摘要:
The present invention provides a method for notifying a primary wireless unit in a group calling plan that a wireless unit in the group calling plan has call activity. An MSC determines if there is call activity on a wireless phone. The MSC determines if the wireless phone is a member of a call monitoring group. If so, the MSC records call information related to the call activity and sends the call information to the primary wireless unit.
摘要:
The present invention is directed to an improved operations method for a wireless communication system. The improved business method, operations method, network and system of the present invention includes the steps of delivering cellular services to the mass market, reducing peak capacity, increasing overall capacity utilization, improving capital utilization, providing an “all-you-can-eat” pricing model, and designing capacity based upon where the users live, work, and play.
摘要:
A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment. In addition, customers may provision hierarchies for their business; create, modify or delete agent pools; manipulate capacity tables; and define quota schemes, value lists and schedule tables, all at the customer site via the Web-enabled workstation. The present invention also enables the customers to view near real-time displays of call center ACD statistics and peg counts based on routing rules, as well as, run provisioning and statistical reports on provisioning and statistical data and also to extract the data for further analysis. Additionally, the present invention supports foreign language and branding features on a graphical user interface. An infrastructure is provided which enables secure initiation, acquisition, and presentation of the call manager functionalities to customers from any computer workstation having a web browser and located anywhere in the world.
摘要:
An IP telephone device is provided and has a storage unit which stores a plurality of initial setup data corresponding to respective providers, an input unit which input a telephone number, a selection unit which specifies a provider managing the inputted telephone number based on a corresponding relation between telephone numbers and the respective providers, and which reads an initial setup data corresponding to the specified provider from the storage unit, and an output unit which outputs the initial setup data read by the selection unit.
摘要:
Methods and apparatuses to connect telephone calls and track information about the telephone calls resulting from advertisements for groups of advertisers. In one embodiment, a method includes: determining a geographic area after receiving a telephone call to a first telephone number publicized in an advertisement; determining a telephone number of a first advertiser; and connecting the telephone call to the telephone number of the first advertiser, the first advertiser billed for the advertisement based on telephonic connections made to connect the first advertiser and telephone calls to the first telephone number.
摘要:
An integrated series of security protocols is disclosed that protect remote user communications with remote enterprise services, and simultaneously protect the enterprises services from third parties. In the first layer, an implementation of the Secure Sockets Layer (SSL) version of HTTPS provides communications security, including authentication of the enterprise web server and the security of the transmitted data. The protocols provide for an identification of the user, and an authentication of the user to ensure the user is who he/she claims to be and a determination of entitlements that the user may avail themselves of within the enterprise system. Session security is described, particularly as to the differences between a remote user's copper wire connection to a legacy system and a user's remote connection to the enterprise system over a “stateless” public Internet, where each session is a single transmission, rather than an interval of time between logon and logoff, as is customary in legacy systems. Security for the enterprise network and security for the data maintained by the various enterprise applications is also described.
摘要:
A method and apparatus for selecting the most cost-efficient payment provider to pay for communication services. A calling electronic device communicates alternative payment provider data to a network via a communications link. The network examines costs charged by a plurality of alternative payment providers indicated by the alternative payment provider data. The network determines and contacts the most cost-efficient payment provider to determine if the contacted payment provider will accept responsibility for paying for at least a portion of the communication services.
摘要:
In a particular embodiment, the disclosure is directed to an account. The account includes computer readable memory and account information stored in the computer readable memory. The account information identifies a set of shared telecommunications units available for use in connection with at least one of a first subscriber service and a second subscriber service. The first subscriber service is distinct from the second subscriber service.
摘要:
Selecting the optimum service provider for each telephone call made so as to minimize the cost of each call. Each of the service providers is likely to be charging fees for calls at different rates determined by the measures of different sets of predetermined calling conditions that the provider sets up. An implementation for initiating a telephone call from the calling station to a selected receiving station, determining the measures of the predetermined calling conditions, determining the optimum service provider charging the minimum fee for the telephone call based on the determined measures of said service provider's set of predetermined calling conditions and routing the initiated telephone call to said receiving station through said optimum service provider.
摘要:
A first communication device of an apparatus in one example shares a billing relationship with a second communication. The second communication device comprises a primary communication device, where a user associated with the second communication device comprises a primary user associated with the primary communication device. The primary user associated with the primary communication device sets one or more restrictions for the first communication device. The first communication device employs one or more of the one or more restrictions to make a determination of allowability of one or more communication sessions.