach, the customer communication is assigned to an agent that has a confidence factor greater than a predetermined threshold confidence factor. In another approach, the communication is only assigned if a rule optimizing agent availability and risk of constrained resources is satisfied.

公开(公告)号：US09578585B2

公开(公告)日：2017-02-21

申请号：US15138104

申请日：2016-04-25

申请人： Sorenson Communications, Inc.

发明人： Scot L. Brooksby ,  Trevor Wagner ,  Tara Ault ,  Bradley Grimm ,  Jennifer Harris

IPC分类号： H04L29/06 ,  H04W36/36 ,  H04M3/42 ,  G06F3/0481 ,  G06F3/0486 ,  G06F3/0488 ,  H04W12/06 ,  H04W4/16 ,  H04M3/58 ,  H04M1/725 ,  H04N7/14 ,  G06F3/0484 ,  G09B21/00 ,  H04W4/00 ,  H04W80/06 ,  H04W84/12

CPC分类号： H04M1/72591 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06F3/0488 ,  G09B21/009 ,  H04L63/0884 ,  H04L65/1006 ,  H04L65/1009 ,  H04M1/27455 ,  H04M1/642 ,  H04M1/7253 ,  H04M1/72583 ,  H04M3/42263 ,  H04M3/42391 ,  H04M3/58 ,  H04M2242/12 ,  H04M2250/60 ,  H04N7/141 ,  H04N7/147 ,  H04W4/16 ,  H04W4/80 ,  H04W12/06 ,  H04W36/365 ,  H04W80/06 ,  H04W84/12

摘要： Systems and methods for controlling communication systems for the hearing impaired are disclosed. A portable communication device requests control over a plurality of communication devices. The portable communication device connects to and controls the plurality of communication devices. The portable communication device includes a user interface that enables a user to transfer a call from a first communication device to a second communication device.

摘要翻译： 公开了用于控制听力受损的通信系统的系统和方法。 便携式通信设备请求对多个通信设备的控制。 便携式通信设备连接到并控制多个通信设备。 便携式通信设备包括使用户能够将呼叫从第一通信设备传送到第二通信设备的用户接口。

公开(公告)号：US09569430B2

公开(公告)日：2017-02-14

申请号：US14523002

申请日：2014-10-24

申请人： International Business Machines Corporation

发明人： Gary R. Brophy ,  Dennis D. Koski ,  Todd A. Mueller ,  Jeffrey A. Schmidt

IPC分类号： G06F17/28 ,  G06Q10/06

CPC分类号： G06F17/28 ,  G06F17/2836 ,  G06F17/2854 ,  G06F17/289 ,  G06Q10/063112 ,  H04M3/5233 ,  H04M3/5238 ,  H04M2242/12

摘要： Approaches presented herein enable assignment of translated work to an agent in a customer support environment based on a confidence factor that measures accuracy of translation and an agent's language skill. Specifically, agent proficiencies in a set of natural languages are measured and scored. An incoming customer communication is translated into one or more natural languages and each language translation is assigned a translation score based on a confidence of translation. The skill score and translation score are utilized to calculate a confidence factor for each language. In one approach, the customer communication is assigned to an agent that has a confidence factor greater than a predetermined threshold confidence factor. In another approach, the communication is only assigned if a rule optimizing agent availability and risk of constrained resources is satisfied.

摘要翻译： 本文提出的方法可以基于衡量翻译准确性和代理人语言技能的置信因子，将翻译后的作品分配给客户支持环境中的代理。 具体来说，衡量和评分一组自然语言中的代理人的素质。 传入的客户沟通被翻译成一种或多种自然语言，并且基于翻译的置信度为每个语言翻译分配翻译分数。 技能得分和翻译分数用于计算每种语言的置信因子。 在一种方法中，客户通信被分配给具有大于预定阈值置信因子的置信因子的代理。 在另一种方法中，只有在满足优化代理可用性和受限资源风险的规则的情况下，才会分配通信。