摘要:
The invention provides a method and an apparatus for placing a caller into telecommunication with a subscriber. A call from the caller, directed to the subscriber, is detected and, in response thereto, a page is initiated to the subscriber and at the same time a forward leg call is initiated to a stored telephone address. If the call on the forward leg is answered, the party answering that call is placed in telecommunication with the caller. A call from the subscriber is also detected the subscriber is placed in telecommunication with the caller together with any party on a forward leg call.
摘要:
A remotely accessible telephone control system for connection to a telephone circuit from a telephone exchange. The system includes a detector for detecting signals on the telephone circuit, a signal generator responsive to control signals to produce predetermined signals and apply those signals to the telephone circuit; a memory; and a central processing unit programmed for monitoring signals on the telephone circuit as detected by the detector, accessing the memory and producing and applying predetermined control signals to the signal generator. The central processing unit also identifyies a call to the system from a remote user, identifyies an indication from the remote user for a desired call transfer, receives and stores a transfer number from the remote user, produces control signals to cause the signal generator to apply appropriate signals to the telephone circuit to complete a call to the transfer number, and further activating the telephone exchange to connect the remote user to the transfer number.
摘要:
The present invention is a universal host-to-switch application program interface (API) utilizing a generic message format for performing call control processing and capable of being customized to meet telecommunications application and network signalling protocol requirements. The generic message formats have programmable fields for transmitting commands, status, and data between the host application and the switch. The present invention further comprises a programmable telecommunication switch that provides a user with the ability to define a desired signalling protocol, either "standard" or custom in nature, for performing any desired switching functions. The present invention includes a protocol development environment which enables a user to define a separate finite state machine for each port provided by the switch. Each finite state machine may be independently defined by combining a series of elementary processing steps, called atomic functions, into primitives, which are in turn combined with states and events to define the desired state machine. Such state machines may include atomic functions configured to generate predetermined messages under predetermined conditions and containing predetermined information. Such state machines may further include the ability to respond to state events that include the receipt of generic API messages configured to provide the state machine with information from the host application.
摘要:
The present invention provides method and apparatus processing incoming telephone calls directed to a user. Signals representative of telephone network addresses are stored in a memory. An incoming telephone call from a caller is processed, including communicating information to the caller indicating that the incoming call can be routed to any one of at least two telephone network addresses. The transmission by the caller of a command corresponding to the desired telephone network address is detected and, in response thereto, the incoming call is routed to a telephone network address represented in the memory corresponding to the command transmitted by the caller. Predetermined signals are generated, which to the caller indicate normal call processing operation, but which to the user indicate that the user can transmit a signal to gain access to system provided functions. Receipt of that signal from the user is detected, and, upon receipt of that signal, routing of the call to the telephone network address is terminated (if initiated) and instead the user is transferred to a system command mode.
摘要:
An apparatus and method for controlling telecommunications is provided. The apparatus, which in one embodiment is a switch, may be connected between a computer-telephony integrated (CTI) workstation and multiple communication lines to elements such as Central Offices. The switch may be manipulated either manually or by the CTI workstation to connect to one of the multiple communication lines.
摘要:
A universal switch, comprising a plurality of terminals and a plurality of interconnected independently switchable switches coupled to the terminals, where the plurality of interconnected switches are configurable to connect any subset of the terminals to any other subset of the terminals, and optionally, to disconnect all the terminals. One implementation includes a first terminal, a second terminal, a third terminal, and a plurality of interconnected switches coupled to the terminals. The plurality of interconnected switches are configurable to implement a variety of interconnections between the terminals, including: the first terminal connected only to the second terminal, the first terminal connected only to the third terminal, the second terminal connected only to the third terminal, the first terminal connected to the second terminal and the third terminal, and optionally, all three terminals disconnected.
摘要:
A communication system for coupling incoming calls from a calling party to a called party. The system includes at least one paging device and a plurality of other communications devices associated with prospective called parties, each of the other communications devices possessing communications capabilities different from the paging device. A programmed computer is responsive to signalling information in an incoming call for determining which paging device is associated with the called party and for determining which of the other communications devices is associated with the called party. An alerting signal is coupled to that paging device to alert the called party of the incoming call and a signal transmitted by the called party is detected in order to control further processing of the incoming call.
摘要:
A locator system has a plurality of locator transmitters, each transmitter transmitting a unique locator signal. Paging devices are carried by each user of the locator system and each paging device includes: (i) a receiver responsive to signals broadcast from the locator transmitters, (ii) a unique identification code stored therein, and (iii) a signal transmitter and controller for controlling the signal transmitter, the controller causing the transmitter to transmit location and identification signals based upon the locator signal received by the receiver and the unique identification code. A receiver is responsive to the signals transmitted by the signal transmitters in the paging devices and a control system handles communications from other parties to the users. The control system is coupled with the receiver and responsive to received location and identification signals to determine where to direct communications from other parties intended for a user.
摘要:
Method and apparatus for managing a telecommunications call in a telecommunications network from a caller to an end user. According to the method, telephone calls for subscribers of an automated attendant service are automatically answered by: (a) obtaining a number from a caller using an audio menu to prompt input of the number; (b) signaling a first physical switch connecting the caller to the automated attendant service to place the caller on hold; (c) calling a telephone corresponding to the number input by the caller while the caller is on hold, the calling step including the substeps of: (c1) accessing a number specification matrix to identify a telephone corresponding to the number, (c2) accessing a subscriber data base to determine a transfer method for transfers to the number of a subscriber; and (c3) calling a telephone number corresponding to the number using the transfer method determined in step (c2). The method also includes (d) connecting the caller directly to the telephone corresponding to the number if the calling of step (c) reaches a called party and an indication is obtained to connect the caller and the called party; and (e) performing a failed call procedure if the connecting of step (d) is not performed.
摘要:
A system for reporting to a central station identifying information associated with a product, such as a programmed apparatus. The apparatus has a port for connection to a telephone line. The apparatus may be programmed to render itself temporarily inoperable until certain identifying information has been acquired. After receipt of such identifying information, the system initiates a telephone call to the central station and reports the entered identifying information thereto.