System and method for assessing a call center
    1.
    发明授权
    System and method for assessing a call center 失效
    用于评估呼叫中心的系统和方法

    公开(公告)号:US06922466B1

    公开(公告)日:2005-07-26

    申请号:US10090522

    申请日:2002-03-04

    IPC分类号: H04M1/64 H04M3/42 H04M3/51

    摘要: A system for assessing an automated call routing system's performance is structured to present a caller calling into the automated call routing system with a call that includes an interactive voice response (IVR) portion and, at an option of the caller, an caller/agent dialog portion. The system operates to monitor calls coming into the automated call routing system and to record end-to-end calls from among the calls coming into the automated call routing system. A sequence of events for the recorded calls is transcribed, including events occurring in the IVR portion and in the caller/agent dialog portion, to identify predetermined call events of interest. The transcribed calls are analyzed to infer a complete event sequence of each of the recorded calls. From the analysis, parameters are calculated corresponding to cost effectiveness and usability of the automated call routing system, based at least in part upon information obtained by the caller during the IVR portion.

    摘要翻译: 用于评估自动呼叫路由系统的性能的系统被构造成使呼叫者通过包括交互式语音响应(IVR)部分的呼叫来呈现给自动呼叫路由系统,并且在呼叫者的选择下,呼叫者/代理对话 一部分。 该系统用于监视进入自动呼叫路由系统的呼叫并记录来自进入自动呼叫路由系统的呼叫中的端到端呼叫。 所记录的呼叫的事件序列被转录,包括发生在IVR部分和呼叫者/代理对话部分中的事件,以识别感兴趣的预定呼叫事件。 分析转录的呼叫以推断每个记录呼叫的完整事件序列。 根据分析,至少部分地基于主叫方在IVR部分期间获得的信息来对应于自动呼叫路由系统的成本效益和可用性来计算参数。

    METHODS OF PURIFICATION OF NATIVE OR MUTANT FORMS OF DIPHTHERIA TOXIN
    5.
    发明申请
    METHODS OF PURIFICATION OF NATIVE OR MUTANT FORMS OF DIPHTHERIA TOXIN 审中-公开
    净化双歧杆菌毒素原位或突变形式的方法

    公开(公告)号:US20140193876A1

    公开(公告)日:2014-07-10

    申请号:US14125695

    申请日:2012-06-08

    IPC分类号: C12N9/10

    摘要: The present invention relates to the use of hydroxyapatite chromatography and multimodal chromatography, for punfication of diphtheria toxin, or a mutant form thereof, from a mixture, for example, a host cell fermentation mixture containing impurities such as host cell proteins and DNA. This invention further relates to the integration of such a method into a multi-step procedure with other fractionation methods for purification of diphtheria toxin suitable for in vitro and in vivo applications.

    摘要翻译: 本发明涉及使用羟基磷灰石色谱法和多峰色谱法,从混合物,例如含有诸如宿主细胞蛋白质和DNA等杂质的宿主细胞发酵混合物中对白喉毒素或其突变体形式进行治疗。 本发明还涉及将这种方法与用于纯化适于体外和体内应用的白喉毒素的其它分馏方法的多步骤方法的整合。