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    Real-time fault management (RFM)
    73.
    发明授权
    Real-time fault management (RFM) 有权

    公开(公告)号：US12117889B2

    公开(公告)日：2024-10-15

    申请号：US17987316

    申请日：2022-11-15

    申请人： Level 3 Communications, LLC

    发明人： Steve Toms ,  Michael McClintock ,  David Sutton ,  Steven Burrell ,  Shelley Goldner ,  Shelli L Hurd

    IPC分类号： G06F11/07 ,  H04L41/06

    CPC分类号： G06F11/0769 ,  G06F11/0709 ,  H04L41/06 ,  G06F2201/805

    摘要： Novel tools and techniques are provided for implementing real-time fault management or real-time fault management system (“RFM”). In various embodiments, RFM may receive alerts from or associated with network devices (e.g., layer 2, 3, and/or 4 devices, or the like) that are disposed in a plurality of disparate networks that may utilize different alert management protocols and/or different fault management protocols. RFM may collect, enrich, normalize, aggregate, and display the alerts in a user interface to facilitate addressing of the alerts by a user. To enable continuous and real-time functionality, RFM may be implemented in a plurality of siloed platforms in a primary data center, with processing of alerts being load balanced across the siloed platforms, with mirrored group of siloed platforms in a secondary data center located geographically distant from the primary data center and configured to be on “hot standby” and to completely take over RFM processing operations.

    DATA DISTRIBUTION DEVICE, PROVIDING DEVICE, USAGE DEVICE, DATA DISTRIBUTION SYSTEM, DATA DISTRIBUTION METHOD, DATA PROVISION METHOD, DATA USAGE METHOD, AND PROGRAM
    74.
    发明公开
    DATA DISTRIBUTION DEVICE, PROVIDING DEVICE, USAGE DEVICE, DATA DISTRIBUTION SYSTEM, DATA DISTRIBUTION METHOD, DATA PROVISION METHOD, DATA USAGE METHOD, AND PROGRAM 审中-公开

    公开(公告)号：US20240314028A1

    公开(公告)日：2024-09-19

    申请号：US18267067

    申请日：2020-12-16

    申请人： NEC CORPORATION

    发明人： Kouichi Kimura

    IPC分类号： H04L41/0806 ,  H04L41/06

    CPC分类号： H04L41/0806 ,  H04L41/06

    摘要： A data distribution apparatus, includes: a first reception section of receiving first provision information and first request information via a first distribution path; a first determination section of determining whether the first provision information and the first request information satisfy a first condition; a second distribution path notification section of providing notification for prompting a provision apparatus and a usage apparatus to connect to a private second distribution path when the first condition is satisfied; a second reception section of receiving specific second provision information and specific second request information via the second distribution path; a second determination section of determining whether the second provision information and the second request information satisfy a second condition; and a provision notification section of providing notification for prompting the provision apparatus to provide the provision data to the usage apparatus via the second distribution path when the second condition is satisfied.

    SYSTEMS AND METHODS TO ESTABLISH SERVICE REQUEST INTERACTIONS
    76.
    发明公开
    SYSTEMS AND METHODS TO ESTABLISH SERVICE REQUEST INTERACTIONS 审中-公开

    公开(公告)号：US20240267418A1

    公开(公告)日：2024-08-08

    申请号：US18602611

    申请日：2024-03-12

    申请人： Softphone SRL

    发明人： Alan Lugiai ,  Francesco Falanga ,  Bartolomeo Sorrentino

    IPC分类号： H04L65/1069 ,  H04L12/06 ,  H04L41/06 ,  H04L67/02 ,  H04L67/141

    CPC分类号： H04L65/1069 ,  H04L12/06 ,  H04L41/06 ,  H04L67/02 ,  H04L67/141

    摘要： Systems and methods of establishing service requests via a smart TV device are provided. A smart TV device can receive fault condition information. The smart TV device can establish a first communication session between the smart TV device and a server and can transmit a service request interaction, including the received fault condition information, to the server. The server can transmit the first service request interaction to a computing device in a contact center environment. The computing device can generate diagnostic information and can transmit the diagnostic information to the server, which can forward the diagnostic information to the smart TV device. The smart TV device can display a prompt to deflect the first service request interaction from the smart TV device to a mobile device of the user. The mobile device can establish a second communication session between the mobile device and the computing device in the contact center environment to complete the first service request interaction.

    FAULT MONITORING SYSTEMS AND METHODS
    77.
    发明公开
    FAULT MONITORING SYSTEMS AND METHODS 审中-公开

    公开(公告)号：US20240210931A1

    公开(公告)日：2024-06-27

    申请号：US18520710

    申请日：2023-11-28

    申请人： ANALOG DEVICES, INC.

    发明人： Mark Patrick Derhake

    IPC分类号： G05B23/02 ,  B60R16/023 ,  H04L41/06

    CPC分类号： G05B23/0213 ,  B60R16/0232 ,  H04L41/06

    摘要： Fault monitoring systems and methods presented herein perform steps comprising, in response to a host device receiving a valid command, if no fault condition is present in a circuit, communicating an acknowledgement response to the host device. Whether a fault condition is present in the circuit may be determined by a monitoring circuit. If a fault condition is found, an error acknowledgement response that is different from the acknowledgement response may be communicated to the host. Contrariwise, if an invalid command is received from the host, no acknowledgement response and no error acknowledgement response are communicated to reduce unnecessary communication.

    COLLABORATIVE TELEMETRY ENGINEERING
    80.
    发明公开
    COLLABORATIVE TELEMETRY ENGINEERING 审中-公开

    公开(公告)号：US20240146659A1

    公开(公告)日：2024-05-02

    申请号：US17977740

    申请日：2022-10-31

    申请人： Cisco Technology, Inc.

    发明人： Xinping Xu ,  David C. White, JR. ,  John W. Garrett, JR. ,  Mark Ammar Rayes ,  Joel Abraham Obstfeld

    IPC分类号： H04L47/10 ,  H04L41/06 ,  H04L41/16 ,  H04L43/0876

    CPC分类号： H04L47/16 ,  H04L41/06 ,  H04L41/16 ,  H04L43/0876

    摘要： Methods are provided for a collaborative, decentralized insight engineering based on exchanging telemetry vectors with peer network devices. Each network device independently detects a deviation in its functioning using machine learning of generated feature vectors. Specifically, the methods involve obtaining, from at least one peer network device, at least a first feature vector that represents at least one insight generated from telemetry data of a respective peer network device. The intermediate network device and the at least one peer network device are configured to forward packets of a traffic flow. The methods further involve determining whether a deviation related to one or more of the network devices, exists based at least on the first feature vector and performing the at least one predefined action based on determining that the deviation exists.